Finishing the call on a VAP, recap and what happens next

Week 2 Flashcards

1

Which of these is not a £5 add on to Entertainment?

Sports
Kids
Box Sets
HD

2

What does NOD stand for?

Needs Or Deeds
Maybe
Yes
Needs, Options, Details

3

How many data plans do Sky have?

5
10
4
3

4

What does VAP stand for?

Value Able to Proceed
Value Any Proposition
Very Able Proposition
Value Added Proposition

5

If shop is unavailable, what can you use to process a sale?

Apps in STAN
None
Sky.com
Order Tab

6

Where do you find the ID&V tool?

iKnow2>Mobile Tools
iKnow2>Latest News
iKnow2>TV Tools
iKnow2>Priority Tools

7

Which of these is NOT a legacy bundle from Sky?

Variety
Box Sets
Entertainment
Original

8

How many Talk packages do Sky offer?

5
6
2
4

9

What is the fastest Fibre package Sky provides for domestic use?

Max
PRO
Sky Fibre
Unlimited

10

What is cement?

Finishing the call on a VAP, recap and what happens next
A mixture to allow bricks to stay together
Recapping and what happens next
Finishing the call on a VAP and covering next steps

11

Which of these genres do you NOT get in the Entertainment Bundle?

Kids
Documentries
Entertaiment
Music

12

What call package gives you calls free to mobiles in USA, Hong Kong and Canada?

International Advantage
International Calls
International Extra
International Package

13

What are compelling questions?

Profiling
Detailed
General Questions
Emotional

14

What does SEEN stand for?

Surprise, Explore, Explain, Negotiate
Sunrise, Engage, Explain, Negotiate
Surprise, Engage, Explore, Negotiate
Surprise, Engage, Explain, Negotiate

15

What call package do you need in order to call 22 popular destinations for 2p/min

Anytime Extra
Evenings and Weekends Extra
Pay As You Talk
International Extra

Week 2

Questions 15

Week 2

Questions 15