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DA106.4 Study Guide
DA106.4 Study Guide
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1
What does it mean for a product to be on backorder?
Automatic shipments are set-up for that product
The product is not in stock and will be shipped when it becomes available
The product is in stock, but in a separate package from the rest of order
The order for that product was cancelled and a credit issued
2
When writing or typing a check, it is not necessary to enter the longhand amount of the check as long as the numberical
True
False
3
Which of the following is a resource for seeking employment in dentistry?
talking to friends
dental supply manufacturers
cold calling
state and local dental associations
4
Some practices prefer to save time for paying routine bills by using electronic funds transfer & auto payment systems
False
True
5
Dentists must maintain records of employee earnings for quarterly and annual tax reporting.
True
False
6
Why might a dental practice use a deposit slip computer generated from the day sheet?
It reduces likelihood of error or omission
It provides a brief summary of the accounting for the day
Reduces error & reduces likelihood of embezzlement
It reduces likelihood of embezzlement
7
Dental supplies that require refrigeration may be stored near edible items as long as they are properly labeled.
True
False
8
Which of the following is not recommended during a job interview?
sit professionally
extend your right hand for a firm handshake upon arrival
laugh often, it shows positivity
speak in a low but direct voice
9
What should be avoided when making bank deposits to the dental practice checking account?
Use restrictive endorsement with checks
Use ink stamp endorsement w/top line that says "deposit only" with checks
Use open endorsement with checks
Include deposit slip with account number
10
How is the functional resume different form the chronological resume?
Functional resume lists work history in order, chronological does not
Functional resume focuses on skills, chronological lists work history
The fucntional resume is the same as the chronological resume
Functional resume lists oldest work history first and chronological recent
11
Which of the following is NOT a consumable supply?
dental cements
dental impression materials
plaster for study models
cotton rolls
12
Which of the following are examples of nervous mannerisms that should be avoided during an interview?
nail biting
repetitive leg or feet movements
repetitive leg or feet movements & nail biting
asking questions
13
Employee leasing organizations are also referred to as:
all of these options
payroll companies
temp agencies
employment agencies
14
How long is the dentist/employer responsible to retain all records regarding employment taxes?
at least four years following the date of taxes they pertain to
at least seven years following the date of taxes they pertain to
at least five years following the date of taxes they pertain to
at least six years following the date of taxes they peratin to
15
Why is the number of group practices increasing?
group practices can offer extended hours
increasing overhead
decreasing revenues from third-part payers
all of these
16
How is the employer identification number used?
it is a six-digit number assigned for filing & reporting payroll for taxes
It is a six-digit number assigned for insurance company's recognition
it is a six-digit number for patients to use for online billing
It is a six-digit number for dentists use for pharmaceutical prescriptions
17
Which of the following are advantages of ordering supplies electronically via computer?
all of these
saves time for order receipt
saves time for order processing
avoids duplication of orders
18
It is unnecessary for the candidate to provide additional copies of resume because they already have a copy in advance.
True
False
19
Which of the following is NOT a payroll deduction?
feder and state taxes
social security taxes
medicare taxes
federal unemployment taxes
20
Dental supply companies offer qty discounts to offices for buying large numbers/units of single items to get discount
False
True
21
Which resume style is a good choice if one has been out of work for several years?
functional
chronological
cover letter
themed
22
Which of the following are considered disposable supplies?
autoclaves and ultrasonics
exam gloves, cotton rolls, anesthetic carpules
dental burs and matrix bands
amalgam and resin material
23
What is the difference between disposable supplies and expendable supplies?
expendables are replaced frequently but not after each use like disposables
expendables are repalced after 5+ yr and disposables are completely used
disposables are repalced after each use, expendables are replaced after 5yr
disposables are replaed frequently but not after each use like expendable
24
Assuming sufficient storage, which of the following would be best choice to order in bulk for a price saving?
10 cases of x-ray film
10 cases of anesthetic carpules
10 cases of patient napkins
10 cases of composite resin
25
If the interviewer does not mention salary & benefits during a job interview, what should the candidate do?
never wait for the interviewer to bring these up; serious candidates discus
none of these
call the office the next day to inquire about salary & benefits
inquire salary/benefit at end of interview to make sure they didn't overloo
26
What is the goal of rotating the stock of supplies?
to ensure the storage area is labeled correctly
to ensure the stock room is tidy
to ensure oldest items are used first before expiring as new items received
to ensure that newest product received is stock in operatories
27
It is advisable to arrive a few minutes early for an interview, rather than exactly on time.
True
False
28
Why should a long dash or wavy line follow the longhand amount written on a check?
to prevent alterations of the original amount written
to give ample space between the dollars and cents amounts of the check
all of these
to prevent errors int he numerical amount
29
What should be done with products that have reached or passed their shelf life?
all of these
the should be donated
the should be discarded
they should be used two additional months
30
What is the definition of a flagging system?
It is a manual system used to signal the predetermined reorder point
It is a predetermined minimum quantity of a specific supply on hand
It is the rate of consumption of office supplies
It is a computerized system to alert the office manager to order supplies
31
What is a purchase order?
invoice for a single supply order
list of the contents of the package
specific document used for supply purchases and repair requesitions
list of items ordered that are not ins tock
32
When new supplies are received in the dental office, how should they be stocked?
oldest items in front to assure they are used first
older items in back so the freshest products are always used
keep new items in original packaging to distinguish between older items
newest items in front, ecentually all supplies will be used
33
Which of the following should be considered when managing the supply quantities of the dental practice?
storage space
quantity needed for product availability
shelf life
all of these
34
What is typically the highest category of dental overhead in a solo practitioner's office?
lab fees
payroll
mortgage of rent
legal fees and collection
35
Which of the following is a variable expenses for a dental practice?
lease payments on equipment
new equipment purchase
mortgage
payroll
36
What is the purpose of the Employee's Withholding Allowance Certificate, W-4?
It automatically reports payroll and filing information to the federal gov
It automatically updates the IRS when an employee changes the number of exe
It determines the status for individual income tax from earned wages
It determines the employee's maximum wages per year
37
The shelf life of a product refers to how long it was on the shelf at the mfr origins before shipment to the dental offc
False
True
38
Why would a dental practice conduct group interviews for potential employees?
dental practices do not conduct group interviews, prefer one-on-one
they negate the reason to conduct phone interviews
the facilitate assessment of the candidate's ability to function as team me
they allow the dental team to assess how the candidate handles stress
39
A group dental practice is an office owned or operated by two or more dentists or other shareholders.
False
True
40
An effective method for obtaining a dental office manager position is to send mass mailings "to whom it may concern".
False
True
41
Federal and state law require records to be kept on wages paid tax reporting.
False
True
42
The vendor is also referred to as:
delivery driver
customer service
accountant
supplier
43
What should the candidate do after a job interview?
send emails inquiring if the position has been filled
call the office on a weekly basis to check the status of the position
wait to be contacted with a job offer
send the interviewer a personal thank you note
44
What is the definition of embezzlement?
the operating expenses associated with running a dental practice
ensuring that all bookkeeping functions of the practice are accurate
the failure to find future employment
the fraudulent appropriation of money entrusted into one's care
45
What is the purpose of the packing slip?
It helps determine items with the best shelf life
It allows you to check for the contents of the package to assure accuracy
It allows you to check for current pricing and specials
It tells the delivery person who should sign for the package
46
Not including infection control & barrier protection costs, dental supplies typically account for 10-12% of a solo pract
True
False
47
When is the deadline for employers to supply a copy of form W-2, wage and tax statement?
December 31
March 31
January 31
September 30
48
Which of the following is a unique challenge for office managers employed in specialty practices?
building relationships with family dentists who refer to the specialist
relationships with patients & family dentists who refer to the speicalist
developing long term relationships with patients
determining why the practice has rapid patient turn over
49
All of the following are rules for writing a resume,
except
:
use a different front for each area of the resume
always have at least one person proof read your resume
the appearance should be professional and appealing
translate your previous job skills into new job assets
50
What is petty cash in a dental practice?
accounts receivable cash payments under fifty dollars
voucher for personal expenses that can be paid back
available cash for personal gas or lunch when needed
cash payments for office expenses such as making change for a patient
51
Automatic shipments allow dental practices to purchase products at the lowest price per unit & regular shipments
True
False
52
Which of the following is NOT a guideline for storing supplies?
order in bulk when items are on sale
be alert to light and heat sensitive procedure
store supplies in one area to make maintaining inventory easy
keep a minimum amount of product on hand
53
Why should the office manager review the bank statements?
To compare the amount of taxes paid each year
To make note of overdrafts & supplies needed
Make Note & Ensure no errors
To ensure there are no errors with transactions & to reconcile statement
54
Why is a cover letter important when seeking an office manager position?
The cover letter includes the candidate's contact information
It gives the candidate an opportunity to describe their personality
It reflects the candidate's letter writing skills
It describes the candidate's interest outside of work
55
According to Dental Office Management, the current rate of federal unemployment tax an employer must pay for each emplye
12% of first $7,000 in earned income
7% of first $14,000 in earned income
6% of first $7,000 in earned income
12% of first $14,000 in earned income
56
__ refers to the rate of consumption of items and supplies commonly used in the dental office.
Reorder point
Shelf life
Flagging system
Rate of use
57
The only resources for office manager positions are internet based & websites. Dental practices don't do newspaper ads.
True
False
58
Which of the following does not have a shelf life?
cements
medications
plastic cups
dental radiography film
59
A resume alone is an insufficient response to a classified advertisement or other notification of an available position
False
True
60
Warranties should be stored and attached to individual pieces of equipment in the dental office.
False
True
61
How often should deposits be prepared for the practice checking account?
twice per day
once per day
twice per week
once per week
62
It is illegal for an interviewer to include personality profile testing.
True
False
63
Which of the following is considered equipment?
Plastic impression trays
Matrix Bands
Rubber bands
Intraoral cameras
64
Which of the following is not considered part of the dental practice's overhead?
occupancy expenses
equipment and furnishings
marketing expenses
office checking account
65
The first part of the MICR # on a check is the banks ABA ID #; the second # is the checking account #.
True
False
66
What is a solo dental practice?
a group practice owned by one doctor
practice owned by one dentist
a corporate practice with one practicing dentist
a practice with one doctor and one staff member
67
What is the purpose of including a cover letter with a resume?
it introduces the candidate and explains the reason for the inquiry
it includes the information from the resume in paragraph form
all of these
it describes the candidate's work history
68
Which of the following should not be included when preparing a resume?
social security number and marital status
resons for termination or leaving a former job
salary information from previous jobs
all of these
69
Which of the following are included in the inventory of a dental office?
accounts receivable and accounts payable
checking account balance and total bills owed
payroll and occupancy expenses
gloves, disposables, and materials
70
State Dental Practice Acts require dental practices to hire outside payroll administration company for payroll.
False
True
71
Which of the following is inappropriate tow ear to an interview?
skirt suite
wedding band and conservative earrings
athletic shoes
closed toed shoes
72
A double lock system requires ___ to open the storage box and can be used to ___ in a dental office.
one key and one combination, store controlled substances
two separate people, store petty cash
two separate keys, store controlled substances
two separate combinations, store petty cash
73
Including person info such as hobbies & favorite foods on your resume improves your chances, they see you as person
False
True
74
What percentage of the total overhead do occupancy expenses usually account for in solo practice?
4-6 percent
18-25 percent
5-9 percent
2-4 percent
75
What is the difference between account receivable (AR) and accounts payable (AP)?
AR & AP are the same thing
AP is money owed by practice to vendors, AR insurance reimbursements
AR payments owed to practice, AP is insurance premiums paid
AR payments owed to the practice, AP payment owed by the practice to vendor
