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1
Meeting life’s new challenges can be assisted by:
Focusing on fears versus opportunities
Acting before thinking
Choosing insincerity and shoddiness in work
Focusing attention on goals
2
All of the following statements describe methods to build self-respect EXCEPT:
Seeking out other positive people
Accepting and embracing change
Resisting negative influences
Feeling down about yourself and others
3
Which of the following steps should be taken if a person has fainted?
Force the person to walk
Stand the person up
Apply a cold compress
Apply a warm compress
4
An effective way to build truth is to:
Communicate in open, honest ways
Tell half truths
Seek personal gain above shared gain
Be closed to the ideas of others
5
Destroying or killing all microbes is:
Cleaning
Disinfection
Sanitation
Sterilization
6
Persevering through difficult times is an example of:
Etiquette
Integrity
Respect
Commitment
7
Rod- shaped bacterial cells are known as:
Bacilli
Cocci
Spirilla
Staphylococci
8
Which of the following responsibilities is NOT found in a professional code of ethics?
Showing respect for the feelings and rights of others
Being loyal to employer and co-workers
Failure to fulfill obligations
Being fair and courteous to your co-workers
9
The regulating agency under the Department of Labor that enforces safety and health standards in the workplace is:
SDS
DNR
OSHA
USDA
10
Which of the following steps should be taken FIRST when it is believed a person might be choking?
Make a thumbless fist
Perform abdominal thrusts
Apply a cold compress to face
Determine if the victim can speak or cough
11
Adjusting your behavior to ensure your messages are being understood, and adapting your approach is referred as:
Flexing
Fixing
Reflecting
Interacting
12
Removing dirt and debris to aid in preventing the growth of microbes is:
Disinfection
Cleaning
Sterilization
Calibration
13
Which of the following will help prevent shoulder problems?
Adjusting the height of the chair whenever you work with a client
Holding heavy clippers
Reaching for supplies on a high shelf
Reaching across a table to manicure
14
Which of the following activities helps stimulate blood circulation in the body?
Reading a book
Excercise
Listening to music
Watching tv
15
When performing first aid for bleeding wounds, what is the next step after bleeding stops?
Apply pressure
Apply tourniquet
Apply bandage
Elevate injured limb
16
Pus-forming bacterial cells that form grapelife bunches or clusters and are present in abscesses are called:
Streptococci
Diplococci
Staphylococci
Spirilla
17
If the skin is not broken following a heat or electrical burn,which of following actions is recommended to treat burn
Immerse in cool water
Apply ointment
Immerse in warm water
Apply warm compress
18
Keeping the abdomen flat, the chin level and the head up are key points in having:
A poor standing position
Good posture
Potential injuries
Bad posture
19
Which of the following statements describes courtesy?
Rudeness towards others
Impatient gestures
Controversial topics
Thoughtfulness of others
20
During which stage of growth does bacteria reproduce and grow rapidly?
Dormant stage
Active stage
Growth stage
Inactive stage
21
Negative aspects of our personal character that we are unaware of but others can see are referred to as:
Positive traits
Self- esteem
Blind spots
Setbacks
22
Which of the following preventative measures will help alleviate foot and leg problems?
Standing for long periods of time
Wearing high heels
Wearing shoes with poor arch support
Raising your feet on a stool during breaks
23
An overly wide jaw can be visually narrowed by applying:
Darker contour cream to the inner areas of the jawline
Lighter contour cream to the inner areas of the jawline
Lighter contour cream to the outer areas of the jawline
Darker contour cream to the outer areas of the jawline
24
If a victim appears to be having an allergic reaction, where could you locate information about product usage?
SDS
MDS
DMS
SMD
25
All of the following statements are precautions regarding disinfectants EXCEPT:
Store in a cool, dry area
Use hands to remove objects from disinfectant
Tightly cover and label all containers
Purchase chemicals in small quantities
26
Prevent neck and back strain by:
Not reaching overhead for supplies
Twisting your body to get closer to a client
Standing for a long time in high heels
Bending forward when performing a service
27
What condition occurs when tendons inflamed?
Bursitis
Tendonitis
Sore feet
Varicose veins
28
A deep admiration for someone or something is referred to as:
Trustworthiness
Integrity
Commitment
Respect
29
All of the following can help prevent neck and back strain EXCEPT:
Using freestanding shampoo bowls
Working with the back straight
Adjusting the height of the clients chair
Reaching overhead for supplies
30
Use of a promoting comment such as “go on” is an example of a listening strategy called:
Question
Respond
Repeat
Paraphrase
31
Which of the following occurs when the circulatory system carries bacteria and their toxins to all parts of the body?
Active immunity
Passive immunity
General infection
Local infection
32
Disease- causing bacteria or viruses that are carried through the blood or body fluids are known as:
Mites
Cocci
Fungi
Bloodborne pathogens
33
Virucidals are disinfectants used to kill:
Tuberculosis
Harmful bacteria
Pseudomonas
Viruses
34
Paraphrasing to summarize the meaning of what has been communicated is known as:
Reflective listening
Using tact
Using overtones
One-way communication
35
All of the following are trust-busters in a work environment EXCPET:
Poor work ethic
Integrity
Insincerity
Self- absorbed behavior
36
Which of the following is the next step after removing all hair from a brush during a disinfectant procedure?
Dry brush throughly
Store brush in a dry, covered container
Immerse brush in a disinfecting solution
Wash brush with soap and water
37
Leaning forward during a conversation might communicate:
I’m very bored
I’m interested in what your saying
I’m not interested in what you are saying
I’ve had enough
38
The strength of volume during a verbal exchange is called:
Force
Inflection
Rate
Pitch
39
Integrity in simple terms could be described as:
Deciding to act ethically only when it suits you
Inconsistency of character
Doing the right thing
Possessing a genius level of intellect
40
An approved EPA-registered disinfectant is effective on what type of surface?
Passable
Porous
Nonporous
Absorbent
41
When disinfecting, tools must be pre-cleaned before:
Lending
Tightening
Immersion
Disposal
42
How should a salon professional respond to a client insisting on a certain hair color that would not flatter them?
By displaying a negative attitude
By using overtones
Sharing her unflattering request with other clients
By tactfully suggesting otherwise
43
To destroy or kill most bacteria(except bacterial spores)fungi and viruses on nonporous surfaces is referred to as:
Cleaning
Disinfection
Sterilization
Cleansing
44
How many hours of sleep do most people need to function properly?
3 to 4 hours
1 to 2 hours
9 to 12 hours
6 to 8 hours
45
An inflammation of the fluid sac that lies between a tendon and kin or bone is called:
Tendonitis
Bursitis
Carpel tunnel
Dermatitis
46
Which of the following terms describes a pledge to a course of action?
Integrity
Trust
Insincerity
Commitment
47
Proper conduct in relationships with your employer, co-workers and clients is known as:
Professional ethics
Economics
Personal hygiene
Communication
48
A polite behavior that shows respect for other people is called:
Habit
Attitude
Personality
Courtesy
49
Translating what you heard into your own words is referred to as:
Repeating
Questioning
Paraphrasing
Responding
50
When performing chemical services, a salon professional should always wear:
Comfortable shoes
Protective gloves
Makeup
Head bands
51
Responding calmly versus reacting impulsively represents a person who is practicing:
Enthusiasm
Emotional balance
Insincerity
Reliability
52
Resilience is developed by solving problems and:
Learning from mistakes
Reducing stress
Choosing the most popular decision
Avoiding mistakes
53
As soon as you notice a discussion is getting off track, you should :
Talk louder
Bring it back to the main issue
Remain silent
Try harder to make your point
54
Human Immunodeficiency Virus (HIV) cause the immune system to:
Speed up
Break down
Continue working properly
Work efficiently
55
Bacteriology is the study of:
Disease
Bacteria
Toxins
Personal hygiene
56
Eye contact, smiling and posture are all examples of:
Personality
Nonverbal communication
Verbal communication
Infection
57
Bacterial cells that grow in pairs and are the cause of certain infections, such as pneumonia, are known as:
Spirilla
Staphylococci
Bacilli
Diplococci
58
All of the following topics are considered to be controversial for discussion with the client EXCEPT:
Hair care products
Personal Problems
Religion
Politics
59
Which of the following descriptions is true of speaking with clarity?
Less is more
Change in the subject often
Focus on unimportant details
The more words the better
60
Any tools or supplies that come in contact with the client during a service must be:
Reused or discarded
Reused or disinfected
Discarded or disinfected
Reused or ventilated
61
Pronouncing words clearly, precisely and accurately is referred to as:
Inflection
Rate
Enunciation
Tempo
62
The ability to adapt or respond to change is called:
Sincerity
Flexibility
Trust
Gossip
63
Practicing good manners in the workplace is referred to as:
Flexing
Reflective listening
Professional Etiquette
Conflict resolution
64
Dispose of sharp objects, such as razor blades in a(n):
Open container
Puncture proof container
Disposable bag
Closed container
65
Bacteria that are harmless and can even be beneficial are called:
Pathogenic
Viruses
Nonpathogenic
Microbes
66
An outward reflection of your inner feelings, thoughts, attitudes and values defines your:
Posture
Sense of humor
Personality
Hygiene
67
Changing the pitch of your voice while speaking is called:
Pitch
Inflection
Rate
Enunciation
68
Which of the following actions would diminish trust within a work environment?
Consistency
Gossip
Sincerity
Respect
69
When applying makeup, contouring with light colors will always have what effect on the face?
Highlighting
Narrowing
Moisturizing
Broadening
70
“No-Show” clients can be handled with all of the following strategies EXCEPT:
Making reminder calls ahead of time
Informing client of cancellation policy
Offering other available appointment times
Never discussing the missed appointment
71
Pathogenic bacteria are responsible for all of the following EXCEPT:
Causing disease
Producing toxins
Benefiting the environment
Causing infection
72
Chemical burns should be treated by:
Applying lotion or cream
Applying pressure
Scrubbing with soap and hot waters
Rinsing away all traces of chemicals
73
Which of the following statements does NOT reflect proper grammar?
How may I help you?
May I shampoo you now?
This oil works good on a normal skin type
This oil works well on a normal skin type
74
What bacteria, when viewed through a microscope, would appear to be spiraled,coiled,corkscrew-shaped bacterial cells?
Flagella
Staphylococci
Saprophytes
Spirilla
75
Rotating footwear has all of the following effects EXCEPT:
Shortens how long they last
Strengthens your arch
Makes them last longer
Reduces fatigue
76
Tools and instruments used to puncture or invade the skin must be sterilized or designed to be:
Dull
Dirty
Disposable
Porous
77
The energy contained in food is measured in:
Calories
Degrees
Protein content
Fat content
78
All of the following movements cause Carpel Tunnel Syndrome EXCEPT:
Using sharp shears
Gripping with force
Bending your wrist a lot
Repeating a motion over and over
79
Which type of shoes should be worn to reduce fatigue caused by standing for long periods of time?
Low, broad- heeled shoes
High heeled shoes
Shoes without arch support
Shoes with pointed toes
80
The nearness of another to ones personal space is known as:
Proximity
Carriage
Posture
Gesture
81
Which of the following statements is NOT true about close-ended questions?
Begin with “Did”
Begin with “Could”
Begin with “Why”
Begin with “Would”
82
Organisms that live on or obtain their nutrients from another organism are known as:
Internal parasites
Bacteria
Viruses
External parasites
83
Healthy, glowing skin is equally dependent on all of the following EXCEPT:
Lack of sleep
Exercise
Rest
Good nutrition
84
The scheduling concern of a client arriving early can be addressed by:
Telling client how long before the service will begin
Avoiding offering reading material
Letting client get their own beverage
Welcoming client with a cool dismissiveness
85
The tone or infection of your voice, level and rate of speech all play a role in:
Verbal communication
Nonverbal communication
Listening
Body language
86
The feeling that two people have for one another that feeds each persons need to feel valued is known as:
Professional ethics
Mutual respect
Self-control
Emotional balance
87
Which of the following terms defines the art and science of beauty care?
Personal hygiene
Cosmetology
Onychology
ethical conduct
88
What info is assigned to a product,along with the approval of the efficacy claims in the label to make sure safe product
Toll-free number
EPA registration number
Retail number
Bar code
89
If a person matches their actions with their words, it is an example of:
Commitment
Integrity
Respect
Etiquette
90
An individual’s system of maintaining cleanliness and health is known as:
Nutrition
Personal hygiene
Public sanitation
Public hygiene
91
Which of the following actions would be considered a universal precaution?
Disinfecting salon equipment
Common use of drinking cup
Arriving at work on time
Unsanitary salon conditions
92
Being persistent means:
Changing all the time
Staying the course, not giving up
Seeing yourself in positive ways
Holding others in high regard
93
Not making assumptions about people based on appearances reflects use of:
Commitment
Etiquette
Respect
Integrity
94
A communicable disease refers to a disease that is:
Passvive
Not spread from one person to another
Spread from one person to another
Dormant
95
Which of the following statements describes an appropriate technique to use when making eye contact?
Look over the other persons shoulders as though you find something more int
Avoid making eye contact as soon as you start a conversation
Use eye contact throughout the conversation to demonstrate interest
Stare directly into the other persons eyes
96
In the case of a chemical injury to the eye, which of the following steps is recommended?
Flush the eyeball with lukewarm water for 15 to 30 minutes
Flush the eyeball with cold water for 45 minutes
Flush the eyeball with hot water for 3 to 5 minutes
Flush the eyeball with hot water for 45 minutes
97
What should you do with a porous item such as a neck strip, sponge or emery board once it has been used on a client?
Disinfect it
Spray it
Wash it
Discard it
98
The tempo used during a verbal exchange is called the:
Grammar
Force
Rate
Pitch
99
The science that looks at how individuals perform work and what body movements, tool, etc. benefit the health of salon:
Personal hygiene
Economics
Ergonomics
Public hygiene