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Security and Crowd Control
Security and Crowd Control
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Test your #security and #crowd control knowledge
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Questions
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Answers
1
According to the Liquor control act?
None of the above is true
All of the above
Not allowed
Juvenile can be employed by the licensee to serve alcohol
2
What does section 333 refers to in Criminal Code Act 1913?
Citizen's arrest
Prevention of offences
Deprivation of liberty
Executing a process
3
Why are the notes kept for 7 years?
They are the memory joggers
They can be used as an evidence in court
None of the above
So that client can be happy
4
2 things a security guard is not allowed to do physical that may escalate the situation?
Choke Hold
None of the above
Pressure point
Lie
5
Near Miss is
When there is a minor injury
When you miss your loved ones
An incident who might have harmed anyone; but did not
A minor injury due to an accident
6
A torch cannot be used by a security guard to
To flash on the IDs
As a weapon
To point someone in a direction
Look through anyone's bag
7
As a crowd controller to whom should you produce your license
Security
Police
Bar manager
Anyone who asks for it
8
In Liquor Control Act 1988. Section 125 refers to
When juveniles are permitted on the venue
Suspected Juveniles
Refusal to entry for the intoxicated persons
Definition of responsible adult
9
According to Section 15a; who can ask trespassers to leave except manager or owner?
Friend
Patron
Colleague
Security Officer
10
What is the first stage in the process of a risk assessment?
Step back, stop and think
Suggest a compromise, avoid confrontation
Synchronise responses, liaise with colleagues
Step forward, take control
11
Juvenile can remain on the licensed premises conditionally; what is not the correct condition?
If they are turning 18 years old the next day
If they are there with a parent or legal guardian
If they are lodged at the premises with their parents
If they are there for a meal
12
In case of alarm what do you do as a mobile patrol officer?
Drive as fast as you can
Drive slowly and deliberately
Obey all road rules
When you approach the premise turn off headlight
13
While doing a security to VIP what you shouldn’t do
Communicate in a good way with different culture
Wear uniform neat and professional
When you approach the premise turn off headlight
Ensure you have sufficient and working PPE
14
The primary role of a security officer should be to
Protect people and property
Act like a police officer
Arrest law breakers
Enforce the law
15
Can a security officer give a pat down search?
Yes
No
16
What do you do if a person if unconscious and breathing?
Let them lie on their back
Put them into the recovery position and call the ambulance
a. It’s not your problem (leave them)
Give them 30 compressions followed by 2 breaths
17
What Act controls you as a security officer in WA?
Security and Related Activities (Control) Act 1996
Security and Related Activities (Control) Act 1988
Security and Related Activities (Control) Act 1997
Security and Related Activities (Control) Act 1986
18
What is the current Health & Safety Act in WA?
Occupational Safety and Health Act 1986 (WA)
Occupational Safety and Health Act 1974 (WA)
Occupational Safety and Health Act 1964 (WA)
Occupational Safety and Health Act 1984 (WA)
19
Section 35 of Security and related control act 1996 refers to:
Security officer Agent
Crowd Controller
Security Officer
Crowd Controller Agent
20
What are the 2 positive reactions that come out when you ask an intoxicated person to leave?
He will start yelling
He will calm down
He will become violent
He will follow and leave the venue quietly
21
When someone is unconscious and lying on his or her back, what organ may block the airway?
Nose
Tongue
Right hand
Mouth
22
Examples of Positive Body Language is
Tapping the floor
Too close
Affirmative movement
Over blinking
23
Meet and greet is important?
To see if the person is intoxicated already
To build the rapport with the customer
To make sure you provide good customer service
All of the above
24
What type of fire extinguishers would you use for class A fire?
CO2
Water
Wet chemical
Dry Powder
25
List 2 ways of checking your communication equipment before starting your shift?
All of the above
Check for the battery
Are you on the right frequency
Dont worry, it'll be working as it will be checked before
26
If there is a thermal burn what would you do as first aid?
Do not touch a person
Put the affected body part under running water for 20-25 Min
Dont do anything and call the ambulance just
Put a person in the recovery position
27
There is an alarm call out but you suspect there is someone already in the building?
All of the above
You will enter the building to find who is in there
Don't enter and call the police if you suspect the break in
No you wont enter
28
When making an arrest, as a security officer, you have to?
Handcuff them, using a Baton or a Taser
Announce your intention to arrest & also the reason for it.
Make sure they are subdued enough
Allow them to call their attorney or relatives
29
A security officer can check anyone’s bag at any time anywhere
True
False
30
2 equipment that you need to check before start your shift as a crowd controller?
Your car
Torch
Your computer
2 way radio
31
A crowd controller has to show license to everyone?
False
True
32
PPE stands for
None of the above
People personnel and equipment
Personnel protective equipment
Personal protective equipment
33
What is true about an incident report?
Give to the supervisor verbally
a. Write it with pencil so may correct the mistakes
a. Incident reports should be prepared from your notes
None of the above
34
When checking a building on patrol, willu check every window and door of the building?
1st check inside, then outside
False
True
1st check the perimeter and then check inside
35
You found syringe, while on foot patrol?
All of the above
Put Pressure on the middle and dispose it in bio hazard bin
Grab the syringe from the side opposite the needle
Put on rubber/latex gloves
36
After making an arrest it is the duty of the security guard to
Put the individual in a locked room
Call for backup
Ensure the safety of the individual and contact the police
Ensure that family members are contacted
37
What would you check for the VIP's car?
Car Registration
Both car rego & Driver's ID
Drivers ID
VIPs are not checked
38
CO2 Fire extinguisher is used for what type of fire?
Class F
Class G
Class B
Class A
39
1. As per section 115, 2 behaviors that are not allowed in licensed premises?
Violence
Joking
Sleeping
Intoxication
40
A security guard can lawfully search a suspect under which of the following scenarios?
An SO can't conduct a search under any circumstance
The search can produce evidence to criminal offence.
there is actual element of danger, or when needs to arrest
When you have grounds the weapon is concealed
41
Fire extinguisher with a black band is?
O2
H2S
CO2
N2
42
According to Section 25 of the Criminal Investigation Act 2006, what is an arrest?
Holding someone against their will for an arrestable offence
Knocking them unconscious & holding them till police arrive
All of the above
Holding someone that voluntarily surrendered themselves
43
An arrestable offence is:
punishable by imprisonment with or without further penalty
What you consider is not right
None of the above
What your supervisor thinks is not right
44
If you discovered a person's arm stuck under a very heavy object; what will you do?
Leave it; Dont remove the object and call 000
Try to remove it yourself ASAP
Call Next of Kin
Ask a by stander to help you remove it
45
If a person is intoxicated, what is the first step so they leave the premises?
Politely ask them to leave due to level of intoxication
Put them in a holding position
Force should be used
Yell at them to leave
46
What are the 2 types of Respirators?
Air Grafting
Air Purifying
Air Supplying
Air Conditioning
47
As a security guard, what do you understand about the term “Piggybacking”?
when unauthorised person tags along with authorized person
Holding the door open for women and invalid persons
Riding on the shoulders of another person in shopping malls
A practice used by truckers to smuggle contraband products
48
As per Criminal Investigation Act 2006, what does section 23 refers to?
Search of Juvenile only
Consent to search
Search by the police
Defines how to conduct a frisk search
49
What is not true in relation to a security guard’s notebooks
It can be presented in court
Once the pages have been filled it should be thrown out
The incidents should be in chronological order
It should be legible
50
What is the purpose for Patrol?
It will help to discover suspicious activities or situations
petrol can be used for fire to call for help from the police
51
Section 12 of Security and related control act 1996 refers to:
Crowd Control Agent
Crowd Controller
Security Agent
Security Officer
52
What if the customer refuses a bag check on exit but you are not sure of stealing?
Let him go
Arrest him, notify client and call the police
Arrest him and do not let him leave
Let him go and take the description, notify client & police
53
After an incident you have to ?
Contemporaneous notes
Both
Incident report
54
What does section 70A refers to in the criminal investigation act 2006?
Self Defence
Assault
Licensed area
Tresspass
55
Define risk?
Product of Consequence and severity
Product of likelihood and probability
Product of Consequence and probability
Product of Consequence and hazard control
56
Who can make an arrest?
A citizen
All of the above
Only a security guard
Only a police officer
57
1. If a venue is overcrowded, whom would you report first?
Your Colleague
The Client
Police
Supervisor from your Company Management
58
You are patrolling the factory and see 2 adults breaking in to the store. What should you do?
Use methods to distract them
Confront them
You should call the police while ensuring your safety
You should run for your life
59
What year is criminal investigation act?
2007
1986
2004
2006
60
Section 115 of Liquor control act; 2 behaviors are not allowed on the premises
All of the above
Violence
Intoxication
Autism
61
HSR are elected for?
1 Year
3 Years
2 Years
5 Years
62
You see 2 people fighting across the street. You are standing inside the club door?
Make an announcement over the store's public-address system
Call the police if you can remain at your post
Go over and try to break up the fight
Call and gather up all other security staff in the store
63
Who would inspect your PPE before your shift starts?
All of the above
Supervisor
Yourself
Client
64
What are the 2 threats that you might get as an SO?
Violence
bribe
Bomb
65
What is positional asphyxia?
Death by a position, where the breathing is obstructed
Asthma
Being in a fix
A person choking hold
66
Give 2 reasons to not use inappropriate language on radio because it is
None of the above
Non Professional Communication
One can get offended
It is just for fun
67
While on patrol; disabled person is having problems with their wheelchair. What will you do?
Help the person with the needed assistance
move the wheel chair to the side
A. Call the police; its their job
Recommend a better brand of wheel chair
68
In Liquor Control Act 1988. Section 115 refers to
Suspected Juveniles
When juveniles are permitted on the venue
Definition of responsible adult
Refusal to entry for the intoxicated persons
69
What are 3 interpersonal skills relating to customer services?
Listening
Non Verbal
All of the above
Verbal
70
What is the definition of the reasonable force?
Only Hands
Verbal instructions
Absolutely No physical force
The minimum force required
71
Anaphylaxis is a medical condition?
Heart Attack
Paralysis
Positional Asphyxia
Allergic reaction
72
As a security officer are you allowed to use pepper spray
Only when properly trained
During self defence
Only if threatened
Never
73
In a shopping centre, a customer complaints against your fellow security guard, what'd you do?
Send them to Customer centre/complaint centre
Walk away without assisting
Call your supervisor
Convince them to leave without complaining
74
Handcuffs can be used by security officer
Escape
All of the above
Suicide
Violence
75
2 Offences that you can stop the offender as per Section 24?
Violence
Steeling
Lying
All of the above
76
Current Liquor control act is
1997
1988
2007
1996
77
Contemporaneous notes should be kept for?
9yrs
2 yrs
7 yrs
5 yrs
78
In Liquor Control Act 1988. Section 120 refers to
Definition of responsible adult
Refusal to entry for the intoxicated persons
Suspected Juveniles
When juveniles are permitted on the venue
79
Before starting shift, you found your radio has week signals, what would you do?
Go back and replace it
Will do the shift without the radio
Radio your supervisor to bring you another one
None of the above
80
What is acceptable form of ID in WA
Concession card from WA
Proof of Age card
Proof of residential address
Medicare card
81
1800 hours mean?
9 AM
6 AM
3PM
6 PM
82
1. Give 2 reasons of having your note book with you on shift?
Keep the correct record which can be used in court later
All of the above
To show the client that you are at work
Take Notes
83
What is the final stage in the escalation of a conflict situation
Violence
Threats
Aggression
Anger
84
If there is a thermal burn, what would you do?
Call 000; dont touch as you are not trained paramedic
Put Ice on the burnt area
Put the air conditioning on
Put the affected area under running water
85
After finishing your shift, what you do with the radio? Mark all correct answers
Take it with you
Ensure radio is correctly put back on charger
Give the radio to next officer
Sign in the radio to base
86
3 forms of Photo IDs acceptable in WA?
Australian Proof of Age Card
Learner's Permit
Birth Certificate
Passport
87
A juvenile can stay in premises were liquor is served when:
He is with elder brother who is 20 years old
He is with father but father is drinking alcohol
He is accompanied with father
All of the above
88
In Liquor Control Act 1988. Section 126 refers to
Refusal to entry for the intoxicated persons
Definition of responsible adult
When juveniles are permitted on the venue
Suspected Juveniles
89
How does a security officer search a person’s bag?
Emptying the bag on a table without the customers permission
Do not touch the bag and ask the customer to open the bag
All the above
Emptying the bag on a table with the customers permission
90
As a security officer you have the same rights of an arrest as Police officer?
No
Yes
91
What does second D stands for in DRSABCD
Disinfectant
Danger
Defibrillation
Diffusion
92
Who is responsible adult for a 17 years old juvenile?
A friend who is 18 years old
An 18 year old brother
A father
An 18 year old brother who is drinking
93
What would you do with amputated finger?
Put fingers in ice
Wrap it in a cotton wool and put in a plastic bag
Do not wash but put in a plastic bag and put that bag in ice
Wash the fingers and put in plastic bag
94
In case of emergency when should you start DRSABCD
Never
When emergency ambulance arrives
Immediately
When lawyer says to do
95
Do you have a duty of care towards the arrested person?
No
Yes
96
Juvenile can work at the licensed venue where alcohol is served?
Juvenile is never allowed to work at such venue
Juvenile is 16 or older & serving alcohol only with food
No work under 18
None of the above
97
What is reasonable force?
Urgent force required to control the situation
Maximum force required to control the situation
All of the above
Minimum force required to control the situation
98
As a security officer you can work on cash, on the request of employer?
Yes
Never as it means you are not covered by insurance
99
What does Section 25 of the Criminal Investigation Act 2006 refer to
Community arrest
Citizen’s arrest
Layman’s arrest
Volunteer’s arrest
100
While on a patrol you see a person injured; you try to help as 1st aider but he refuses?
Provide the medical care without the consent of the person
Call 000 to report the incident and move on
Call 000 and wait till ambulance arrives
just note down the incident on your incident report
