What are two methods to connect to a printer wirelessly?

IEEE 802.11 standards and Bluetooth

What should be done after a CPU is latched in and screwed down to a laptop motherboard?

The locked down CPU should be protected with thermal paste

How are applications displayed on a Windows phone screen?

Phone interface uses tiles to represent apps

What is Wi-Fi calling?

Making mobile phone calls over a wireless data network

What is the result of doing a factory reset on a mobile device?

All user data and settings will be deleted

What should be done if a level one technician cannot provide assistance or fix a callers issue?

Document the problem in a ticket; escalate to level 2 tech

Windows 7 computer displays an "Invalid Boot Disk" error message. How can this be fixed?

Use the System Recovery Option to select an active partition

Which statement is characteristic of most personal software licenses?

A user is allowed to install the software on one computer

What is a benefit of the WEA system?

It can save lives by sending emergency text messages

User authentication information, application license protection & digital certificate storage:

security features provided by the TPM module

Antistatic wrist straps are commonly worn when?

upgrading RAM or replacing a hard drive

What is the most common problem when flashing lines are appearing on a laptop screen

GPU is not cooling correctly; display not connected properly

What could cause a mobile device to operate slowly

A power-intensive app is running at the background

What are ways to prevent a stolen device from being tracked?

Turn off the phone and GPS, disable/remove apps that use GPS

A computer repeatedly locks without any error message. What may be the cause of the problem?

The computer has a virus; An update has corrupted the O.S.

Provides power to a computer and allows it to be Safely shut down in the event of a power loss

uninterruptible power supply (UPS)

What is a best practice to use to secure and protect software and data on a mobile device?

Ensure the OS software and apps are updated and backup data

Name this device and its location on the motherboard:

Wireless NIC; PCI and PCIe Expansion Slots

What are two purposes of the passcode lock feature on mobile devices?

prevent theft of private info and unauthorized use of device

Physical security precaution that a business can take to protect its computers and systems?

Implement biometric authentication

What does the MAC OS X Disk Utility do?

Back up disks to image files and recover disk images

What is the purpose of CPU throttling?

Produce less heat, conserve power and increase battery life

What is needed for remote lock and remote wipe features to function?

The device must be powered on and connected to a network

studbud

Chp 9-14 Review

86 termsStudBud Administration983 plays

The concepts and topics covered here will follow the students through their IT career.

Flashcards86 cardsFPractice quizPHost liveL

Questions 86

Answers

1
True or False: Always consult the service manual before attempting repairs on a device.
True
False
2
What are two methods to connect to a printer wirelessly?
Satellite
Wimax
IEEE 802.11 standards and Bluetooth
Microwave communications
3
What should be done after a CPU is latched in and screwed down to a laptop motherboard?
The heat sink should be attached to the CPU
The cooling fan should be fastened to the motherboard
The power cable should be attached
The locked down CPU should be protected with thermal paste
4
Which laptop component makes use of throttling to reduce power consumption and heat?
motherboard
CPU
optical drive
Chipset
5
A SATA Power connector is used to connect to a hard disk drive Or an optical drive
False
True
6
How are applications displayed on a Windows phone screen?
As Images
Tile sizes depend on the size of the app, make and model
Icons are used to represent the different apps on the phone
Phone interface uses tiles to represent apps
7
Dot matrix printers are impact printers and can use continuous feed or carbon-copy paper.
False
True
8
What is Wi-Fi calling?
a method used to push apps to smartphones
Making mobile phone calls over a wireless data network
a government emergency alert service for smartphones
a method for sharing data between two mobile devices
9
In laser printing, name the process of applying toner to the latent image on the drum?
transferring
fusing
developing
charging
10
What is the result of doing a factory reset on a mobile device?
The operating system will be updated
The OS will be deleted and all user data is transferred
All user data and settings will be deleted
A complete backup of the device is done
11
What should be done if a level one technician cannot provide assistance or fix a callers issue?
Place the caller on hold with no explanation
Ask the customer further questions to diagnose the problem
Document the problem in a ticket; escalate to level 2 tech
Inform the customer of the need to call back later
12
Windows 7 computer displays an "Invalid Boot Disk" error message. How can this be fixed?
Run chkdsk /F /R to fix the hard drive file
Replace the hard drive on the computer
Scan for and remove any virus found
Use the System Recovery Option to select an active partition
13
Which statement is characteristic of most personal software licenses?
A user is allowed to share the software with friends.
A user is allowed to install the software on one computer
Developers are allowed to modify and share the source code
A company is allowed to use the software campus wide
14
BitLocker is a Windows feature that can be used to encrypt the ENTIRE hard drive volume
False
True
15
What is a benefit of the WEA system?
It allows a user to search for resources online
It can save lives by sending emergency text messages
It can simplify commerce by allowing payments to be made
It is a method of securing a mobile device
16
User authentication information, application license protection & digital certificate storage:
security features provided by the TPM module
part of the windows backup
support for Windows Firewall user authentication information
hashed encryption of the hard drive volume
17
Antistatic wrist straps are commonly worn when?
When replacing the power supply unit
when opening a computer case
upgrading RAM or replacing a hard drive
18
Msconfig is a system utility that performs diagnostic procedures on the Windows startup files
False
True
19
What is the most common problem when flashing lines are appearing on a laptop screen
GPU is not cooling correctly; display not connected properly
The LCD cutoff switch is damaged
The display settings have been changed
Power to the pixels has been removed
20
Allows a mobile device to share an Internet connection with other devices via tethering?
Wi-Fi
infrared
near field communication
Bluetooth
21
What could cause a mobile device to operate slowly
A power-intensive app is running at the background
The mobile device needs to be recalibrated
An app is not compatible with the device
operating system error
22
What is the name of the Windows Phone 8.1 digital, or virtual, assistant?
Nova Launcher
Bing
Spotlight
Cortana
23
What corrective action should be taken on a printer that prints unknown characters?
Increase the memory
Reinstall the driver
Change out the RAM
Replace the drum wiper
24
When troubleshooting a computer problem without video, a POST Card can used
False
True
25
True or False: Closed-ended questions can be used to narrow the focus of the problem
False
True
26
What are ways to prevent a stolen device from being tracked?
Enable/use the geocaching feature on phone
Turn off Airplane mode, enable location services
Turn off the phone and GPS, disable/remove apps that use GPS
27
What can cause a printer to print vertical lines or streaks on a document?
The printer does not have enough memory
The printer has an incorrect IP address
The printer drum is damaged
The printer toner is low and the ball is broken
28
Why are SODIMMs well suited for laptops?
They connect to external ports
They have a small form factor
They are interchangeable with desktops
They do not produce heat
29
What can be prevented with a properly and carefully documented chain of custody?
identity theft
cyber crime
evidence tampering
copying of copyrighted materials
30
A computer repeatedly locks without any error message. What may be the cause of the problem?
The computer has a virus; An update has corrupted the O.S.
The index service is not running
The CPU needs to be upgraded
The UAC has been turned off
31
Provides power to a computer and allows it to be Safely shut down in the event of a power loss
standby power supply
power inverter
uninterruptible power supply (UPS)
ATX Power supply
32
Which laptop components should be cleaned on a monthly basis as part of a maintenance routine?
RAM
Internal Microphone
Ethernet cable
exterior case and keyboard
33
This storage device can be used to back up over 2TB of music:
External Hard Drive
Secure Digital Card Compact Flash USB Drive
POST Card
External Flash Drive
34
What is a best practice to use to secure and protect software and data on a mobile device?
Use airplane mode when flying
enable features that are disabled by a cellular carrier
Ensure the OS software and apps are updated and backup data
Unpinning the app from the home screen
35
What is a good source for safely downloading Android apps?
Google Play
freeware sites
the Apple App Store
iTunes
36
Name this device and its location on the motherboard:
Wireless NIC; PCI and PCIe Expansion Slots
Video Card; PCI and PCIe expansion slots
Network Interface Card; Expansion slots and SODIMM Slots
Sound Card; DIMM and PCI, PCIe Expansion Slots
37
What corrective action would a technician take in response to a print spooler error?
reboot the printer
restart the print spooler
update the printer driver
clean the printer
38
What are two purposes of the passcode lock feature on mobile devices?
to restore and re-synchronize the device
to return the device to the default factory state
prevent theft of private info and unauthorized use of device
to erase all personal data from the device
39
Fuser assembly, pickup rollers and transfer rollers can be found in what?
laser printer maintenance kit
Software Development Kit (SDK)
Service Level Agreement (SLA)
Maintenance repair Kit (MitM)
40
Open source licenses for software allows developers to modify and share the source code
True
False
41
Physical security precaution that a business can take to protect its computers and systems?
Implement biometric authentication
antivirus software is up to date
Replace software firewalls
Perform daily data backups.
42
What are two cables that are used to connect a computer to a printer?
HDMI
serial and firewire
PS/2
eSATA
43
A password security policy sets an expiration date so that passwords are changed frequently:
True
False
44
What does the MAC OS X Disk Utility do?
Replaces the BIOS
Back up disks to image files and recover disk images
Restores the computer system and processes the RAM
Helps POST to perform its operations
45
Where do you enable virtualization settings for a computer that will be using virtualization?
CPU
BIOS
Windows Compatibility Mode
In the expansion slot
46
What is the purpose of CPU throttling?
Allows the RAM to work faster in the DIMM slots
Produce less heat, conserve power and increase battery life
Speed up CPU processing
Acts as the SODIMM for laptops
47
True or False: Open-ended questions allow the customer to elaborate on the issue
True
False
48
What corrective action should be taken if a printer is printing faded images?
update the print driver
clean the printer
replace the toner cartridge
secure loose printer cables
49
A problem with the CPU Fan, the CPU or overheating can cause the computer to freeze
False
True
50
What is needed for remote lock and remote wipe features to function?
The device must be powered on and connected to a network
Sandboxing must be enabled
The passcode must be disabled
The GPS locator must be enabled
51
Enables app access to the root directory; and the device nolonger maintains sandboxing features
PaaS
Jailbreaking and Rooting
GPU
Mobile Device Applying (MDA)
52
Which two characteristics describe a worm?
hides in a dormant state until needed by an attacker
same as DDOS
executes when software is run on a computer
self-replicating; travel to new PC's without user's knowing
53
This attack involves the misdirection of a user from a legitimate web site to a fake web site
SYN flooding
spoofing
DNS poisoning
DDoS
54
A technology that can be used to connect to a corporate network at a low cost?
Cellular
Microwave
Satellite
ISDN
55
A swelling battery can be physically hazardous, therefore it should be replaced with a new one
True
False
56
Which type of print server provides the most functions and capabilities?
a dedicated PC print server
a hardware print server
a computer-shared print server
a print server that is implemented in software
57
Select a function of a print server?
provide uninterrupted power to the printer
store print jobs in a queue until the printer is ready
store backups of documents sent to the printer
ensure the connected computers have printer drivers
58
Built-in devices such as wireless and Bluetooth devices, can be enabled or disabled in BIOS
False
True
59
Precautions taken to avoid injury when lifting heavy printers and equipment?
Avoid bending your knees when lifting the printer
Avoid lifting the printer close to your body
Bend your back to pick the printer up
Lift the equipment using the strength in your legs and knees
60
Allows a mobile device to establish wireless communication by touching the devices together?
WAN
NFC
Bluetooth
Lightning connector
61
Which situation would require that a support desk call be given the highest priority?
A couple of computers have operating system errors
A user is requesting a RAM memory upgrade.
The company cannot operate because of a system failure
Two users are requesting an application enhancement.
62
What are two reasons that a workstation would begin to lock up frequently?
Incorrect display setting; incorrect BIOS password
indexing service running too long
issues with the uninstallation of an application; Chipset
failing RAM; an overheating CPU
63
What is a DDoS attack?
randomly opens TCP ports at the source of the attack
Using multiple computers (botnet) to launch an attack.
pretends to be a trusted device
intercepting communications between computers and printers
64
Which factor affects the speed of an inkjet printer?
the quality of the paper
the cost of the inkjet cartridges
the desired quality of the image
the size of printer power supply
65
Which two statements are true of a laptop CPU when compared to a desktop CPU?
Laptop CPUs are interchangeable with desktop CPUs
Laptop CPUs consume more power
Laptop CPUs operate at higher clock speeds
Use smaller cooling devices; designed to produce less heat
66
What would cause an inkjet printer to fail to print any pages?
The printer ribbon is worn out
The ink cartridge is empty
The printer software is set to toner save
The printer is loaded with the wrong paper type
67
If pings are successful to an IP address but not to a host name, then the problem may be?
the FTP server cannot be accessed
The DNS server cannot be accessed
the HTTP server cannot be accessed
the DHCP server cannot be accessed
68
What is a purpose of the boot manager program?
Manages the way the bios boots the antivirus software
automates the POST and checks the disk for bad sectors
Allows the user to select the OS to use to boot the device
checks the validity of hardware and software on the device
69
Name two types of impact printers
Thermal printer and Xerox
Laser printer and Daiseywill printer
Piezoelectric printer and Ink jet printer
Daisywheel printer and Dot matrix printer
70
What port is for HTTPS?
143
443
80
500
71
This type of hard drive contains flash memory for caching frequently used data:
Solid State Drive
Solid State Hybrid Drive
External Hard Drive
Hard Disk Drive (HDD)
72
What must be done for users on a Win 7 OS home network to obtain drivers for a shared printer?
Nothing. Windows automatically provides the driver
Locate and install Windows Vista drivers
The user must not download and install the proper driver
The person must use the Additional Drivers button to install
73
Identifies a user based on a unique physical feature such as a fingerprint or voice?
Biometric Device
Digitizer
Scanner
Secure CAC reader
74
Input Devices found on laptops
LCD monitors, OLED monitors, Plasma monitors
camera, touchpad, fingerprint reader, trackball
external monitor, power supply, speakers
75
Turn on port screening & Manually open ports that are required for specific applications using:
Windows Compatiblity Mode
BIOS Advanced Firewall Settings
Windows Firewall
Device Manager
76
The correct path for mapping the network drive?
\servername\\\sharename
//servername/sharename
/sharename/servername
\\servername\sharename
77
What will allow someone to use a cell phone for entertainment without connecting to any network
WiMax
Airplane mode
a hotspot
4G
78
Which 2 location data sources can locator apps use to determine the position of a mobile device
cellular towers and WiFi hotspots
an app source
the sandbox
remote lock
79
Software that converts a document into the format that a printer can understand is:
Printer Driver
Transfer roller software application
Operating System
Printer Toner Software
80
What is a characteristic of laptop motherboards
Laptop motherboards use standard form factors
Laptop motherboards are proprietary
Compatible with desktops
81
What should be done before opening removable media?
Destroy the USB drive
Repair, delete, or quarantine the infected files
Set the antivirus software to scan removable media
Activate Windows Firewall
82
Which password is the strongest?
supermanA43
p@ssword2011
Password1234
5tgb^YHN7ujm*IK<
83
What is a characteristic of thermal inkjet nozzles?
A charge is applied to the printhead
The heat creates a bubble of steam in the chamber
The vibration of the crystal controls the flow of ink
Heat is applied to the ink reservoir of each nozzle
84
These features can be configured in the BIOS security settings:
Passwords, drive encryption and TPM
MAC Filtering, TPM and TKIP key
Drive encryption, Passwords and MAC Filtering
TPM, drive encryption and TKIP key
85
What is the correct way to conduct a telephone call to troubleshoot a computer problem?
Place the customer on hold with no explanation
Explain the 6 troubleshooting steps
Transfer the call immediately
Maintain professional behavior; gather information
86
Name a security precaution that will help protect a workplace against social engineering
Updating antivirus software
performing daily data backups
registering and escorting all visitors to the premises

Chp 9-14 Review Flashcards | StudBud