KYC & Listing Not Live

What cases are handled by Tech Support?

EU regulations mandate that partners with an European billing address DON'T NEED to verify their identity

Partners who are not accepting or honoring their bookings are NOT being removed from

Listing Not Live: We need to check for

What does "Fraud Check = Failed" mean?

The vendor team that handles dash KYC is not the same team that handles email KYC

If HAP was disabled by Risk, the HAP account will also be revoked on

Hyperwallet: PRE_ACTIVATION means that the user account is NOT Active

KYC means

Who handles recently Decommissioned listings?

KYC procedures fit within the broader scope of a bank's Anti-Money Laundering policy

Listing Not Live: We need to check for

What does "Status = Not Submitted" mean?

Hyperwallet: LOCKED or FROZEN means that no payout will occur

EU directive requires platforms to collect and report data about those who earn income through their platform

We can use TRIPS to determine why the listing is not live

Hyperwallet will deactivate a bank account if they attempt to payout to it and the disbursement fails

If you need help understanding an issue or have any questions ask via

After a payment account is activated it can be revoked or deactivated

Payoneer: Searching with Payee ID will tell you if the account is: