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3140 Ch. 8 Flashcards | StudBud
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3140 Ch. 8
3140 Ch. 8
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1
What are the five specific functions through which management achieves an organization's goals?
Planning, Organizing, Staffing, Directing, Controlling
Planning, Setting Objectives, Budgeting, Supervising, Evaluating
Planning, Organizing, Budgeting, Evaluating, Controlling
Setting Objectives, Organizing, Staffing, Supervising, Evaluating
2
Which industries typically have representatives on an airline's board of directors?
Food-processing, hotel, banking
Insurance, personnel, flight operations
Law, flight operations, marketing
Banking, insurance, law
3
Which of these is NOT a mandatory position for FAR 121 certification?
Chief pilot
Head of customer service
Director of maintenance
Director of safety
4
Who is responsible for keeping track of a flight once it departs its origin city?
Approach Control
Ground Control
System Operations Control (SOC)
Air Traffic Control Center
5
Corporate Communications primarily acts as:
A financial planner for the airline
The carrier's mouthpiece for announcements
A coordinator for data collection and storage
An insurance agent for the airline
6
Which of the following best describes an organization?
A method to set a chain of command.
A grouping of operations to achieve specialization.
A way to exercise management control.
A plan for optimal use of resources.
7
When middle management is removed from an airline's corporate structure, what usually happens to their responsibilities?
They are outsourced to external companies.
They shift upward, increasing roles at the top management level.
They are delegated to the lower or operating level of management.
Both b) and c)
8
What is the primary responsibility of the board of directors?
Direct marketing for the company
Daily operation of the company
Directing staff
Chief policy-making for the corporation
9
Why is training emphasized for the new generation of employees known as "Millennials"?
They are technologically advanced.
They are outspoken and motivated.
They prefer remote working.
They require specialized tools.
10
What does 'Delegation of Authority' mean?
Giving authority to make decisions to lower management levels.
Giving subordinates equal decision-making power.
Holding managers accountable for their actions.
Allowing only top management to make decisions.
11
What is one key to success in the airline business?
Focusing solely on the core business
Diversification
Limiting diversification
Increasing middle management
12
What issue arises with increasing levels of management in an organization?
Enhanced departmentalization.
Communication problems.
Improved delegation of authority.
Increased specialization.
13
Which structure is most commonly used by airlines?
Classic pyramid or top-down structure
Flat organization
Matrix structure
Horizontal organization
14
Who is responsible for the appointment of executive officers such as the president, secretary, and treasurer?
The Operating Management
The Executive Vice-President
Senior Vice-President
The directors of the corporation
15
What does "Safe" imply in the context of the E & M's mission?
Fast and dependable service.
Only full compliance with the carrier’s own specifications.
Compliance with all directives and regulations of the FAA.
Comfortable furnishings and decor.
16
The vice-president of air traffic and safety is primarily responsible for...
designing effective data-processing solutions.
developing crew schedules.
directing pilot-training programs.
promoting safe and economic flow of air traffic.
17
During the formative period of major carriers, how did employees feel?
Part of a close-knit team
Alienated from the company
Part of a distant team
Disconnected from the company’s goals
18
Which of the line departments is responsible for developing flight-operations policies, procedures, and techniques?
Economic Planning
Marketing and Services
Engineering and Maintenance
Flight Operations
19
Which of the following statements is true regarding an organization?
It diminishes the efficiency of a large company.
It ensures lesser efficiency than a small firm.
It complicates the management process.
Allows a large company to match/surpass the efficiency of a smaller firm.
20
Which group of carriers have an advantage in terms of keeping costs low and improving efficiency?
New-entrant and low-cost carriers
Established carriers
Legacy carriers
International carriers
21
Often, an experienced individual in the management team is referred to as:
Red head
Blue chip
Gray hair
White collar
22
The principle of 'Span of Control' refers to:
The specialization of tasks in a department.
The limit of subordinates a manager can effectively oversee.
The level of authority of a manager.
The chain of command in an organization.
23
Which types of maintenance are considered "line" maintenance?
A- and B-checks
C- and D-checks
A- and C-checks
B- and C-checks
24
The finance and property administration is NOT responsible for:
Handling in-flight passenger services
Purchasing and storing airline supplies
Administration of owned and leased property and equipment
Formulating financial policies for the airline
25
Which of the following is NOT a department that airlines of the 21st century might include?
Training.
Safety and security.
Flight operations.
Corporate innovation.
26
What is the main purpose of 'Departmentalization'?
Delegating authority.
Specializing in tasks and functions.
Keeping an open line of communication.
Enhancing safety and security.
27
What does top management typically handle?
Final execution of policies.
Direct supervision of staff.
Overall direction and policy-making for the company
Interpretation and execution of policies throughout the organization.
28
What does the principle of 'Unity of Objectives' emphasize?
Specialization of tasks.
Alignment of departmental goals with overall company goals.
Efficiency in each department.
Individual goals of each department.
29
For a new airline starting out, what is recommended as the optimal position for the “gray hair”?
Director of Operations
Chief Financial Officer
President/CEO
Chief Operating Officer
30
The training department of an airline is divided into three divisions, EXCEPT:
flight simulators
department of meteorology
aircraft used for flight training.
the ground school.
31
Which stations are located in major hub cities?
Service stations
Class 3 stations
Major stations
The maintenance base
32
Who elects the board of directors in a corporation?
The employees of the company
The board itself
The president of the company
The stockholders
33
Which maintenance activity accounts for over 95 percent of maintenance activity and spending for most major carriers?
Refurbishments
Overnight maintenance
Routine and nonroutine maintenance
Modifications
34
Who holds the responsibility for the declaration of dividends within a corporation?
The top management
The stockholders
The president
The board of directors
35
System operations control (SOC) primarily...
manages the airline’s month-to-month operations.
coordinates and manages the airline’s day-to-day operations.
supervises only long-haul flights.
handles the first 50–100 miles after a flight’s departure.
36
The director of flight training reports to whom?
Director of Maintenance
Vice-President of Safety
Director of Flight Dispatch
Vice-President of Flight Procedures and Training
37
Which of the following is NOT one of the main functions of management?
Directing
Planning
Organizing
Budgeting
38
How is "administration" typically used in an organizational context?
It is synonymous with operating management.
It describes the lowest unit within the company.
It refers to the entire organization's structure.
It describes a major unit within the company, e.g., flight operations.
39
In the evolving aviation industry, what is expected to increase regarding personnel?
Decrease in responsibilities
Specialization in one skill only
Focus on skilled talent, upskilling, and reskilling
Multitasking and less focus on upskilling
40
Which of the following is true about pilots in the management team?
They always make effective managers.
They are the primary choice for CEOs in the airline industry.
They often lack the required business skills.
They should always be part of the management.
