Business Services HSC Revision

An employee is mentored by an experienced colleagues. What is this an example of?

Which of the following shows the correct chain of command?

An organisation monitors the services that it provides to ensure they meet standards. This is:

What is an example of an organisational plan that aims to improve environmental practices

Which of the following types of records require tracking?

What information can be found on a safety data sheet (SDS)?

Which of the following is a method of version control for a workplace policy document?

"Can I have Mr Smith call you back at 3 pm?". What type of questioning technique is being used?

What is the primary role of a union in the workplace?

Which would be the most effective way to reduce letters being sent out with spelling errors?

What is a responsibility of an Workplace Health and Safety (WHS) committee?

A business aims to use renewable resources. What is this business trying to achieve?

Empathy is most clearly demonstrated in the workplace when an employee:

what is the purpose of the subject box in an email?

Which communication technique allows for client responses to be explored in more detail?

Which laws are designed to protect workplace information?

Which of the following acknowledges workplace skills assessment?

What is the main purpose of conducting performance appraisals of workers?

Which of the following is an external customer of a business?

When dealing with client requests, what is the best action if the clients needs are not met?

Who contributes to feedback on the performance of an employee?

Which of the following is a time management strategy?

How can a business monitor its energy resource use?

When preparing documents, which of the following ensures consistency of format?

Which document provides guidelines on how to achieve legal compliance?

A worker displays integrity, self-discipline and high productivity. This is an example of:

Which computer software is most suitable for analysing large volumes of numerical data?

With the help of unions, employers and employees can negotiated terms of employment - known as:

For business enterprises, what is the best source of current industry information?

A customer completes an online survey requested by a business. What type of feedback is this?

This diagram shows the organisation of a filing system. What classification has been used?

Which of the following is included in Level 2 in the hierarchy of risk control?

Which of the following is the correct method for lifting a heavy item?

Which of the following is an input peripheral device?

Which of the following is a role of an employer group?

Which of the following shows the correct set of procedures for handling customer complaints?

In which of the following are ALL essential components of effective verbal communication?

A workplace health and safety sign with black writing on a yellow background indicates?

Which letter type would a business write to advise a supplier the goods received were damaged?

What is the most effective method of filing employee records?

What are the attributes, values and beliefs within a workplace known as?

Which of the following best helps to identify existing problems in a work group?

Workers are unable to complete a software task as they are not trained. Which would help:

An employee places a warning sign near a spillage. What type of safety procedure is this?

In which of the following are all the items forms of paper-based storage?

A work task is to be undertaken. What is the correct sequence to follow?

What is the first consideration when creating the most effective team for a project?

In which document would you find a description of your work responsibilities?

In which of the following areas would product knowledge be most beneficial?

A cost effective method to deliver a small parcel interstate by the next business day is: