stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Train the Trainer Q4 Flashcards | StudBud
Explore
/
Train the Trainer Q4
Train the Trainer Q4
41 terms
·
StudBud Administration
·
24 plays
Imported from external platform
Flashcards
41 cards
F
Practice quiz
P
Host live
L
Questions
41
Answers
1
A large party is considered 8 or more people
True
False
2
We are store number...
41
44
16
14
3
Servers have how many seconds to greet a table?
60 seconds
whenever they get the chance
15- 45 seconds
ASAP
4
It is OK to flip a high chair upside down to use for a baby carrier
False
True
5
Our bar stools are first-come-first-served
False
True
6
Which are parts of the Texas Roadhouse story?
Legendary Food, Legendary Service
Legendary line dancing, Manager in the Window
Hand-cut steaks, ice-cold beers
Hot steamy buns, stay on the bone ribs
7
How many pieces of bread are in a single basket?
4
44
5
3
8
What does the "T" in HEART stand for?
Thankful
Thanks
Typical
Thank you
9
Every party is sat with what items?
Silverware
Fresh baked bread & butter
Breadplates
All of the above
10
What is the 10’-4’ rule?
Between 10 and 4 feet, make sure to stay out of the guest’s way
Smile when eye contact is made between 10 and 4 feet
At 10 feet, call out the party name; at 4 feet, begin seating them
At 10 feet, make eye contact and smile; at 4 feet, give a friendly greeting
11
When was Texas Roadhouse founded?
September 19, 1994
June 22, 1992
December 16, 1990
February 17, 1993
12
Which of the following is the best option for seating a guest in a wheelchair?
At high-top tables
In the 100s only
In the 300s only
At freestanding tables
13
What does the "E" in HEART stand for?
Engage
Energetic
Echo
Enter
14
What does the "H" in HEART stand for?
Hello
Helpful
Howdy
Heman
15
What is the most important part of your uniform?
Nametag
Smile
Belt
Non-slip shoes
16
What does the "A" in HEART stand for?
Arrive
Available
Accomodate
Assist
17
On-Deck seating provides the next available table
True
False
18
How many baskets of bread would a party of 9 be sat with?
9
4
3
2
19
What is the Service Manager responsible for?
Provides and directs all Front of House training & policy compliance
Drives sales, steps of service, and guest satisfaction
Reviews applications, interviews, and hires Front of House employees
Oversees cleanliness of restaurant and safety of guests at all times
20
Which of the following are great conversation starters while seating guests?
Personal questions or stories like their age or your plans for after work
Call-ahead seating, TXRH story, weekend plans, better restaurants close by
Call-ahead seating, their last visit, favorite menu items, TXRH story
21
Who founded Texas Roadhouse?
Alan Stillman
George W. McKerrow Jr.
Wayne Kent Taylor
Chris T. Sullivan
22
What is Kent's Top Ten for hosts?
Crew involvement
Guest concern vs. nametaker
Fresh, hot bread / cold butter
speed, awareness, learn guests name
23
How many baskets of bread would a party of 5 be sat with?
5
3
1
2
24
Why is it important to smile when you are answering the phone?
It makes you look happy to be at work
Relaxes the vocal cords and comes across more friendly and accommodating
It’s fun to smile
You don’t need to; it doesn’t make a difference (trick question)
25
What is the Managing Partner responsible for?
Ultimate oversight over all food, labor, and liquor costs
Sets weekly Management schedule and their areas of responsibility
Enforces compliance of all employment policies
Conducts weekly Management performance evaluations, coaching, & discipline
26
What is our Mission Statement?
Everything's Bigger in Texas
Welcome to Legendary
The Buck Stops Here
Legendary Food, Legendary Service
27
Why is it important to recognize all first-time guests?
So they are waited on quickly and have a legendary experience
So they are wowed with a legendary experience and become regulars
So they become frequent guests and participate in Pick-a-Steak
So they get the free food & goods at the table
28
How can we keep kids happy while on a wait?
Race them from the 100s POS to the 300s POS
Give coloring sheets; show off mascots, animals, and the jukebox
Take them on a tour of the kitchen
We don’t do anything special for kids
29
What is the Door Coordinator responsible for?
Maintains host team image, legendary 1st impressions, & friendly atmosphere
Responsible for keeping all hot foods hot and cold foods cold
Provides the Board Coordinator with up-to-date availability information
Takes all guest party information and gives accurate quote times
30
What is Kent's Top Ten for bartenders?
Guest concern vs. nametaker
speed, awareness, learn guests name
Fresh, hot bread / cold butter
Crew involvement
31
What does the "R" in HEART stand for?
React
Resolve
Respond
Receive
32
Call-ahead seating allows guests to add their name to the wait list before they arrive
True
False
33
What should you do if a guest is not happy with their table?
Sit them wherever they want to be seated in the dining room
Take the party back to the Host Stand to be assigned a new table
Leave the party at the table while checking on other availability
Get a Manager
34
Call-ahead seating is a reservation
True
False
35
What is G.R.O.W?
Go Right Of Window
Guest's Response On Weather
Guest Right Of Way
Give Right Of Window
36
Where was Texas Roadhouse founded?
Jeffersonville Township, IN
Louisville, KY
Austin, Texas
Atlanta, GA
37
Texas Roadhouse is...
Home
The friendliest place in town
Trash
The best restaurant ever
38
Where is the Texas Roadhouse headquarters located?
Louisville, KY
Jeffersonville Township, IN
Little Rock, Arkansas
Fort Worth, TX
39
What is service with HEART?
Doing whatever the guest asks without hesitation
Doing very little to get by
Legendary Service is never having to ask… It’s always there
Grabbing bread and drinks when they ask us on the way back to the front
40
We offer Early Dine every Friday
False
True
41
What items can you cap the end of a table with?
All of the above
Wheelchair
Highchair
Sling
