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CCT Review Game! Flashcards | StudBud
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CCT Review Game!
CCT Review Game!
22 terms
·
StudBud Administration
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199 plays
All things CCT!
Flashcards
22 cards
F
Practice quiz
P
Host live
L
Questions
22
Answers
1
What do you use to discover the member’s specific issue?
Movie Trivia
Charades
Telepathy
Probing Questions
2
If the member forgets their password, what can you use to help them reset it?
Covisint
Chasms.com
GM Answers
My.GM.Com
3
member’s features are missing on the App. What should be the first thing you check in Covisint?
Hang up and go on break
OnStar Account #
how many rewards points they have
How many vehicles are on the app
4
a member calls in with questions about open recalls, would i send them to CAC? Customer Assistance Center?
False
True
5
What are GMC and Buick’s infotainment systems called?
XM Radio
Intellelink
IntelligentLink
Info 3.0
6
What Generation hardware has Wifi Capabilities?
Gen 7
Gen 8
Gen 10
Gen 9
7
Why can’t a member purchase Data for their 2013 Chevrolet Silverado?
Wifi not available in Canadia
must download wifi hotspots
someone drove off in their truck
It isn’t wifi capable
8
Before doing any troubleshooting steps, you must make sure the member is _______.
speeding down ih35
safely Parked
a Rewards Member
calling from the blue button
9
Where is the member’s MDN located?
Kitchen pantry
within the Mybrand app
Under the “vehicle” tab in GAA
under Account Overview in GAA
10
What are CCT’s 6 call types?
Yelp reviews & general questions about gm vehicles
Open recalls, Warranties, Navigation, Billing questions
Online Sales, Technical Assistance, MyGMRewards
WIFI, HFC, BT, Web Services, Mobile App, Navigation
11
Unit Reconfiguration is required when the OnStar unit is not enabled , what activity folder would i find Unit Reconfig?
Technical Services in GAA
Infotainment folder in GAA
Jasper
ICCID in Siebel
12
Where would an Advisor Go to view Error Codes on a members app?
Jasper
Siebel
Infotainment Activity Folder
Sales Activity Account Diagnostics
13
What year vehicles are compatible with the my<Brand> apps?
2010 and up
1999 and under
2018 and up
any Year after 1975
14
How many points can member’s earn per dollar spent?
20000
6
5
20
15
What are the different methods of enrolling in the Rewards program?
Via Snapchat
my.gm.com GMOC
via myBrand App
My GM Rewards Website
16
How many Rewards points do you recieve for purchasing/leasing a new vehicle?
20,000
5,000
2,000
12,000
17
What site do you use to view a member’s WiFi Data usage?
Global Warranty
Jasper
Siebel
AT&T Geolink
18
When should you open up “Issue Resolution”?
before the member says hello
before you leave for lunch break, move im hungry!
Before you close out of the account in GAA
before the call comes in
19
How do you search for a unit in Jasper?
search using Member's VIN
With the ICCID listed in the vehicle tab of GAA
use Get Vid
Search using Member Number
20
What is the first step in setting up a member’s wifi (assuming they have an active data plan)?
Cold Transfer to ICS
Have them BBKP
Get Vid
Create their SSID and passphrase
21
a Member calls in with questions about setting up the mybrand app, whats the best initial probing question?
where did you hear about us?
What email did you use to sign up?
what color is your car?
have you visited my.gm.com?
22
What brand vehicle’s infotainment system is called “MyLink”?
Shevy
Chevrolet
Cheverolet
Chevrolay
