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Park-HRM 636-Change Management-Week 1 Flashcards | StudBud
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Park-HRM 636-Change Management-Week 1
Park-HRM 636-Change Management-Week 1
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Change management
Flashcards
25 cards
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Questions
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Answers
1
Staw refers to a negative cycle as ...........
an opportunity to get employees involved sooner
a reinforcing mechanism to see the value of change
an escalation of commitment
an opportunity to dismiss anyone not willing to change
2
Once the change process is complete, should it be reviewed and celebrated?
Absolutely- by managers on up
Absolutely- by everyone
Absolutely- by key workers (such as IT)
Absolutely- but over do it
3
One way to challenge current ways of thinking is to ....................................
have upper management meet on a regular basis.
get the CEO to stay infomed about emerging threats and opportunites.
ask manager what problem areas they are experiencing.
involve new people from lower level positions to offer ideas
4
A "short term perspective" leader is more vulnerable to ........................................................
inefficiencies over the long term.
time constraints on employees
influence from upper management because they always know best.
skipping out of meetings early
5
How many elements are there to the change process?
6
8
5
7
6
Lippitt states that Lewin's moving state involves.......
Changing the CEO's mind about change altogether
problem refining, seeking action, and reversal of decision
clarifying who, why, and when others are to become involved
problem clarification, explore alternatives & transformation
7
Lewin's change theory consists of
unfreezing, and refreezing right away
unfreezing, change, refreeze
Change, then unfreeze and refreeze
unfreezing, getting new ideas, refreezing
8
T/F Lewin says the new state (change) needs to be monitored in order to determine whether or not to sustain the change?
False
True
9
Managing change should be viewed as a process, in order to ...............................................
avoid making fatal mistakes with sales (production).
reflect on how well the change is developing & safeguard from distractions.
facilitate all aspects of the change management system.
deliver superior outcomes.
10
In the Life cycle and evolutionary theories change is considered a predetermined process that unfolds over time.
True
False
11
Clegg and Walsh stated that more attention be given to the end user in order to ................................
influence and learn from one another
All of the above
limit the disruption to those who will use the change most often.
maximize the continuity and feedback.
12
Who is more likely to intervene when events, decisions, actions and reactions are all connected?
Managers at all levels
Front line Supervisors
Customer Service Representatives
Leaders
13
In the Evolutionary theory, variation is described as....
a sequence of stages that are cumulative
a smooth transition from crisis mode to an effective mode
unfolding cycle for goal formation
happening randomly and not purposeful
14
T/F In the preformation phase there are few constraints on change managers.
False
True
15
What is change management?
Begin a process to delegate and increase workloads equitably
Begin a process to improve function, opportunities or issues
A process to forecast a business analysis on competitors
A process to increase production at all levels
16
Double loop learning occurs when leaders are ........................................................
able to facilitate the change but not able to fix issues within the change.
determined not to take action.
indecisive
able to think outside the box.
17
In some cases, a negative reaction to change can lead to.........
backlash
Gossip
terminations
innovate ideas from the employees
18
In a change management process, when should you tell the employees?
Just before the process begins
Right after the next payday
Don't tell them until you need to
As soon as the decision to implement is made
19
T/F leaders often underestimate how hard it is for some to come out of their comfort zone
False
True
20
It is highly recommended that those leading change should .........................
fix changes as they occur and don't spend time looking ahead for them.
involve lower level management and less middle or upper management.
step back and observe. Including their own behavior and actions.
look at the behavior of others to see where the holes are in the process.
21
Change plans are often not implemented as intended because ............
IT issues take longer to be resolved.
change managers fail to give attention to the people issues.
change managers spend too much time on monitoring the process.
employees do not see the benefit of the change and revolt.
22
Coordination promotes alignment in hopes of ...................................................
keeping everything step on track and moving towards implementation.
inspiring employees to work together and support the change.
None of the above
sparing key stakeholders from becoming aware and nervous.
23
T/F Single loop learning is about fixing the problem within the structure but not altering the structure.
False
True
24
T/F Change managers often fail to see out feedback until they see change producing unplanned results.
True
False
25
In the change process, the "quality of the vision" is important because ...............
those responsible for change can envision the end state.
people are motivated to change when they committed and want to try harder.
All of the above
it can mobilize energy and effort.
