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Trivia Part 6 Flashcards | StudBud
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Trivia Part 6
Trivia Part 6
20 terms
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StudBud Administration
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33 plays
All about Claims
Flashcards
20 cards
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Practice quiz
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Host live
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Questions
20
Answers
1
Insured's car was topped with water during a hurricane. What is the detailed loss type?
Flood
Miscellaneous
Hurricane
Nature
2
Insured fell from a bridge onto a lake. What is the detailed loss type?
Insured drove into standing water
Lake
Nature
Insured hit a fixed object
3
Portal Address for TPCs
https://claim.allstate.com/thirdparty
[email protected]
https://www.allstate.com/vendor-services.aspx
www.thirdpartysupport.com
4
What should you do if caller doesn't have the name of our insured?
Google it
Ask him to call back with needed info
File manual claim
File claim with info he has
5
Attorney tells you all info is in the police report. What should you do?
Contact police department to help caller
Provide him your email
Transfer to 72
Advise we still need the information to file claim
6
Insured is upset because his car is covered in bird poo and the paint is damaged. You should...
Laugh
File claim as Nature
File claim as Animal
File claim as Falling/Flying Object
7
This is considered Rescue Equipment...
Emergency Diapers
Drill
Jaws of life
Screwdriver
8
This coverage pays for damaged borrowed vehicles in Texas...
Collision
PDL
System Calculated Liability
PIP
9
Damaged repossessed vehicles are usually reported by...
Anyone with a valid License
Lienholders
Banks
Priests
10
Pregnant driver was taken to hospital to check on baby. How would you document it?
Unknown
Hips
Abdomen
Baby
11
Insured had accident in Tijuana. What should you do?
Refuse to file claim
Ask if he drank Tequila
File claim
Ask caller to use a Mexican Insurance Company
12
This is a State Specific for Rhode Island
We advise callers if they dont have Comprehensive Coverage
We always ask for valid Driver's License #
No PDL and no Liability Discussion
Borrowed Vehicle
13
Caller needs a translator. What should you do?
Pretend you know the language
Switch to Spanish
Call Voiance and enter Pin and language
Close your eyes hoping call will disconnect
14
Can we file a claim if insured fell from his bicycle?
Yes
Not sure
No
Maybe
15
What does DRP mean?
Direct Resource Planning
Direct Repair Provider
Drunk, but reasonable and polite
Disaster Recovery Plan
16
If car is leaking fluids this is a likely cause...
A racoon is peeing under the hood
Gas tank exploded
Radiator was damaged
Insured had milk gallons in the trunk
17
Insured rolled over for no apparent reason. This is considered....
An act of God
A comprehensive accident
A Pip only claim
A collision accident
18
Commercial claims are filed...
Normally
Anually
Manually
Via Fax or Mail
19
Hit and run accidents happen when...
The person who hit the car flees
You forgot who hit you
You vandalize a car and hide from police
You were hit while running
20
Insured's hood flew open while driving. What is the detailed Loss type?
Mechanical
misc/other
Damaged while Towed
Unknown Loss Facts
