Medical records are required to be kept by the clinic for how long?

3 years from last date of service

How do you make corrections in the medical record?

Incorrect information must still be legible after correction

Which is least important to establish rapport with a client who has just come in?

Requesting that the client update their contact info

Which is a good way to establish common ground with your client?

Let them know you care about their pet's well-being

What does HMIS stand for?

Hazardous Materials Identification Systems

What info do we need from the client before they can leave their pet with us?

A good phone number where we can reach the owner

During patient discharge, which of these should happen last?

Pet is brought to back to owner

With a new patient history, if the owner doesn't remember details of the medical history what can we do?

Ask for the previous veterinary clinic and call for records

Why should we encourage owners to enroll their pets in health insurance when they are still puppies/kittens?

Get coverage before any pre-existing conditions arise

What is the safest way to balance your professional career with your social media activity?

never post anything negative about your job

When can a Veterinarian treat an animal with a VCPR?

The animal is wild or a stray, no owner, needs immediate treatment

What is true regarding Vet assistants?

Role and scope of practice varies from each state

High inventory turnover indicates:

An efficient and well run inventory program

To be highly employable, a veterinary assistant should

be proficient at working with people and animals

What is considered a violation of client/patient confidentiality?

Posting a pic of a pt on social media without O permission

SOAP stands for what?

Subjective, Objective, Assessment, Plan

Which is provided by a blanket consent form?

Authorization to perform treatments necessary

Which government agency enforces that employers post info on radiation and hazardous material safety?

Occupational Safety and Health Administration

Which authority is responsible for establishing the penalties for violation of the veterinary practice act?

The state where the practice is located

Which statement about reportable disease is true?

May be dangerous to the public at large

Owner rushes in with her unresponsive cat, what should we do first?

Cat is rushed back to treatment by a staff member

Direct supervision refers to the veterinarian:

On site and readily available during procedures

Regarding specialty practices, which statement is false?

A referral is required from the pets regular vet

In the SOAP method of medical records, the O stands for?

plan for treatment, noting, diagnosis, dates and procedures

What's the ideal way we can help owners bereave their recently deceased pet?

Suggest ways to memorialize their pet

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VTA 110 Office Procedures Final

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Questions 55

Answers

1
Which type of veterinary practice usually employs the smallest number of staff?
Specialty clinics
Exotic animal clinics
Mobile clinics
Small animal clinics
2
Medical records are required to be kept by the clinic for how long?
3 years from last date of service
Until the pet is deceased
Until the patient goes to another clinic
Forever
3
How do you make corrections in the medical record?
Corrected by anyone, but initialed by original person
Mistakes in computerized records cannot be fixed once saved
Incorrect information must still be legible after correction
Corrections can only be made by who made incorrect entry
4
Which is least important to establish rapport with a client who has just come in?
Requesting that the client update their contact info
Greeting the client properly by name
Smiling and speaking clearly
Acknowledging the client's pet
5
Which is a good way to establish common ground with your client?
Relate to them by telling your own problems
Let them know you care about their pet's well-being
Let them know how difficult your job is
Let them know you'll try to save them money on the bill
6
The ultimate goal of communication is to:
understand and be understood
develop a relationship so the client likes you and the clinic
educate the other person and correct misunderstandings
state your opinion clearly
7
What does HMIS stand for?
Health and Medical Insurance Standards
Hazard Management Industry Symposium
Hazardous Materials Identification Systems
Healthcare Manufacturer Information Service
8
When placing chemicals in a secondary container, which needs to be marked with an SDS label?
Controlled substances
Carcinogenic chemicals
Toxic chemicals
All chemicals
9
What info do we need from the client before they can leave their pet with us?
A good phone number where we can reach the owner
Patients vital signs
Full payment for services
Name and address of nearest 24 hour ER Clinic
10
During patient discharge, which of these should happen last?
Pet is brought to back to owner
Payment is collected from owner
Discuss meds and aftercare instructions with the owner
Schedule a recheck appointment
11
With a new patient history, if the owner doesn't remember details of the medical history what can we do?
Ask the client to guess
Just write unkown or unsure in the chart
Ask for the previous veterinary clinic and call for records
Tell the client to call their old clinic and get their records
12
Which of the following is not considered a part of a patient's medical record?
A request for release of
A referral to a specialist
A surgical report
An anesthesia log book
13
Why should we encourage owners to enroll their pets in health insurance when they are still puppies/kittens?
Clinics recieve comission from companies for earlier enrollment
Many companies will refuse coverage after a certain age
Get coverage before any pre-existing conditions arise
Puppies/kittens have more health problems than seniors
14
Which part of a paper medical record must be labeled with the patients information?
Every page
Client/patient information form only
Patient progress notes and treatment records
External laboratory reports only
15
Which form should be signed by the client indicating the consent to a medical procedure?
patient information form
client information form
informed consent form
blanket consent form
16
The S section of the SOAP record should begin with what information?
The chief complaint
The patient's weight and vitals
The patient's diet and feeding schedule
list of meds the pet is receiving
17
What is the safest way to balance your professional career with your social media activity?
Add clients as friends
block coworkers and employers from seeing your profile
Make your profile public
never post anything negative about your job
18
When can a Veterinarian treat an animal with a VCPR?
If its off premise, and outside business hours.
There are no circumstances a vet treats without the VCPR
The animal is wild or a stray, no owner, needs immediate treatment
Owner signs a a form to waive needing a VCPR
19
Improper cleaning and disinfection of your clinic can cause transmission of disease to other patients, this is called
negligence
incompetence
an OSHA violation
malpractice
20
What is true regarding Vet assistants?
Work with patients and very little with clients
Must graduate from an AVMA accredited program
Role and scope of practice varies from each state
They are licensed by NAVTA
21
High inventory turnover indicates:
Practice is not ordering enough drugs at a time
Practice is ordering too many drugs at a time
An efficient and well run inventory program
Too much space and capital are tied up in inventory
22
Which is the term that describes the amount an owner pays monthly or annually to maintain pet insurance?
Indemnity
Deductible
Copay
Premium
23
To be highly employable, a veterinary assistant should
have a ton of muscles!
be proficient at working with people and animals
be able to perform skills about their scope of practice
Should have years of personal experience owning pets
24
A client who is defensive or unwilling to accept advice is most likely to demonstrate which body language?
Folded arms
Smiling
Upright Posture
Direct eye contact
25
What is considered a violation of client/patient confidentiality?
Posting a pic of a pt on social media without O permission
Discussing a client with a coworker off the clock
Talking about pt's condition in the break room
Writing a case report without giving name or client info
26
Potentially hazardous liquids should be store how?
in the pharmacy
in a dark room
below eye level
in a locked cabinet
27
SOAP stands for what?
Scheduling Office Appointment Program
Subjective, Objective, Assessment, Plan
Standard Operating Analysis Procedure
Sudden Onset of Acute Pain
28
Which of the following require the animal to be seen by a veterinarian?
Nail trim
Health certificate
External anal gland expression
Application of monthly parasite preventative
29
Where are in-house medications and injectable drugs usually kept in the hospital?
The Dr's office
Storage room
Exam rooms
Treatment area
30
Which is provided by a blanket consent form?
Authorization to perform treatments necessary
Alternate procedures that may be available
Potential outcomes of all proposed procedures
Potential risks of the procedures being performed
31
What parts of the medical record should be initialed by the staff who recorded the entry?
Phone conversations with client
All of the above
Patient histories
Treatments and procedures
32
Which government agency enforces that employers post info on radiation and hazardous material safety?
Occupational Safety and Health Administration
US Department of Agriculture
American with Disabilities Office
County Animal Protection Services
33
Marketing materials that are targeted to current clients include?
Immunization updates
All of the above
Coupons for reductions on preventative treatments
Annual appointment reminder cards
34
What is the main purpose of the state veterinary board?
Enforce animal welfare laws
Protect the clients
Protect the veterinarian
Provide continuing education for DVM's and Technicians
35
Which common certificate requires the signature of the veterinarian?
Vaccination certificates
All of the above
Health certificates
Spay/neuter certificates
36
Which authority is responsible for establishing the penalties for violation of the veterinary practice act?
The individual veterinary clinic
The state where the practice is located
The Occupational Safety and Health Administration
The American Veterinary Medical Association
37
Which of the following is not a reason to maintain a high level of cleanliness in the clinic?
It decreases nosocomial transmission
It decreases client retention
It decreases the chance of slips and falls
It decreases efficiency of checking inventory
38
A practice that provides special expertise in treatment of birds, reptiles, and small mammals is called what?
Mobile practice
Referral practice
Exotic practice
Companion animal practice
39
What is the most appropriate first step in handling a client that is very upset or emotional?
Kindly ask them to calm down
Ask them to leave
Take them to a private area
Excuse yourself and give them some alone time
40
Which statement about reportable disease is true?
May be dangerous to the public at large
Rabies and equine encephalitis are the only ones
If diagnosed, the animal has to be euthanized immediately
Are of no concern to the owner of the disease animal
41
Owner rushes in with her unresponsive cat, what should we do first?
Staff member gets history from owner
Cat is rushed back to treatment by a staff member
Owner pays a deposit for emergency treatment
Client signs consent and estimate for stabilization
42
OSHA requires which chemicals to be marked with an SDS label if stored in a secondary container?
All homeopathic substances
All controlled substances
All harmful chemicals
All chemicals, including water
43
If a VA does a cystocentesis and injures an animal, what is that called?
Malpractice
Incompetence
Negligence
Neglect
44
Animal abuse falls under which division of law?
civil
criminal
Neither civil nor criminal
civil and criminal
45
Which circumstance may a public agency obtain confidential medical records without owner permission?
A bite injury to a human
An unwanted animal pregnancy
A free community vaccination clinic
An animal injury by motor vehicle
46
Laws that govern the quality of veterinary services are established by:
employee handbooks
federal EEO guidelines
common law practice
individual state practice acts
47
Direct supervision refers to the veterinarian:
being available by phone during procedures
On site and readily available during procedures
Observing procedures performed by VA over a recorded video
Being unavailable while VA performs procedures
48
Regarding specialty practices, which statement is false?
Staffed with vets who have expertise in certain areas
They can provide more advanced care than a regular practice
A referral is required from the pets regular vet
They are also called referral practices
49
In the SOAP method of medical records, the O stands for?
subjective point of view of DVM, tech, client
Singular entries only
strategy for treatment of the condition
plan for treatment, noting, diagnosis, dates and procedures
50
When scheduling appointments, what factors need to be considered?
Number of vet techs with open appointment times
Number of veterinarians accepting appointments
Length of time anticipated for client education
All of the above
51
What's the ideal way we can help owners bereave their recently deceased pet?
Encourage them to adopt another pet
Suggest ways to memorialize their pet
Reassure them that the pets time was up
Tell stories about your own lost pets
52
Which GHS labeling system is used to identify the most severe hazard potential?
4
0
1
5
53
Body language accounts for how much of all communication?
60%
40%
25%
80%
54
How do you correct a handwritten mistake in the medical chart?
Use whiteout, write over the mistake and initial and date
Use black marker over the mistake, make correction, date
erase it all, create new error free document
single line through mistake, write correction, initial and date
55
What information needs to be on every sheet and page in the patient chart?
Veterinarians signature
Owners address and phone number
Name and address fo vet clinic
Patient signalment

VTA 110 Office Procedures Final Flashcards | StudBud