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Travel Agent and Tour Guide Flashcards | StudBud
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Travel Agent and Tour Guide
Travel Agent and Tour Guide
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Questions
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Answers
1
3. When did Bhutan first open its doors to tourism?
1999
2007
1919
1974
2
7. .................... regulates tourism in Bhutan.
Ministry of Tourism Council
Ministry of Finance
Department of Tourism
Department of Immigration
3
29. Bhutan.Travel is the
Portal for all tourism services in Bhutan
website of a tour operator
website only for tourists
4
12. Which strategy improves the Google rankings?
Keyword search and website optimization
Closing social media accounts
Hiring more staff
Reducing tour prices
5
20. Management and Financial spreadsheets are
tools for online data on employees
effective tools to strengthen business management
none
tools only to record numeric values
6
26. It is a mandatory requirement for most tourists visiting Bhutan to
Getting vaccinated for yellow fever
Booking through a licensed and certified Bhutanese tour operator
Applying for a visa on arrival
Paying a trekking fee in advance
7
23. All service providers, including Travel Agents and Tour Guides need to be licensed and certified:
False - not always necessary
True - this is to ensure quality services
8
16. CRM is important in tourism
because tourism can sustain without visitors
because tourism is a service sector
because tourism is about foreign visitors only
None
9
8. ............................. issues the tourist visas for visitors wishing to come to Bhutan:
Department of Tourism
Department of Culture
Department of Immigration
Department of Home Affairs
10
13. Online Business Profile for a tourism provider
replaces the need for a website
automates visa approvals
boosts visibility for online searches
reduces SDF fees
11
18. CRM is important in tourism
because tourism can sustain without visitors
All of the above
because tourism is a service sector
because tourism is about foreign visitors only
12
4. The Sustainable Development Fee (SDF) is
A fee for airport transfers
a discount for repeat visitors
A tariff paid by tourists to support Bhutan’s sustainable development
a tax on local businesses
13
20. List of .............................. tourism service providers are available on the Bhutan.Travel portal
registered
certified and licensed
Both
14
5. The SDF is
given only to players in the tourism sector
None of the aboce
saved for future use in tourism
sustainable projects for the benefits of all the Bhutanese people
15
6. Tax is important for
roads and public infrastructure only
None
Nation building
schools and hospitals only
16
14. What is the primary purpose of an online booking system?
To replace tour guides
To manage staff salaries
To reduce the number of tourists
To allow customers to book tours and pay online
17
2. Which of the following is NOT a typical tourist interest?
Adventure
Taxation
Culture
Wellness
18
15. Online booking software helps
Check the guest
developers to try newer ideas
communication and customer relations
website management
19
24. A guide must register and obtain licence from
Guide Licence System
Guide Management System
Guide Online System
20
30. Bhutan's tourism policy is appreciate1
for technology adoption
for the sustainable approach and strategies
for happiness experiences
21
28. Tourism sector encourages technology adoption
to improve digital literacy
to showcase technology advancements
to ensure every player has global access and competitive advantage
22
21. A financial spreadsheet
Design tour packages
Replace bank accounts
Track income, expenses, and profit/loss
Automate visa processing
23
22. Travel Agents and Tour Guides have important roles as
business people to generate income only
brand ambassadors and promotors of the country
tourism ambassadors only
24
19. Which platform is NOT commonly used for online tourism training?
b) Udemy
d) LinkedIn Learning
c) TripAdvisor
a) Coursera
25
10. A quality web management service indicates
photography skills
Quality service and seriousness of the travel agent
technical skills of the developer
Show off
26
11. Web presence is important in today's digital world
to demonstrate investments
None of the above
to promote tourism products and services
to showcase digital skills
27
9. The first step to register a tourism business in Bhutan is to:
Pay the Sustainable Development Fee
Apply via the Integrated Business Licensing System (IBLS)
Contact a local guide
Open a bank account
28
1. Bhutan’s "High Value, Low Volume" tourism policy
Focuses only on business travelers
Reduces tourism revenue
Maximizes tourist numbers
Promotes sustainability and quality tourism
29
27. Technology and digital interventions in the tourism sector
have helped only the visitors
have made business more complex
have enabled customer-centric services and improved efficiency
30
17. Customer Relationship Management (CRM) systems are only used for flight bookings.
False
True
31
25. It is mandatory for tourists to be accompanied by a tour guide
True
False
