IBM1013 Final Exam Review

Which element of motivation is a measure of intensity or drive?

The motivation process moves from unsatisfied need to tension to ________.

A company that decides to decentralize its sales procedures is managing what change category?

Which of the following is a typical stage of group development?

According to Maslow, the drive to find food, drink, and shelter is based on which level of needs?

Compromising is both the most assertive and cooperative approach to conflict resolution.

Other freight transport environmental costs stem from noise, vibrations, and accidents

Government laws and regulations are considered external forces for change.

________ teams use technology to link physically dispersed members to achieve a common goal.

If you receive a grade of 78.2%, you final grade is ......

The purpose of risk assessment is not to identify the significant risks that could impact the selected feature

Formal groups ________.

In the storming stage of group development intragroup conflict often occurs.

An unsatisfied need creates ________.

(‘ERM’) is a strategic business discipline that supports the achievement of an organization’s objectives

Self-managed team a formal group who operate without a manager & are responsible for a complete work process or segment.

The purpose of the Risk Register is to facilitate ownership and management of each risk.

The three key elements in the definition of motivation are ________, organizational goals, and needs.

There are only two types of risk assessment top-down and bottom-up.

Job sharing is the practice of having two or more people split a full-time job.

A metaphor for an organization a group of strangers aboard a raft travelling at night toward an uncertain destinat

Changes in employee attitudes, expectations, perceptions, or behaviours all fall under which change category?

The direction of an individual's motivation can be channelled to benefit ________.

Selection is important in the success of a team.

Tina is seeking acceptance & friendship at her workplace. According to Maslow, Tina is trying to fulfill her ____ needs.

Organic organizations tend to inhibit innovation.

Risk can be desirable and can deliver benefits or rewards

Mariah's job is to compare each department's monthly budget to its actual expenditures. What type of function is that?

Which of the following is an informal group?

Risk assessment involves the recognition of risks and the rating of them to determine the significant risks.

Some control criteria, such as employee satisfaction and absenteeism, are applicable to almost any management situation.

Risk is always negative

It is easier for managers to communicate and establish new values in a large corporation than a small organization.

Most carbon omissions from logistical activities are caused by freight transport.

Many of today's managers face constant change, bordering on chaos.

Risk appetite is the immediate or short-term willingness of an organization to undertake an activity that involves risk

The ________ stage is complete when members begin to think of themselves as part of a team.

Risk attitude is the organizations approach to assess, pursue, retain, or avoid risks.

Change agents can be either managers or nonmanagers.

Greening of Logistics means ensuring that these activities are environmentally friendly & not wasteful.

Change can't be eliminated, so managers must learn to ________ successfully.

Which phenomenon in today's business climate has made the "white-water rapids" metaphor popular?

Zero Waste- means limited waste is sent to the landfill

Falling interest rates is an example of which external force for change?

Control is the process of monitoring activities to ensure that they are being accomplished as planned.

Job-related dissatisfaction, tension, anxiety, irritability, boredom, & procrastination are physical symptoms of stress.

Let's try this again. The course code for this class is ........

Stress isn't always bad for an individual.

Willingness to exert high levels of effort to reach organizational goals, to satisfy individual need, is called _

Which of the following is part of the change category of technology?

In process consultation, ________ observe and analyze an organization to find ways to improve interpersonal processes.

Risk likelihood categories are : unlikely, possible, likely, almost certain

Some organizational tasks are better done individually than in a team or group.

The Triple Bottom Line consists of Profits, The Planet and People

All organizations are ‘risk adverse’.

Members of a virtual team never actually communicate with one another.

Attitudes to risk:  4Cs; Comfort, Cautious, Concerned, Critical

Groups tend to go through five stages as they develop.

Green productivity is a strategy enhancing productivity & environmental performance 2 improve socio-economic development

A strong sense of group identity and camaraderie develops in the ________ stage of group development.

Which of the following terms best describes the two primary views of the change process?

Such factors as status, recognition, attention, self-respect, autonomy, & achievement is which of Maslow's needs?

Standards that managers use as specific performance indicators in the control process are developed in the ___ function.

Maslow's hierarchy of needs proposes that an individual begins by first satisfying their ________ needs.

According to Maslow's theory, when does a need stop motivating?

An effective control system ensures that activities are completed in ways that ________.

Cross-functional teams are composed of people from different work areas.

The "calm waters" metaphor envisions a trip over unfamiliar waters with a crew that has never before worked together.

Josh, spent the morning reading the company's most recent annual report. This document serves as a source of feedbac

Eco-Efficiency- means producing more goods and services with less energy and fewer natural resources.

The third and final step in the control process is ________.

________ assumes that employees have little ambition, dislike work, and want to avoid responsibility.

Employers have the legal right to monitor employees' email, telephone conversations, and computer usage at work.

People who desire money score higher on self-esteem, need for achievement, and Type A personality measures.

________ is the end result of an activity.

Idea champions tend to be risk takers.

Risk impact categories are: small, moderate, severe, catastrophic

Time deadlines tend to increase innovation.

According to Herzberg, those factors that increase job satisfaction are ________.

Sales data from the same date exactly one year ago are an example of ________.

Formal groups occur naturally in the workplace in response to the need for social contact.

Which of the following characteristics do groups and teams always have in common?

Virtual teams use technology to link physically dispersed members in order to achieve a common goal.

The ________ metaphor is best illustrated by Kurt Lewin's model of the change process.

________ assumes that employees enjoy work, seek out and accept responsibility, and exercise self-direction.

Cross-functional teams, self-managed teams, and task forces are all examples of informal groups.

A corporate plan will always need to be developed in order to execute strategy and monitor progress against objectives.

Organizational change makes planning more efficient and simple to execute.

Creativity is the ability to make unusual and meaningful associations between ideas.

Which of the following is the top level in Maslow's hierarchy of needs theory?

Reverse logistics is the return, the recovery, and the recycling of products

The International Financial Reporting Standards represent an example of which external force for change?

Being a big picture thinker in a team is an example of a specialist role.

Which of the following is included under the change category entitled structure?

Increasing the driving forces to direct behaviour away from the status quo is a means of doing which of the following ?

Effective team leaders are increasingly taking the role of coach and facilitator.

According to Lewin, successful change can be planned and requires three stages: unfreezing, changing, and refreezing.

Social loafing is the tendency of individuals to expend less effort when working collectively than working individually.