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MA 40 Lesson 3 Review Flashcards | StudBud
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MA 40 Lesson 3 Review
MA 40 Lesson 3 Review
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A test review for #MA40 lesson 3. #carringtonspokane #sabrinalewis
Flashcards
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Answers
1
Which of the following is a correct statement about the CMA application process?
Mail the instructions back with the application.
Must not by typewritten.
May take 15 days after application deadline to process.
Incomplete applications are returned.
2
Which of the following is the name of the National Healthcareer Association (NHA) newsletter?
Professional Medical Assistant
The NHA today
CMA today
Journal of Continuing Education Topics & Issues
3
How many CE credits per year does the NHA require to keep certification current?
5.0 credits
4.0 credits
3.0 credits
6.0 credits
4
How many CE's are required by the AAMA to recertify the CMA credential?
30
20
60
40
5
Which of the following is NOT part of the brainstorming process?
Everyone contributes ideas for a solution.
All of the possible solutions are reviewed for workability.
Solutions are prioritized.
One person is assigned to implement a solution.
6
Name of the group of professionals who write items for the AAMA certification examination?
Prometric Testing Center
Task Force for Test Construction
American Medical Association
Curriculum Review Board
7
Human resources manager would most likely NOT look for this when reviewing résumés?
Supplemental education received
Age, sex, and race of applicant
Training related to the position
Unexplained gaps in employment
8
Operates under AAMA & evaluates MA programs according to standards by endowment & CAAHEP?
ABHES
AAMA
MAERB
TFTC
9
Having written policies means not having to determine a policy on a case-by-case basis.
False
True
10
Social networking should NOT be used in which of the following ways?
To engage customers
To recruit new employees
To build community
To criticize the competition
11
“Why did you leave your last job?” is a general question common in interviews.
False
True
12
Employers are required to have job candidates complete an eligibility verification (I-9) form.
True
False
13
Min. # of years work experience as MA without training required to sit for RMA examination?
5 years
2 years
7 years
3 years
14
Full-time employees generally work 30 hours or more per week.
True
False
15
The interview is usually conducted by two people if second interviews are anticipated.
False
True
16
When must a student enroll as an AAMA member to be eligible for the reduced student rate?
During the first year of employment
Before starting a job
Before graduation
Immediately after graduation
17
Which of these includes some of the qualities needed by an MA office manager?
People skills, truthfulness, effective communication skills
Communication skills, social skills, problem-solving skills
Truthfulness, objectivity, social skills
social skills, problem-solving skills, people skills
18
Continuing education for the RMA is available through which of the following publications?
Journal of Continuing Education Topics & Issues
Professional Medical Assistant
STEP Continuing Education
CMA Today
19
What's the most appropriate action of the medical assistant who is assigned an unfamiliar task?
Ask another employee.
Read the procedures manual.
Check with the office manager.
Read the policy manual.
20
Which of the following is NOT one of the elements of professionalism?
Initiative
Integrity
Speed
Communication
21
Which staff member is most likely responsible for preparing payroll checks?
Receptionist
Physician
Administrative assistant
Office manager
22
The advantage of having study partner(s) when studying for the certification examination?
To give accountability for keeping to a planned schedule
To determine who will study what
To force a person to study
To determine the best time to sit for the examination
23
After certification through AMT, certificants must reinstate how often?
Every 6 years
Every 2 years
Every 3 years
Every 5 years
24
What is NOT a helpful guideline in preventing conflicts?
Seek out office gossip.
Keep confidences.
Do not tolerate negative comments among employees.
Manage by walking around.
25
The Civil Rights Act of which year prevents employers from discriminating against employees?
1974
1967
1977
1964
26
Which of the following organization awards the Registered Medical Assistant credential?
Committee on Accreditation of Health Education Programs
American Association of Medical Assistants
National Healthcareer Association
American Medical Technologists
27
OSHA mandates which of the following?
Employees must be protected from all risks.
Employees must receive equal pay for equal work.
Employees must wear HazMat suits at all times.
Employees must know risks associated with chemical hazards.
28
When an involuntary dismissal is necessary, what is the maximum time the dismissal should take?
30 minutes
15 minutes
20 minutes
10 minutes
29
Which of these does NOT describe an advantage of teamwork in the office?
It flatters the team members.
It builds problem-solving skills.
It encourages independence.
It improves office efficiency and morale.
30
Which of the following is NOT an appropriate action in forming a successful study group?
Encourage members to prepare for each session.
Set a specific time limit for sessions.
Include extra time for casual conversation within session.
Select a member to be in charge of each group meeting.
31
Which is NOT included in the criteria for applicants sitting for the RMA examination?
Be at least 16 years of age
Be a graduate of an accredited high school
Be of good moral character
None of the above
32
What's the name of the bimonthly magazine of the AAMA for certified medical assistants?
CMA Today
American Medical News
Certified Medical Assistant News
Professional Medical Assistant
33
Which of the following is the most appropriate action when performing interviews?
Discuss specific salaries.
Schedule interviews back to back.
Make job offer even if there are more applicants scheduled.
Wait until second interview before discussing salary.
34
Which organization awards the Certified Medical Administrative Assistant credential?
American Association of Medical Assistants
Committee on Accreditation of Health Education Programs
American Medical Technologists
National Healthcareer Association
35
Which of these would be most effective to announce new staff or promote a new service?
Press release
Newsletter
Special events
Brochure
36
When should an employer ideally pay for an employee’s continuing education?
When the employee is really interested in the topic.
When it benefits the employee on the job.
When the cost is inexpensive.
When employer is afraid employee is thinking of quitting.
37
Which is probably NOT an effective method of reducing employee stress?
Encouraging teamwork
Properly training employees for their jobs
Jumping to conclusions to save time
Holding regular meetings to discuss employee concerns
38
Most common time period for a new employee to be placed on probation?
60 to 90 days
7 days to 2 weeks
2 to 4 weeks
1 year
39
What should one NOT look for when evaluating a candidate’s résumé?
Religious background
Good “fit” for the job
Education
Errors
40
Which of the following is NOT an example of a fringe benefit made to full-time employees?
Health insurance
Paid holidays
Profit-sharing options
Transportation costs
41
Which of the following is the most appropriate action of an office manager who makes a mistake?
Ignores the mistake
Denies the mistake
Admits to mistake & seeks to prevent it from happening again
Assigns someone else to correct the mistake
42
The law that requires employers to verify the right of employees to work in the United States?
Civil Rights Act
Equal Pay Act
Immigration Reform Act
43
Which of the following would NOT be included in facility and equipment management?
Procedures manual
Equipment maintenance
Inventory of supplies
Physical plant or building maintenance
44
The National Healthcareer Association (NHA) offers and is dedicated to which of the following?
Continuing education program
National certification exams for health care professionals
All of the above
Guidelines for national certification competencies/standards
45
Which of the following organization(s) accredits medical assisting programs?
ABHES and CAAHEP
NHA
AAMA and AMT
AMA and AMT
46
When the final interview is completed, what should the HR manager NOT do?
Check references.
Discuss impressions with others involved.
Compare notes with the others involved.
Offer the interviewee the job
47
A summary report of which payroll form is sent to the Social Security Administration each year?
W-4
W-2
941
W-6
48
Personnel records are kept for a period of 6–8 years after employees leave the practice.
True
False
49
Which of the following is NOT considered appropriate material for a policy manual?
Employee conduct expectations
Insurance billing techniques
Employment policies
Wage and salary policies
50
What's NOT included on an office brochure designed to welcome a new patient to the practice?
Scheduling policies
Acceptable insurance plans
Financial policies
History of the practice
51
ADA prohibits discrimination by private employers with how many employees?
Five or more
Fifteen or more
Ten or more
Twenty-five or more
52
A voluntary separation is for when there has been a serious violation of the office policies.
True
False
53
Which of the following sections of the examination includes legal issues?
All sections
Clinical
General
Administrative
54
How long must an MA have recently worked in the field full time to sit for the NHA exam?
2 years
1 year
4 years
3 years
55
How many test questions are on the AAMA sample examination?
100
250
220
120
56
Which of the following organizations awards the Certified Medical Assistant credential?
National Healthcareer Association
Committee on Accreditation of Health Education Programs
American Association of Medical Assistants
American Medical Technologists
57
Which of the following may NOT be an effective tool for recruiting?
LinkedIn
Networking
Facebook
Newspaper advertisements
58
Which of these are NOT a way for health care institutions to use social media?
To present medical reminders
To convey health management information
To make your organization a source of medical information
To convey a medical diagnoses
59
As an office manager, which behavior will most likely reflect your professional competence?
Shaking nervously while taking information
Using eye contact infrequently
Being courteous and diplomatic
Inaccurate verbal and written communication
60
Which of the following best describes the purpose of a procedures manual?
Guide for employees describing specific tasks
Rationale for office behavior
Opportunity for employees to write a procedure
Education tool for patients about office procedures
61
Be prepared with an alternate candidate for a position if the preferred candidate says no.
True
False
62
When is NOT the best time to offer employee training?
During a lunch period
After the office opens for the day
Before the office opens for the day
After the office closes for the day
63
Which of the following would NOT be a marketing tool?
Seminars
Computer games
Brochures
Sponsor of health events
64
Which social network is most popular for the purposes of recruiting employees?
LinkedIn
Twitter
Facebook
Pinterest
65
Which of the following statements is NOT true regarding the objective of a smoking policy?
Promotes health
Sets an example for patients
Encourages employee morale and productivity
Covers staff only
66
Which of the following is NOT considered a proven means of time management?
Handle items once.
Never delegate work.
Develop a to-do list.
Guard your time.
67
When did the rule about CMA's being certified through the last day of their birth month start?
January 2005
January 2006
June 2005
August 2005
68
Sections of AAMA cert. exam includes patient prep., administering meds & collecting specimens?
Administrative
All sections
Clinical
General
69
MA's are listed in top 10 occupations with job growth faster than average through which year?
2020
2010
2009
2018
70
What is the best resource for information pertinent to the medical office?
Current medical assisting textbook
State codes
Another medical assistant practitioner
Her lawyer
71
Which is NOT true regarding Personnel Records?
Files are destroyed when an employee leaves or is let go.
They are open to all members of management.
All documentation related to each employee must be here.
File includes information normally maintained for payroll.
72
Which of the following interview questions would be inappropriate?
Are there health problems that can affect your performance?
What is most important to you about this job?
What are your weaknesses?
How would a co-worker describe you?
73
Which sections of the certification examination for MA's includes med. terminology and A & P?
All sections
Clinical
General
Administrative
74
Students graduating from ABHES-accredited school can be certified through which organizations?
AMT
AAMA
Both a and c
AMA
75
Which of the following is the most common probationary period for a new employee?
2 to 3 months
1 month
6 to 9 months
1 week
76
Which of the following is true regarding a job description?
Updated only when an employee leaves
Completed with the human resources manager and new personnel
Updated on an annual basis
Discarded when the employee leaves the office position
77
Which of the following best describes the purpose of certification for medical assistants?
To set a standard for clinical practice
To set a standard for evaluating professional competence
To set a standard for all schools
To set a standard for providers
78
Which of the following is NOT a task of the human resources manager?
Providing employee training
Interpreting legal regulations
Hiring and recruiting personnel
Creating office policy manualsCreating office policy
