Chapter 2

One essential part of any business plan is a _____, which establishes the purpose and values of an institution

_____ means to order tasks on a to-do-list from most important to least important.

What are three active problem-solving words that should be utilized when building a positive vocabulary?

Arriving to work on time, starting the first client as soon as he/she arrives, and staying on schedule are examples of

What are the three habits mentioned in your text that can keep you from maintaining peak performance?

_is faulty organization resulting from scheduling too many tasks & putting them off until later

Combination of understanding/empathy/compassion/responsiveness/acceptance is best described as

Professionals who practice active listening and have both non-verbal and verbal skills exhibit

Providing skilled and competent services; being honest, courteous, and sincere are 4 actions of _____ behavior.

If studying or other activities become overwhelming, focus on....

__, also known as tact, is the ability to deliver truthful even sometimes critical or difficult messages in a kind way

Which action is the best example of a short-term goal?

Which action is the best example of a long-term goal?

The moral principles by which we live and work are known as _____.

Despite what emotions a person feels, _____ and _____ skills will help people move to the next level in their career

this is based on inner strength and begins with trusting your ability to achieve set goals

Perfectionism is an unhealthy compulsionto do things perfectly.

_____ is the process of fulfilling one’s full potential over the period of a lifetime.

How can a licensed cosmetologist best keep abreast of new trends, techniques, products, and information?

What are the four primary aspects of ethical professionals,as mentioned in your text?

What is a success strategy that can turn your image of a dream job into a successful salon?

_ is the conscious act of planning ur life with daily,monthly, and yearly goals, instead of just letting things happen?

What term refers to having a talent such as painting, cutting hair, as well as possessing unlimited inner resources

_____ unblocks the creative mind and allows for the exploration of new ideas and solutions.

Which life skill is most important for a cosmetologist?

Which term refers to the identification of long-term and short-term goals?