Exam prep 6: Business and Client-centered Experience

Which of the following time periods would be a short-range goal?

U.S. Social security and Canadian Pension taxes are planned saving/ retirement funds, & the money is collected by the:

Try to get a client with in the first:

Which of the following descriptions is an example of a product benefit?

For nail professionals just starting out, the most common source of referrals is:

Even if the client brimgs them up, try to avoid topics like religion, money, sex, romance or:

An outline that lists your educational and professional background is called a:

Any contraindications or contra-actions noticed during the service are included on the:

A consultation record should contain all of the following information EXCEPT:

Why is it important to use a client's name?

Helping a client feel comfortable and confident with you & your service is the goal of which of the service essentials?

A harmonious relationship where people understand each other's feelings or ideas and communicate well is known as:

An example of a liability on your financial statement would be:

Making sure the client can see you when you are speaking is an example of a possible modification to use for a client:

"I wish my nails didn't peel like this." What consult strategy should be used to help solve this problem?

During what service essential is it a good time to educate the client on products and make recommendations?

Which form of advertising involves attracting prospective clients online?

Which of the following examples is considered a product benefit?

A feature of a nail service is related to:

Which of the following business types is owned by the shareholders and formed under guidelines?

Checking the the clients skin & nails for conditions, diseases or disorders that could alter or stop a service,

The nail professional's name, client's name, scheduled service, date and time of appointment, & number, should all be in

A client retention strategy that involves clients reserving a future appointment before leaving the nail salon/spa is:

Making sure the clients agrees on the recommended services occurs as part of which consult strategy?

The renting of a space or booth by an individual nail professional on a monthly basis is referred to as a

The money in your checking and saving account, IRAs, stocks and bonds are all considered to be your:

Satisfied clients paying along a recommendation to friends about their service is an example of:

Which of the following terms describes asking a client to schedule a future appointment?

Which of the following descriptions would be considered a key to successful client relationships?

A rental agreement is known as a:

A set dollar amount paid each month to the lessor is called:

Who is responsible to be in compliance with all laws and regulations?

If a salon is sued by a client who is injured from using a salon product, which insurance will help protect the salon?

What is the purpose of the create service essential?

How often does a client visit the nail salon/spa on average?

The type of insurance that covers the salon in case of a natural disaster or fire is called:

An example of connecting with a client through their sense of touch would be to:

Which of the following statements is an example of the create "show" service?

Creating a positive impression and attracting attention to your salon or spa to gain business is an act known as:

If you can't give the client what they want, you should use all of the following strategies EXCEPT:

Asha doesn't always wait to be told what to do. She has a work ethic known as:

Workers' compensation insurance covers any expense resulting from an injury to a:

Of the following statements, what you should do if you are asked an interview question that seems discriminatory

A set dollar amount plus a percentage of the total monthly income paid to the landlord is known as which type of rent?

It is wise to keep all records of daily sales and services for: