BCOM 2050 - Chapter 9

In a negative message, the explanation section should

When preparing to respond to negative messages, it is important to consider

One way to be tactful when giving your reasons for bad news is to

Employees who observe illegal or unethical behavior in the workplace may resort to ________

One important goal of a buffer is to

If you deliver bad news, determine ________ to help you choose the direct or indirect approach.

When composing negative messages, don't use language that

To avoid awkward situations, it's best to deliver bad news in writing whenever possible

According to the indirect approach for delivering bad news, you should place the negative news

Performance reviews in the workplace are designed to

When you deliver negative messages, you

When rejecting a request because of company policy, you should

If you choose to apologize in a negative message, you should

Social media and other communication technologies have created a major new challenge:

If the stakes are high for you or your receiver, use a(n) _____ to deliver negative information

A letter rejecting a job applicant should

When rejecting a job applicant, you can soften the blow by

In responding to rumors & countering negative information in social media, a company should not

One of the primary goals of a negative message is to

As a member of an online social network, the recommendations you write

When a crisis hits, corporate communicators should

When the audience is aware of the possibility of negative news, the writer should

When announcing the bad news up front, you can open with a ________ to establish common ground.

Consider the following statements. Which one of them is phrased in a negative way?

Use the ________ when you deliver bad news, and the audience has an emotional investment.

During the process of composing a negative message, you should try to

The buffer of a negative message

To avoid being accused of defamation is to stick to the facts when communicating with customers

An advantage for a direct approach in communicating bad news is that it keeps the message short

Using the direct approach for negative messages

When bad news appears to be a logical outcome of reasons that precede it, they tend to accept it

Proactive companies use social media to engage with their stakeholders as a long-term strategy.

Negative messages about business transactions are designed to

In most cases, withholding or delaying negative information in the workplace

If you ________, you can close a negative message in a positive way.

Do all of the following except ________ if you must refuse a claim.

To avoid being accused of defamation, you should

To avoid a negative surprise during a performance evaluation, managers should

When terminating an employee,

When making negative announcements about routine business matters,