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Competent Consumers and Consumer Protection Flashcards | StudBud
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Competent Consumers and Consumer Protection
Competent Consumers and Consumer Protection
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Questions
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Answers
1
As a consumer, it is not your responsibility to read labels and follow instructions.
False
True
2
Under this protection, which notice in shops are illegal?
'NO REFUNDS'
'REFUNDS ACCEPTED'
3
Cosumers are protected by:
Their friends
The consumer protection agency of europe
The retailers and suppliers
The Law, Government agencies and Voluntary organisations
4
Safety symbols ensure products are safe from danger
True
False
5
What Safety Symbol is this?
Insulated
Triple Insulated
Contains glass
Double Insulated
6
This legislation protects consumers...
Consumer Protection 2020
Sale of Services act 1985
Sale of Goods and Supply of Services Act 1980
7
What is buyers remorse?
Feeling of joy after buying
Feeling of delight after buying
Feeling of regret/anxiety after buying
Feeling of happiness after buying
8
As a consumer, it is our responsibility to avoid wasting resources and protect our environement
False
True
9
What quality mark is this?
Kitemark
Guranteed Kitemark
Guranteed British
Guranteed Irish
10
It is your responsibility to....
Complain with anger
Fix products that are bought broken
Complain and inform yourself
Let other people inform you
11
As a consumer, we have a right to
Partially true information
Truthful information
False information
12
As consumers we
have no right to choice
False
True
13
What Quality Mark is this?
Heart
Kitemark
Guranteed Irish
14
Comptetition and Consumer Protection Commmission (CCPC) and the Office of Ombudsman are two
Govermentment agencies
False
True
15
Impulse buying is buying on the spur of the moment
True
False
16
Quality Marks are symbols used on products to show that they are of
low standard
False
True
17
Consumer and protected in four ways
False
True
18
What Quality Mark is this?
F Mark
Q Mark
M Mark
V Mark
19
As a consumer, you are responsible to...
Not follow the consumer laws.
Know your rights, consumer laws.
Not do any consumer research
Ignore the consumer rights
20
What Quality Mark is this?
British Standard Mark
Health and Safety Mark
Irish Standard Mark
21
Consumers Association of Ireland (CAI)
&
Advertising Standards Authority for Ireland (ASAI)
are voluntary organisations
False
True
22
Why are consumers protected?
Protects them and ensures they get redresss
Allows them to take advantage of retailers
Stops them from going to jail
So they can steal and get away with it
23
Where can we source consumer information?
Labels, Packaging, Advertising, Sales People, Internet
In science, english or maths classes
We don't need to source consumer information
24
A right is something that everyone is entitled to
False
True
25
This is the
Communanité Européenne
safety symbol.
True
False
26
A gurantee or warranty indicates that the supplier will
never
repair/replace an item.
True
False
27
As a consumer we have a right to..
Report shops for not having items you want
Value for Money and Quality
Steal from shops
Not care about the environment when purchasing goods/services
28
Responsibilites are duties, something a person should do!
False
True
29
The Consumer Protection Act 2007
protects consumer from false or misleading claims about goods, services & price.
True
False
30
This legislation protects consumers when shopping online.
Online Shopping Act 2020
Buying Online Act 1980
Electronic Commerce Act 2000
31
What is redress?
The responsibilty to reduce and reuse
The right to not have to bother to complain
The right to complain and get: Repair, Replacement or Refund
The right to complain and get extra money
