stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Green Belt Review - Day 1 Flashcards | StudBud
Explore
/
Green Belt Review - Day 1
Green Belt Review - Day 1
85 terms
·
StudBud Administration
·
37 plays
Review questions about Yellow Belt to prepare for Green Belt Day 1 training.
Flashcards
85 cards
F
Practice quiz
P
Host live
L
Questions
85
Answers
1
What are the pitfalls of writing a problem statement?
Using qualitative data, assigning root cause, whining
Assigning team members, assigning schedule, rude suggestions
Assigning blame, leaving out how long
Assigning root cause, assigning blame, suggesting solutions
2
A non-value-added activity is one that:
Needs extra staff to perform
Is stupid
Transforms or shapes the material/product
Doesn't add value to customer's requirement
3
Ready to see why we needed your picture?
*Speechless*
That's amazing!
Awesome!
What is that?!?!
4
What kind of chart is used to trend data?
Pie chart
Bar graph
Scatterplot
Line graph
5
What is the risk of process mapping without walking the process first?
Having a messy process map
Team members falling asleep in the meeting
Not knowing what is actually happening
Not getting enough steps in for the day
6
What is the first tool used in the Define phase?
SIPOC
HICCUP
POCIS
FMEA
7
What are the two different types of data?
Organized and chaotic
Smooth and chunky
Alphabetical and numeric
Continuous and categorical
8
What is the definition of a project?
A plan for fixing an issue
An enterprise planned & designed to achieve particular aim
A problem scheduled for a solution
An undertaking
9
This scatterplot shows what kind of correlation?
Wishy-washy, neutral
Strong, positive
Strong, meh
Weak, negative
10
Bonus question 1: Who is one of the fathers of the quality movement?
Jonathan Livingston Seagull
Joseph Juran
Joseph of Arimathea
Jonathan Flanders
11
Which part of the process maps should be reviewed first?
End points
Documents
Decision points
Process steps
12
This process is in control.
True
False
13
What kind of chart is used to compare categorical/discrete variables?
Line graph
Bar graph
Pie chart
Scatterplot
14
What are the two different types of measures?
Immediate and delayed
Efficiency and effectiveness
Variation and consistency
Baseline and improved
15
What symbols are typically used on process maps?
A
D
C
B
16
What ensures measures on the data collection plan are understood the same way by team members?
Data dictionaries
Communication plans
Operational definitions
Psychic powers
17
Bonus question 2: Jonathan looks best in which dress?
B
C
D
A
18
What do we do with the detailed process maps in Analyze?
Identify steps that shouldn't exist
Root cause analysis
Set them on fire
Value decomposition (identify VA/NVA/BNVA)
19
What are the 6 elements of a project charter?
B
A
D
C
20
Where did Six Sigma come from?
Apple
Wall Street
Motorola
Chevrolet
21
What is a 6ơ level of performance?
3.4 DPMO (Defects Per Million Opportunities)
3.14159 DPMO (Defects Per Million Opportunities)
6 DPMO (Defects Per Million Opportunities)
18.2 DPMO (Defects Per Million Opportunities)
22
What are the five phases of a project?
Define, Measure, Analyze, Improve, Control
Plan, Do, Study, Act, Repeat
Depression, Mania, Abuse, Irritability, Crying
Analyze, Measure, Define, Control, Improve
23
What is the basic premise of Lean Six Sigma?
y = πr2
y = (a + b + c) / 12
y = mx + b
y = f(x)
24
What potential root causes are moved forward from the Impact-Control Matrix?
High/High
High/High, High/Med, High/Low
High/High, High/Med, Med/High, & Med/Med
All of them
25
What does Six Sigma emphasize?
Waste reduction (efficiency)
Reducing variation (effectiveness)
Increasing stability
Decreasing statistics
26
What are the categories of COPQ in healthcare?
Process waste, inspection, misuse
Rework, defects, inspection
Overuse, underuse, misuse, process waste
Inventory, rework, waiting
27
What is the most important phase in the DMAIC methodology?
Improve
Measure
Control
Define
28
How are control limits set?
Asking the customer
Guessing
Using the highest and lowest values of the variable recorded
Establishing +/- 3ợ for the variable being measured
29
What are some PITFALLS for graphs and charts?
B
D
C
A
30
What is the third category for value-added/non-value-added?
Non-value-added but we've always done it that way
Value-added but really difficult
Value-added but we hate it
Non-value-added but business required
31
What do we want to understand about the current state?
The symptoms of the problem - the baseline
The feelings of the employees
The root causes of the problem
The impact on customers
32
How many steps are typically in a SIPOC?
6 - 8
1 - 3
14 - 18
As many as needed
33
The pilot plan is used to:
Tell the airport where the plane is going
Communicate the solutions to the affected employees
Train employees on the new process
Test out the solutions and measure their effectiveness
34
Who are the customers at Sky Lakes? (The only people qualified to judge our quality of care.)
Providers
Patients
Oregon Health Authority
CMS
35
What is a critical X?
A root cause we can control
God is dead and we're all alone
The most important root cause
A root cause who judges everyone
36
What are the statistics of dispersion?
Average, median, and mode
Mean, variance, and mode
Range, variance, and standard deviation
Standard deviation, average, and range
37
What are the 8 deadly wastes?
A
C
D
B
38
What is the difference in the process before and after breakthrough?
Reduced variation, more stable, better results
Increased variation, more special cause events
Happier employees, more satisfied customers
Instability, decreased COPQ
39
What tool do we use to determine if a process is stable, predictable, and capable?
Stakeholder Analysis
Histogram
Control chart
FMEA
40
What tool is used after potential root causes are generated on the Cause-Effect Diagram?
Criteria Selection Matrix
FMEA
SIPOC
Impact-Control Matrix
41
What are the sources of variation in a system?
A
C
D
B
42
As the team enters the Improve phase, we start by:
Determine future/ideal state and brainstorm solutions
Develop metrics for the solutions
Determine the cost of fixing the problem
Declaring one solution and implementing it
43
What are the characteristics of a well-written problem statement?
Describes where, what, how long (w/ data) & impact on SLMC
Describes what, how long, why & impact on SLMC
Describes who, where, what, when & why
Describes where, what & provides graph
44
What is the definition of Cost of Poor Quality (COPQ)?
C
A
D
B
45
Which steps on a process map are good control points?
End points
Start points
Randomly selected process steps
Decision points
46
What makes a problem observable and chronic?
Must be visible, something experienced over a long time
Visible and happened once ten years ago
Shows up on occasion and disappears for no reason
No data exist, but people know it happens all the time
47
What is the triple role?
Customer, processor, supplier
Happy, ok, angry
Internal, surface, external
Employee, manager, customer
48
What are the two different types of customers?
Right side up and upside down
Processors and suppliers
Satisfied and dissatisfied
Internal and external
49
In addition to control charts, what other tool is required to maintain a process?
Stakeholder Analysis
Criteria Selection Matrix
6S
Process Control Plan
50
What are the five Ps used on the Cause-Effect Diagram?
A
C
D
B
51
What is the next tool used after developing the list of questions?
Impact-Control Matrix
Measure Data Collection Plan
FMEA
SIPOC
52
What do we do after we map the process?
Start developing solutions
Report inconsistencies with documented procedures
Develop a list of questions to be answered
Decide the problem is impossible to fix
53
What do we consider in the project scope?
What is in-scope, what is out-of-scope, & process boundaries
What departments can participate
How visible the process is
Where the process starts and stops
54
What is the next tool used after developing the SIPOC?
Process mapping
Operational definitions
Criteria Selection matrix
Data collection plan
55
What sequence is used to construct the SIPOC?
Customer, Supplier, Process, Input, Output
Process, Output, Customer, Input, Supplier
Output, Customer, Input, Supplier, Process
Supplier, Input, Process, Output, Customer
56
What is the definition of quality?
No defects, lowest possible cost
Value worth the price paid
What the customer wants
Right features provided defect-free
57
What kind of graph is this?
Pie chart
Histogram
Singing Telegram
Scatterplot
58
What are the three statistics of central tendency?
Range, sigma, and span
Average, standard deviation, and mode
Mean, median, and mode
Middle, range, and average
59
Where did Lean come from?
Ford Motor Company
Nutritionists
Boeing
Toyota (the Toyota Production System)
60
How does breakthrough improvement occur?
Project by project and in no other way
One bite at a time
By applying solutions after meeting for an hour
The journey of a thousand miles begins with a single step
61
What is the first step in process mapping?
Walking the process
Reading the policies and procedures regarding the process
Listing all the steps in the process
Deciding what color sticky notes to use
62
The business case is included in the charter because it describes how solving the problem:
is good for SLMC in terms of employee morale
is good for SLMC financially
is good for SLMC's image
is good for SLMC strategically, operationally, & financially
63
Reacting to common cause variation is called:
Tampering
The human condition
Maintaining
Being proactive
64
What does Lean emphasize?
Waste reduction (efficiency)
Defect reduction
Low fat food
Decreasing variation (effectiveness)
65
What tool is used to further investigate root causes selected from the Impact-Control Matrix?
5 Why Analysis
Whodunit Analysis
Infinite Questions Tool
5-Finger Death Punch Analysis
66
How do we keep the project Y in control?
By controlling the critical Xs
By asking people to stay alert
By thinking really hard about it
By writing new policies and procedures
67
What criteria must a potential project meet to move forward?
MOMS - Measurable, Observable, Manageable, Specific
COWS - Chronic, Observable, Weighty, Solvable
KIDS - Knowable, Improvable, Distinct, Specific
DADS - Doable, Accurate, Distinct, Significant
68
Who is responsible for monitoring the control plan?
Everyone who works the process
Performance Excellence
The Green Belts who facilitated the project
The process owner
69
What are the steps in the project selection process?
C
B
D
A
70
What does 6S stand for?
A
B
D
C
71
After determining the critical Xs, what is the next tool used in Analyze?
SIPOC
Scatterplots
Analyze Data Collection Plan
FMEA
72
How often should control subjects be measured?
Weekly
As real-time as humanly possible
Daily
Whenever it's convenient
73
Control limits are the voice of the __________; spec limits are the voice of the ____________.
Angels; devils
Process; customer
Common cause; special cause
Customer; process
74
What is a Cause-Effect Diagram (or Fishbone) used for?
Identifying potential root causes
Identifying appropriate documentation
Identifying safety hazards (like choking)
Identifying employees who need training
75
A value-added activity is one that:
Transforms or shapes the material/product
Is required by the laws of physics
Doesn't add value to customer's requirement
The company feels like doing
76
What acronym describes a well-written goal statement?
SANE - Specific, Agreed to, Noticeable, Educational
SMART-Specific, Measurable, Agreed to, Realistic, Time-bound
CRAZY - Current, Realistic, Agreed to, Zoomed in, Yearly
DUMB - Definite, Urgent, Measurable, Binding
77
How does the team decide which solutions to move forward?
Evaluate with the FMEA tool
Flip a coin
Give the solutions numbers and use a random number generator
Use the Solution Matrix
78
What is the second set of project selection criteria?
"Extra credit" criteria- Impact, Ease, Relevance
"Nice" criteria- Important, Timely, Ease, Risk
"Also" criteria- Urgency, Risk, Relevance
"Want" criteria- Impact, Urgency, Risk, Resistance to Change
79
What are the two types of variation?
Slow-acting & Fast-acting
Reactive & Proactive
Common cause & Special cause
Acceptable & Unacceptable
80
What document can be a used as a reference for the starting and ending points of a process?
SLMC Strategic Priorities
Communication Plan
Charter - process boundaries in scope
Survey - employee definitions of start and end
81
Cultural resistance does NOT have to be taken into account when putting together solutions.
False
True
82
To maintain control, what tool should be used as much as possible with the solutions?
Mistake-proofing
Auditing
Shaming
Smiting
83
Who is responsible at Sky Lakes for the Planning part of the Juran trilogy?
Performance Excellence Steering Team
Director's Council
All employees
Senior management
84
What is the purpose of the Analyze phase?
To determine solutions
To identify the vital few Xs (root causes)
To fully understand the meaning of the project
To identify additional questions to ask
85
What are the three components, or managerial processes, of the Juran Trilogy?
Planning, Control, Improvement
Thinking, Improvement, Stability
Control, Stability, Improvement
Stability, Inconsistency, Control
