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BUSN 12 chap 12, 13, 14, 16 Flashcards | StudBud
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BUSN 12 chap 12, 13, 14, 16
BUSN 12 chap 12, 13, 14, 16
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Intro to Business BUSN 12
Flashcards
45 cards
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Practice quiz
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Questions
45
Answers
1
Refer to the question below
Theory Y
Maslow’s hierarchy of needs theory
Theory X
Equity theory
2
The task of management is to arrange conditions and methods of operations so that people can achieve their own goals
Theory Y
Theory X
3
Party City and Pet Smart can described as _______________.
warehouse clubs
specialty stores
category killers
convenience stores
4
Pinhole, a digital camera brand, introduces a new MP3 player, PinMu, under its brand name. This is a brand extension
False
True
5
An example of a pure good is:
a bed and breakfast inn
a haircut at a premium salon.
an online grocery store
a dual-colored reversible jacket.
6
People are by nature indolent. That is they work as little as possible.
Theory Y
Theory X
7
_______ are goods and services that consumers want to purchase frequently, immediately, and with minimal effort.
Convenience products
Unsought products
Shopping products
Specialty products
8
Product consistency is how consistent the product can be produced.
False
True
9
Dillards can be seen as a
supercenter
supermarket
department store
outlet store
10
Customers of a service provider will each have a slightly different experience. In other words ______.
services are intangible
services are perishable
services are inseparable
services are variable
11
people are by nature resistant to change
Theory Y
Theory X
12
______ relates directly to product value, which comes from understanding your customer.
product quality
product consistency
quality level
customer ratification
13
What is
Product Quality Level?
involves designing and producing the container or wrapper for a product
is a group of products that are closely related
is the product’s freedom from defects and consistency
is the level of quality that supports the product’s positioning
14
Theory Y deals with _________kind of leadership
All of the above
paternalistic
autocratic
democratic
15
Pure services are products that do not include any goods.
False
True
16
An example of a pure service
a car service center that sells automobile parts.
a delivery truck delivering pizzas to customers.
an accountant providing financial consultation to a firm.
a watch that also acts as an altimeter and a compass.
17
People are not by nature passive or resistant to organizational needs
Theory X
Theory Y
18
Which one of the following is not a characteristic of the target markets in B2B marketing?
Complex and expensive products
Negotiated sales
Derivative demand
Larger customer base than other markets
19
A company recruits “coaches” who are then tasked with recruiting customers. Coaches aim to groom their customers to buy
multichannel retailing
independent wholesaling
retailing
multilevel marketing (MLM)
20
Refer to the question below
Theory Y
Theory X
Equity theory
Maslow’s hierarchy of needs theory
21
How well a product performs during its core functions is its
peak level
quality level
product consistency
perfomance level
22
She sells these products to a local grocery store that she believes will help her reach her target market.
retailer
drop shipper
direct channel
wholesaler
23
McGregor's Theory X & Theory Y is about :
How managers believe the workers are
How managers feel about themselves
How workers feel about themselves
none
24
Services cannot be stockpiled for future use. In other words _______.
services are perishable
services are inseparable
services are intangible
services are variable
25
Lululemon could best be described as a ____________.
warehouse club
convenience store
category killer
specialty store
26
Goods and services that are purchased only after comparing competing products’ price, quality, style, and color, ie cars
Unsought products
Specialty products
Convenience products
Shopping products
27
Particular items that offer unique characteristics and consumers don't want to accept substitutes are called ______.
unsought products
specialty products
convenience products
shopping products
28
Refer to the question below
Expectancy theory
Theory Y
Maslow’s hierarchy of needs theory
Theory X
29
When customers place an order, Gail submits that order then the publisher ships the product directly to the customer.
cash and carry wholesaler
truck jobber
drop shipper
full-service merchant wholesaler
30
In the diffusion process, a product whose benefits are easily observed and communicated will be diffused more quickly
complexity
relative advantage
observability
trialability
31
A product that is sold everywhere- gas stations, Walmarts, etc. This type of marketing is
multilevel marketing (MLM)
retailing
independent wholesaling
multichannel retailing
32
Theory X deals with _________kind of leadership
autocratic
All
paternalistic
democratic
33
What is product consistency?
The total number of products in a product mix
The number of product lines a company carries
The different variations a product has in its product line
How closely related products are in terms of various things
34
What is the process by which new products are accepted into the marketplace
releasing process
advertising process
dispersing process
diffusion process
35
The level of product quality should:
be dictated by the needs and wants of target customers.
be dictated by the needs/wants of customers & obtainable.
not be set so high that customers cannot afford the product.
always be the highest possible.
36
Who is the target audience in B2B marketing?
It depts.
Company purchase decision makers
CEOs
Digital marketers
37
Part of management is setting goals for and then making decisions on how to allocate resources to achieve those goals.
planning
organizing
leading
controlling
38
One who is responsible for shipping perishable foods
truck jobber
agent/broker
independent wholesaler
drop shipping
39
Goods and services that consumers have little interest in. Price and distribution varies, but promotion is aggressive
Specialty products
Unsought products
Convenience products
Shopping products
40
Which one of these are product quality indicators for coffee?
Customer Service
Brand
Variety
Setting
41
Yen's company schedules tractor-trailers to pick up entire truckloads of merchandise from manufacturing facilities
retailer
wholesaler
channel intermediary
direct channel
42
Bunyan, a footwear manufacturing company, makes shoes for both men and women. The company makes school bags for kids too
product mix
supply chain
marketing mix
product chain
43
Refer to the question below
Theory Y
Theory X
Maslow’s hierarchy of needs theory
Expectancy theory
44
New ideas are flowing. The team provides the management with descriptions of concepts The team also makes a few samples.
idea
development
testing
analysis
45
When a server is providing suboptimal service or the kitchen has slowed down, Al will provide some sort of intervention
controlling
leading
planning
organizing