Confirmation CheckList

Question 1

What Function keys are used to get to the Dispatch Tab/Screen

Accepted Answer

Ctrl + F11

Question 2

The Technician is, likely, not calling for confirmation if:

Accepted Answer

calls to build an account

Question 3

Prior to giving a Confirmation number, the following must be verified

Accepted Answer

All of the above

Question 4

What types of authorization is acceptable on Commercial Accounts from a technician?

Accepted Answer

All of the above

Question 5

The technician is calling for Confirmation in all of the below Except

Accepted Answer

If calling to build an account

Question 6

It is not necessary to place an old Conversion account OOS as part of Confirm checklist process

Accepted Answer

False

Question 7

It is necessary to check signals if the Technician is ready to receive a Confirmation number

Accepted Answer

True

Question 8

How many digits are in the Customer number?

Accepted Answer

8 (3-town#, 5-Customer#)

Question 9

Panel location must be entered for both Primary & Secondary accounts before Confirmation given

Accepted Answer

True

Question 10

What Issue code is used to open an incident for a Confirmation Code?

Accepted Answer

ICR

Question 11

On the System Window, which fields should, verbally, be confirmed with tech, if missing?

Accepted Answer

Panel location and Panel phone number

Question 12

Is it required to obtain the technicians phone number?

Accepted Answer

No

Question 13

When updating equipment location on Sys Config tab, the location should be placed in the?

Accepted Answer

Comment field

Question 14

To check signals, the agent should verify the following

Accepted Answer

None of the above

Question 15

When checking Signals, event history must include a 'restore' state for all events.

Accepted Answer

False

Question 16

Open/Close signals should display on the Event History page if there is a schedule

Accepted Answer

True

Question 17

On the System Window, if there is no Premise number, the phone number should reflect?

Accepted Answer

888-788-8180 (Per SOP)

Question 18

You can have open/close without a schedule, but cant have a schedule without an open/close

Accepted Answer

True

Question 19

If Tech can not meet testing requirements

Accepted Answer

All of the above

Question 20

If no Affiliations, where do you go to request one be added?

Accepted Answer

Discussion section of TTS Sharepoint

Question 21

Confirmation numbers should only be placed in Incidents at customers request

Accepted Answer

False

Question 22

Before generating a Confirmation number, the job should, first, be closed in TIP

Accepted Answer

True

Question 23

When verifying AC info during Confirm phase, it's only necessary to confirm 75% of the AC info

Accepted Answer

False

Confirmation CheckList

Questions 23

Confirmation CheckList

Questions 23