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Pivot Point Salon Business Review Flashcards | StudBud
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Pivot Point Salon Business Review
Pivot Point Salon Business Review
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Questions
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Answers
1
The first person to greet most clients is the receptionist.
True
False
2
With-it-ness is when staff members take initiative, stay on top of things, and pay attention to details.
True
False
3
Which following ways can a cosmetologist use to develop a successful relationship w/ client?
Decide for your client which look or style is best
Avoid offering the client any additional services
Determine the client's needs
Cancel prebookings on your client often
4
Compliance with all local, state/province and federal rules, regulations and laws is the responsibility of the
salon employees
salon owner
former building owner
local authorities
5
What is a sole proprietorship?
A business owned by one person.
A business owned by a number of people.
A business owned and managed by a small group
Money left over after a sale.
6
Which of the following descriptions is NOT a best practice strategy for building a clientele?
upselling
client factor
referral
prebooking
7
What are the fastest growing form of advertising?
News papers
Social media
Bill boards
Handing out flyers
8
Dependability as a work principle means
Showing up on time and ready to work
Waiting to be told what to do
Making lots of friends at work
Showing that you love what you do
9
Measurable goals will help you get organized and ;
Stick with the status quo
Track your progress
Believe in what you can do
Force you to stretch
10
Net worth is found by subtracting your liabilities from
Your student loans
Your assets
Your business plan
Your credit card debt
11
What is a FEIN?
A State Number
A Guy down the street
Federal Tax ID Number
A droid from Starwars
12
Liabilities are
what we own.
what we owe.
The risks we take
What we steal
13
Worker's Compensation insurance is needed to protect the
customers
salon/spa
inventory
employee
14
CRM stands for:
Can’t Remember Much
Communicating Random Meaning
Customers Rarely Matter
Customer Relationship Management
15
For salon professionals just starting out, the most common and immediate source of referrals is
target marketing
word-of-mouth recommendations
social media
promotional literature
16
Showing up late or not showing up to work at all is one of the top reasons people are fired.
True
False
17
A portfolio is a ....
required by many employers.
pictures of you.
a showcase of your education and work.
not very important.
18
What is an example of a timely goal?
I am trying to run 3 miles everyday, I will get there
I will be a movie star
I will get this done in the next 30 days
On day I want to meet Chris Hemsworth
19
A set income given to an employee on a weekly or monthly basis is known as:
booth rent
salary
stock
commission
20
Which method is probably the most effective way to build your clientele?
providing unexceptional service
word-of-mouth advertising
prebooking
referrals
21
Networking provides all of the following benefits EXCEPT
Provides a good way to learn about trends in industry
Contacts create difficult situations that turn into real problems
Leads to lifelong friendships
Gives access to people and resources within industry
22
Which of the following would be considered key to a successful client relationship
declare that you can make the client look like any photograph they bring in
teach the client how to maintain their look at home
ensure clients know you are busy by making them wait at least 15 minutes
don’t explain what you have in mind until you can show them
23
Attainable means....?
The goal is specific.
Goal is possible
Goal is completed in time
Goal is impossible
24
What type of insurance covers the spa/salon owner from financial loss that can result from employee negligence?
product liabilty insurance
property/premise insurance
malpractice insurance
unemployment insurance
25
A realistic goal is
Has a set deadline
One that can never be accomplished
One that you believe can be accomplished
Contains concrete benchmarks
26
Which goal is Specific?
I'm going to be a better friend.
I'm going to be successful.
I'm going to do better in school.
I am going to turn in all of my Math Homework.
27
The total of products on hand for use by stylists and for selling to guests is
Overhead
Commission
Inventory
Overstock
28
Satisfied clients usually refer 3 new clients
False
True
29
Property insurance covers the cost of salon equipment and/or location in case of fire or theft.
True
False
30
What is upselling?
Increasing ticket with more services
Clients directing others to your chair
Writing a review on Yelp
All answers
31
The appointment book should include the salon professional’s name, client’s name, service, date, and client’s phone #.
True
False
32
A resume is
all of the above
an outline of skills, abilities and education
a summary of qualifications
given to a potential employer
33
A cover letter serves to :
All of them
Create favourable first impression
Illustrate your communication skills
Demonstrate your professionalism
34
A full book is when all of your available times have been scheduled with clients for a given day.
True
False
35
A financial advisor who can tell you what a bank is likely to lend you, based on your net worth, is referred to as an?
Insurance Agent
Sales Consultant
Lawyer
Accountant
36
What is a rental agreement known as?
loan
waiver
lease
W-2
37
WHAT IS THE TIME PERIOD FOR A LONG-RANGE GOAL?
5 YEARS
3 MONTHS
1 YEAR
6 MONTHS
38
How often does the average loyal client visit a salon?
twice per year
every 6 weeks
every 3 months
every 2 weeks
39
Earning additional pay based on the number of clients a salon professional brings into the salon is
Salary plus commission
Tips
Salary
Insurance
40
A goal that is specific, measurable, attainable, realistic and timely.
SMART
SHARP
CLEVER
SHREWD
41
During a job interview, it is best to stay calm and be yourself.
False
True
42
Which of the following will contribute to career success?
Avoiding criticism
Respecting the knowledge of others
Hiding in the back room
Refusal to grow and change
43
Which concept involves converting existing clients to return clients
Client factor
Client profile
CRM
Client retention
44
The DIRECT benefits of exceptional customer service are ...
Happy & loyal customers share their positive experience
Time consuming, hard to do, & just not worth it
More consumers, increased sales, increased profits
I have no idea.
45
Paretos principle is called
50/50 rule
80/20 rule
90/10 rule
60/40 rule
46
What percentage of the total salon expenses generally represents compensation for employees?
50%
25%
10%
75%
47
Location, market need, and cost of necessary improvements are all important factors in salon planning.
True
False
48
If you’re going to be out of the salon or take vacation you should definitely avoid telling your clients.
False
True
49
what is client retention
giving your customers free coffee
laughing at your customers every time you see them
giving your customers free puppies
the ability of a company to retain its customers over some specific time
50
Salary is considered a work benefit.
False
True
51
It is wise to keep all records of daily sales and services for:
14-16 years
10-12 years
2-4 years
5-7 years
52
What is the largest expense in operating a salon?
salaries
repairs
supplies
rent
53
All of the following are what? Health insurance, vacation time, pay raises, performance bonuses, retirements plans
Benefits
Pipe Dreams
Empty Promises
Bad Influences
54
The most effective form of advertising is often:
web page banners
newspaper ads
magazine ads
word-of-mouth
55
Someone who rents a space, suite, or booth at a salon would be considered
A family salon
A full service salon
An independent contractor
A franchisee
56
Tips do not need to be reported as income.
True
False
57
An unhappy client will tell as many as
3
10
2
8
58
Which of the following is NOT a necessary element for ensuring staff synergy?
Clear,shared vision
Lack of procedures
With-it-ness
Open and clear communication
59
Booking a future appointment before leaving the salon during a current visit:
balancing
prebooking
upselling
referral
60
A personalized approach is also referred to as:
chairside manner
staff synergy
shared accountability
salon experience
