Administrative Final Exam

When patients arrive at the office, the administrative medical assistant should:

A "writ commanding a person to produce in court certain designated documents or evidence."

Electronic prescription refill requests are commonly referred to as:

Which one of the development stages best identifies behaviors ages 65 years to death? 

process of verifying the amount on the bank statement are consistent with the amount in the check register is known as:

patient statement, "I feel like someone is pounding nails in my head," that statement documented in the SOAP for

Which of the following is a record of all fees and payments for each patient? 

Computerized practice management software does not:

The physician-patient relationship is created when the:

Which of the following is the act of adopting the view of other persons relative to their situation and experience? 

​Which of the following is not a type of savings account?

What is the principle that the provider has a professional obligation to care for a patient known as? 

Electronically processing claim forms to insurance carriers:

Which of the following is a symptom of neglect?

The steps to file a third-party claim and accurately complete the CMS-1500 form include:

Which of the following calls should be transferred to the provider? 

Services performed in the office are generally selected on a patient's encounter in the EMR by the:

Healthcare Common Procedural Coding System Level II codes are temporary codes for procedures, services, and supplies

Which of the following patients may need to be scheduled at the end of the day? 

Normal, acceptable behavior in our society is known as _____.

Type of letter style is used when all lines begin flush at the left margin except the dateline and complimentary close

A phone screening manual is sometimes called a(n) _____ manual.

According to Maslow's Hierarchy of Need, what is the fulfillment of each individual's potential called?

When preparing a deposit slip, if there are more checks than can be listed on the front of the slip, you should:

Part ___ of Medicare was created to provide coverage for both generic and brand-name drugs.

Patients should never be expected to undergo invasive procedures or surgeries without:

Which of the following describes behavior or an action that can be reasonably presumed to be consensual? 

What is an amount that is paid on an insurance contract prior to the payment of benefits called? 

___________ is a digital or virtual currency that uses cryptography for security, making it difficult to counterfeit.

When patients without health insurance are seen in the medical practice, they are classified as ____ patients.

Medicare pays ____ percent of the approved medical bill amount once the deductible is satisfied.

​Accounts are considered current if within ____ days of the billing date.

If a caller makes threats, you should:

Who publishes Current Procedural Terminology (CPT)?

What is the proper method of correcting errors in a paper medical record? 

The (CPT) manual uses symbols to indicate specific information about code numbers. For example, the + symbol means

Which agency enforces CLIA regulations at the federal level? 

Since 2005, providers have been urged to:

Which CPT modifier identifies a bilateral procedure? 

Manual claims tracking:

The easiest and fastest method of searching for an account in practice management (PM) software is a(n) ____ search.

In Abraham Maslow's Hierarchy of Needs, the need to be respected describes which of the following?

To protect individuals who decide to provide help and serve those who are injured. 

If a patient's check is returned to the office by the bank and is marked "NSF," it means:

Ideally, when should the phone be answered? 

Medicare Part __ pays for in-patient visits.

Deposits should always be delivered to the bank:

Medicaid's comprehensive and preventive child health program does not include which of the following services?

a number of exception to the billing and collection procedure. Which would not be considered an exception?

Truth in Lending Act require the disclosure of finance charge if allowing a patient to pay in more than ___ installment

What are the "Four Ds" of negligence (malpractice)?

How often should you run the report that reflects accounts with delinquent balances?

"That speaks for itself". A rule of evidence important in many malpractice suits, not a rule of substantive law. 

Which of the following would be considered a step or steps to verify insurance coverage and eligibility?

You should not accept a check that is:

"Encounter form" and "superbill" are other names for the _____.

When a third-party payer identifies an error on the claim form, the claim is:

An adjustment code would be used for which of the following?

When writing a check, the date:

An example of a bad debt, patient who dies and owes $200, leaving the amount uncollectible

Which distributive justice theory states "The greatest good for the greatest number"? 

A(n) _____ form lists the procedures performed in a medical office and their respective codes.

Information in the medical record is owned by _____.

Upcoding can result in:

An outsourced billing service does not _____ statements.

Which of the following would require an ICD-10-CM code? 

Posting a ___ is one way to communicate not only the legal rights patients have while under the care of a Dr. also ethic

Where do aging dates usually appear on a patient statement?

If you make collection calls before or after the legal hours in your state, you can be liable for:

"Dear Mrs. Smith:" is an example of which of the following? 

Money owed to the medical office is called _____.

Laws enacted by a legislative body are called _____.

If you make collection calls before or after the legal hours in your state, you can be liable for:

In the ICD-10-CM coding system the codes have how many characters? 

What is one way of clarifying what the patient is trying to say?

First-class mail that is insured is called which of the following? 

If your receipts for four months add up to $200,000, what is your average monthly gross production?

Failing to act when one has the duty to act describes which tort? 

Latin, meaning "let the master answer." 

What does SOAP stand for?

What is the correct way to write the numerical amount $5.62 as a written amount?

If a contract between the patient and the provider is being terminated, the office need to send the patient letter via?

Psychosocial development according to Erickson occur in eight stage. The initiative versus guilt stage occur at what age

The best collection opportunity after face-to-face contact is by:

The use of arm gestures, facial expressions, and turning one's head are examples of _____.

Which of the following describes defamation of character employing the written word?

To help a patient develop a payment plan for elective surgery, the medical assistant should:

Which of the following assures safe and healthy working conditions? 

Which organization offers the Registered Medical Assistant certification?

private/ public company that often serve as middleman between provider, billing group, payer, and other health partner