HM 201 FINAL

revpar equation is:

Which is a restaurant segment that has shown the most growth lately

What was the first Tavern in America

What does Refranchising mean

a restaurant spent $2,072 in food. They brought in $6,215 in sales. What is their food cost %

What word does "Hospitality" come from?

Meetings in the US generate ___________ direct spending each year

An example of a grocerant

How are hotels' telecommunications department doing compared to the past 50 years?

Danny Meyer made this policy because he wanted equality in back and front of the house

Trivago, hotels.com, travelocity, HomeAway, and a bunch more are owned by which travel company?

True or false: Hilton sold Waldorf for $1.95Billion to IHG

What is the symbol of hospitality

What was the first 5-star hotel (they were the first to give free soap)?

Taylor and Fayol's ideas were first implemented in which kitchen?

what are some benefits to the Franchisor

How did Aramark grow?

What does MPI stand for

What were the 2 revolutionary items imported during the 16th century?

Which hotel brand is Marriott's select service brand?

Which 2 are Thomas Keller's restaurants?

Women represented ____% of food service managers and ____% of lodging managers

Which hotelier got his start in restaurants, and even provided one of the first in-flight meals

________ is the largest restuarant chain in the world based on the number of units

What is the difference between CMP and CMM

The _____ age group travels the most(including business travel or pleasure travel)

Which are QSR?

____ is the most visited city in the world in 2016 (according to Forbes)

Which is the best restaurant in the world decided by San Pellegrino Awards?

PMS stands for "Property Management System", how does it improve guest service?

What are some concerns of food supply?

Which restaurant segment has lost the most in sales?

Some onsite foodservice definitions (click anywhere to continue)

What is happening to America's middle class?

A quick review of types of table service (click anywhere once you finish)

True or false: Hotel Franchisees pay a reservation cost and a marketing cost as well

Ray Croc, Harland Sanders, and Howard Johnson all developed the Franchise systems

Which brands are part of Restaurant Brands International?

Which restuarant is part of Brinker International?

Boutique hotels are usually:

“Hunters” maintain existing customers and gardeners go out and pursue new pieces of business

What does PCMA stand for

Why is ethnic cuisine becoming more popular

Elton Mayo said workers were only motivated by profit

_____ Is the largest hotel in Vegas

Which generation has the most disposable income

Employee turnover in Hospitality can be as high as ____%

Which are Doctors Associate's only 2 restaurant brands?

Which option shows the major onsite providers ranked from most revenue to least?

The term SMERF stands for:

What is an example of a city club

In on-site food service, success is typically measured by

What was the first record of Hospitality?

What does CVB stand for

Which are family restaurants?

Which market/industry sector has only (15%) contract management penetration (the least)?

____ percent of hotel revenue comes from meeting business

An example of HMR (Home Meal Replacement)

What does QRS usually serve?

_____ Is the largest Casino in the US by Sq. Foot devoted to gambling

Which Meal plan includes Breakfast and Lunch or Dinner?

Fairfield Inn and Suites is a soft-brand hotel from Marriott's Autograph collection

The Ritz Carlton is owned by

An example of a liability to the Franchisor would be:

Which hotel company ended up purchasing the Statler Hotel company?

Positions in hospitality jobs will continue to increase

A Gastro Pub:

Hyatt also owns

which uniformed staff service in hotels is usually outsourced due to liability issues?

Who built the first modern hotel which set cleanliness and safety expectations?

The ____ hotel is the largest hotel in the world (number of rooms)

____ Is the largest Self-Operated “self-op” University

What is the first restaurant in America?

Which is a reason why casual dining is dying?

Who published the French recipe book "La Cuisine Classique"?

Fredrick Taylor created the:

How do you best minimize Leakage in a community

What is the main reason why franchises Refranchise?

Which type of stays generates the most revenue for hotels?

The _________ is the first specially built hotel in the US

Which is a positive Environmental effect of Travel and Tourism?

Who quoted: "The best surprise is no surprise" to describe the reliability of their hotel rooms

The person or business offering or granting the franchising agreement.

The _________ is the largest cruise ship in the world by both Tonnage and length

Which type of hotel based on location has the msot rooms?

Out of 10 eating and drinking places, how many are independent?

Crown Plaza, St.Regis, Waldorf Astoria, and Ritz Carlton are all:

Housekeeping is one of the largest departments of a hotel and can have up to ___ of hotel staff

HSAI stands for:

what does yield management do?

What is the true between lifestyle hotels and boutique hotels?

You are a GM at a hotel franchised by Hilton, and managed by Sunny Management, who pays you

In addition to the initial franchise fee, what else do franchisees pay to franchisors

Hilton owns

What are some perks for the franchisee?

Which brand added the most locations in 2017

Henry Fayol's administrative management:

which is a QSR+

Which generation is most accustomed to eating out (esp. at QSRs)

Review of some Food Service trends (click any one to continue)

Is a franchise more or less likely to have "economies of scales "?

The age of the working population is mostly due to which generation?

The person or business accepting the franchise agreement is called:

Elks and Moose are _______ clubs

Intercontinental, Hotel Indigo, Double Tree, and Renaissance are all:

Location in terms of supply is:

Which hotel company is famous for “celebrating open spaces”

Which restuarant brands are part of Darden?

Which restaurant brands are part of "Yum!"

what does "interfacing" in hotels mean?

_____ is the average age of a “cruiser”

The Food and Beverage department provides___ to ___ percent of the Hotel’s profit

What 2 measures of success does Yield Management look at?

Which option shows hotel services classified by cheapest to most expensive

What is a liability to the Franchisee

The _____ Segment has the highest degree of penetration by contract companies

OSI restaurant partners owns:

What are the advantages of being a soft brand hotel?

Wendy's also owns

Peter Drucker believed the basic purpose of a business was to:

Which 2 legendary hospitality figures worked in the Savoy Hotel in London (manager + chef)?

Which is an upscale casual restaurant that is part of Darden?

Pick out the hospitality franchisor from the list

____ Franchise has the largest % Sales Decline this past year?

_______ is the first hotel chain to offer 24 hour room service

Cracker Barrel and Logan's Roadhouse are owned by:

Meeting and Events Sales are ___% Corporate ($25B) Business, ___ % Associations ($60B)SMERFS

in addition to Holiday Inn, Intercontinental hotel group owns

which city would be classified as a “secondary market”

Applebee's and IHOP are owned by:

The majority of new hotel development continues to be ___________ hotels

What is another name for the accounting department head

Which restuarant is part of Brinker international?

True or False: Jay Pritzker's Hyatt House in LAX was the first to have an atrium style hotel

Henri Fayol developed the span of control