Milady Standard Foundations: Ch 3: Communicating for Sucess

If a client is dissatisfied with a service, what is one of the first steps you should take?

The “review” step is the most critical of the consultation process because __________.

When is it appropriate to argue with clients?

______ effectively is the basis of all long-lasting relationships with clients and coworkers.

The most important communication with your clients is a(n) ___ which will determines the client’s needs.

Body language is

___ clients can affect the shop’s flow, causing setbacks in the appt calendar and making you late for other services.

When bringing issues or problems to your supervisor or manager, it is important to

In dealing with conflicts that may occur between your coworkers, it is important to

What is a good description of a client who should be scheduled at the end of the day?

Why should client consultations be performed with as much privacy as possible?

What is true of listening?

What is the very first thing you should do when meeting a new client?

When you help a client select a style that reflects their body shape & lifestyle, you are subscribing to the __ concept.

What tool should you use to put your clients at ease about your technical abilities?

Which of these is considered a legal document?

The best way to understand others is to begin with a firm understanding of

Listening to the client and then repeating, in your own words, what you think the client is telling you is known as ___.

Which is the best example of constructive criticism?

A proactive method for moving toward a successful career is to approach your employee evaluation sessions with a ___

A(n) __________ is also known as a client questionnaire.

As you interact and communicate with fellow coworkers, remember to treat everyone with

How much time should you schedule for a consultation with a first-time client?

Why is customer service important in beauty and wellness professions?

You should be attentive with all clients _____.