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Customer Service
Customer Service
17 terms
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StudBud Administration
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Customer Service lesson 1 quiz study questions. #CustomerService
Flashcards
17 cards
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Practice quiz
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Questions
17
Answers
1
Most communication in customer service is face to face
TRUE
FALSE
2
Good customer service isn't common sense.
TRUE
FALSE
3
When people shop online, they usually don’t require customer service.
TRUE
FALSE
4
Customer service is only about handling complaints
FALSE
TRUE
5
To have directly observed or participated in an event.
Opportunity
Experience
Expectation
6
A chance to take action or progress in some way.
Opportunity
Communication
Experience
7
Customers who experience bad service often don’t come back.
TRUE
FALSE
8
It’s more important to have a good product than to provide good customer service.
FALSE
TRUE
9
What a person believes or anticipates will happen.
Expectations
Communication
Opportunity
10
The exchange of information and/or ideas through verbal, nonverbal, or written messages.
Communication
Service
Customer
11
Good customer service means giving the customers whatever they want.
FALSE
TRUE
12
A categorized list of terms that are related to a particular topic.
Taxonomy
Online
Customer
13
There are many job opportunities in customer service, but they don’t pay well
FALSE
TRUE
14
A person who benefits from another person’s work
Industry
Customer
Opportunity
15
A basic category of business activity
Taxonomy
Service
Industry
16
The act of serving or helping another person.
Industry
Taxonomy
Service
17
Things that are basic and necessary for a decent quality of life.
Service
Needs
Customer
