Management EX 3

Compliant & analytical; Perceives self w/ little control over a hostile environment

Public services, communication, advertising

Which of these is NOT a form of marketing?

Client follows MOST recommendations for routine care & pays readily but may complain

Inducement & expresser; Perceives self as having control over a friendly/supportive environment

Which style is effective in a steady work place w/ skilled, motivated & team-oriented employees

Management fields matching: WHERE; staffing, inventory, facilities; managing all the resources

Insurance to protect employees injured in work-related incidents

What are the 4 Ps of marketing?

Which medical record audit should be performed by a doctor or medical professional?

Financial support during temporary involuntary unemployment funded by tax on employer

Mortgages, taxes, utilities, overhead

What is the basic formula for efficient inventory expense management?

Which of these is NOT part of hospital culture?

Which of these is NOT part of emotional intelligence?

Money spent (either fixed or variable)

Communication & development framework; brings the dream down to reality

Why exist? Why are you a vet? why is that business there?

Employees are motivated by money, benefits, & threats of punishment; do NOT want responsibility

Management fields matching: HOW; managing money

Management fields matching: WHY; getting word out to others about why you're there

Equal employment opportunity commission; race, color, religion, sex, &/or nationality equality

Item added to a specific account

What is important to remember when correcting an employee?

Overseeing personnel & resources; someone needs to make sure things happen

What is the 2nd highest expense category for a typical vet practice?

What difference is made?

The places that really succeed start w/ a mission and a vision statement.

Driver & director; perceives self as powerful over a hostile environment; very goal oriented

Drugs & supplies

Money received

Business actions involved in providing goods & services

Show the way forward (made the mission & vision)

Keep the clients you already have, inform of additional services, support referrals

Management fields matching: WHO; human resources

Unchanged w/ amount of revenue; percentage of expenses decreases as revenue increases

You want leaders and managers in a business to provide both direction & a purpose.

Which of these is NOT true regarding missed charges?

Email/US mail, phone calls, website info, facebook posts, TV/radio ads, business cards

Which style is effective w/ a credible & knowledgeable leader w/ clear standard?

Supportive management style

Client has animal treated for essentials only, unaware of or rejects additional services

Cost-benefit analysis: divide the total cost of buying equipment by anticipated demand = fee

Where the team manages itself

Includes physical building & equipment

$ amount after subtracting expenses from income

Goals & strategy; first step; typically the leader's job

Which style is effective in a highly skilled self-motivated & self-directed team w/ resources?

Why is hospital culture important?

Make sure everyone moves in the same direction

Helps direct people to know what you do.

NOT required; tax benefits to employer; compensation for employee; needs careful record keeping

What tools can you use to effectively manage your brand?

Property or goods including cash that is of value & is yours

What is the #1 highest expense category for a typical vet practice?

What should be included in the fees & prices for clients at a vet practice?

Client allows treatment only when DIRE need & resists paying anything

$ amount after ALL liabilities & reinvested income removed from income

All employers must follow rules & allow regular inspections +/- citations & penalties

Changes w/ amount of revenue; Total expense increases as revenue increases

Holding cost; cost to keep items "on the shelf"

Submissive & relater; Perceives self w/ little control over a NON-threatening/supportive place

Established minimum wage, overtime pay, exemptions; began record keeping; employment of minors

Employees motivated by desire for recognition, sense of self-worth & interest in work well-done

What adds additional discrimination categories to the CRA regarding sexual/other harassment?

Form I-9; proof that new employee is eligible for employment in the US

Organized listing of ALL income, expense, assets, liabilities, & equity

Employee health plans (2 answers)

Money due to a business from goods sold & services already performed

Client wants top quality medicine for their animal & is willing to pay for it.

Authoritarian management style

Which of these is NOT an employee exemption (salary, no OT) under the fair labor standards act?

Money owed to another for goods or services received

Financial interaction

Facility appearance, staff attitude, customer service, type of sign, name badges

Item subtracted from a specific account

Money tied up in inventory that can NOT be used for other items

Pareto's principle says approximately 80% of ____ come from 20% of ____.

= asset - liability; Financial claim on an asset

Obligation owed to another like loans/mortgages

Cost to bring item into hospital

Analyzing results; essential to business growth/success & helps prevent unnoticed decline