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HUMAN FACTOR Recap Flashcards | StudBud
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HUMAN FACTOR Recap
HUMAN FACTOR Recap
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Answers
1
Group take decisions that are more radical than those are that each of its members would take individually : Risky shift
True
False
2
Which influence mechanism is defined by major change in standards & attitudes under the influence of an active minority
Conformity
Risky Shift
Standardisation
Innovation
3
Advantages of automation
Boredom
Help to prevent errors
Efficiency
Improve safety
Complacency
Increase reliability
4
What are the ways of avoiding communication failures in ATCO's work ?
Checking
Interpretation
Clarifying
Readback / Hearback
Standard phraseology
Confirming
5
Responses to stress, appear, for the most part, during the alarm stage, in a short term
True
False
6
Which of these is in the center of the SHELL model
Environment
Liveware
Hardware
Software
7
What are the processes of Endsley's definiton of situation awareness
Coping
Understanding
Perception (scanning)
Adaptating
Project (thinking ahead)
8
the ATCO's are...
The subjects of responsability
The instances of responsabiliy
The objects of responsability
9
To avoid misunderstanging as possible, the 3 information requirements of ATC are :
timely
effectively
accurately
relevant
10
What are the 2 components of Ergonomics ?
Building design
Work position design
Automation
Money
11
Which influence mechanism is defined by individual change behaviour to harmonise it with others
Conformity
Standardisation
Risky Shift
Innovation
12
Influence mechanisms in a team are :
Conformity
Overconfidence
Innovation
Standardisation
13
Which learning style is describe : think problem through gradually, perfectionists, like being put into complex situat°
Pragmatists
Reflectors
Activists
Theorists
14
A set of individual who need to get together, in order to perform a task and achieve a common goal
Team
Group
15
What stages of stress is defined by :
Alarm stage
Exhaustion stage
Resistance stage
16
Stress can be...
a cause
a consequence
both
17
what composes the team development model
Forming
Performing
Perception
Norming
Building
Storming
18
Building design is defined by several parameters, especially :
climate
lightning
noise level
visual design
19
Who defined the 3 processes of situation awareness
Edwards
Maslow
Endsley
Herzberg
20
Choose negative effects of boredom
reduction of communication
impared information processing
disatisfaction
fatigue
taking higher risk in order to get challenged
lack of interest/motivation
21
Which type of responsabilty: a pure retrospective resp., the instance calls to account in case of negative consequences
Welfare responsability
Role responsability
Legal responsability
Moral responsability
Task responsability
22
About relationship between stress and performance
Hyperstress=short term high stress
Dystress=long term high stress
Optimal stress=eustress
Low stress=hypostress
23
S of SHELL model goes for
Stress
Situation
Stimulation
Software
24
(Stress management) Coping is
long term attempt to deal with the demand of the situation
short term attempt to deal with the demand of the situation
active and conscious
automatic and unconscious
25
Responsability is a relation, a construct of at least ... elements
4
5
3
2
26
H of SHELL model goes for
Human
Haptic
Hardware
Helicopter
27
On which model the work position design is clausely linked ?
SHELL model
Forming-Storming-Norming-Performing model
Herzberg 2 factors
Maslow's pyramid
28
Which of the 5 Human Factors Areas are corresponding the perception, alterness, fatigue, motivation
Group
Individual
Technology
Environment
Organisation
29
Which influence mechanism is defined by rules of behaviour or shared judgments that are accepted by the group
Risky Shift
Standardisation
Innovation
Conformity
30
Which stage of team development model is it : different ideas compete for consideration. confrontation of ideas happens
Performing
Norming
Storming
Forming
31
About study group...
Study alone is more efficient
We retain 70% of what we tell
Group of 5 to 8 people is recommanded
It is beneficial
32
The reactions to responses to stress, with consequences that can be long term, are observed more during...
Alarm stage
Exhaustion stage
Resistance stage
33
SA goes for
Stress Adaptating
Sexual assault
Situation Awareness
Stress Advantages
34
Which learning style is describe : like doing things to learn, involved in new experiences, working with others
Pragmatists
Reflectors
Theorists
Activists
35
Choose enemies of learning
Weather
Computer, internet
Planning
Partnership
36
What words are missing ?
Medium/Radiowaves
Sender/Receiver
Channel/Context
Antenna/GPSS
37
Which learning style is describe : like concepts that are applicable, practical, case studies, games, computer simulat°
Theorists
Pragmatists
Reflectors
Activists
38
Synergy is measured through satisfaction and performance of the team members
True
False
39
L of SHELL model goes for
Latent heat
Liveware
Load
Learning
40
Which type of responsability: the expectations of the object of responsability
Role responsability
Moral responsability
Task responsability
Legal responsability
Welfare responsability
41
Peoples in the aircraft, pilots flying,... are...
The instances of responsabiliy
The objects of responsability
The subjects of responsability
42
Choose negative effects of fatigue
taking higher risk in order to get challenged
loss of situation awareness
lack of interest/motivation
reduction of communication
microsleeps / lapses / slower performance
degraded mood/ reduced motivation
43
What is the most dangerous communication failure in ATCO work ?
Non-hearing/non-understanding
Misunderstanding
44
About definition of fatigue
results from the consumption and/or exhaust° of physical/mental ressources
informs us about the inadequacy of our capabilities
Secondary importance on the ATM system
It accumulate with time
45
Constraints of automation
Efficiency
Improve safety
Increase reliability
Complacency
Boredom
Help to prevent errors
46
Which stage of team development model is it : members adjust their behaviour to each other as they develop work habits
Norming
Performing
Forming
Storming
47
Total confidence means constant monitoring
False
True
48
Which type of responsabilty: prescribes by the compagny to organize the workflow, found in th task description
Legal responsability
Role responsability
Welfare responsability
Moral responsability
Task responsability
49
Which of the 5 Human Factors Areas is corresponding the human-machine-interface
Group
Individual
Environment
Organization
Technology
50
Court of law is...
The instance of responsabiliy
The subject of responsability
The object of responsability
51
Which of the 5 Human Factors Areas are corresponding communication, standard operating procedures
Organization
Group
Environment
Technology
Individual
52
Which of the 5 Human Factors Areas is corresponding the safety culture
Technology
Individual
Organization
Environment
Group
53
The optimal stress of a person will stay at the same level during his life, it depends on the cerebal development
False
True
54
What stages of stress is defined by :
Resistance stage
Alarm stage
Exhaustion stage
55
What is correct regarding The 2-factor theory of work satisfaction of Herzberg ?
Factors causing dissatisfaction = extrinsic factors
Factors causing satisfaction = extrinsic factors
Factors causing satisfaction = intrinsic factors
Factors causing dissatisfaction = instrinsic factors
56
An efficient Air Traffic Management system can lead to 0-risk
True
False
57
Which type of responsability: objects of resp. are human being, object is at the same time the instance of resp.
Moral responsability
Welfare responsability
Role responsability
Task responsability
Legal responsability
58
Good teamwork is essential for safety
True
False
59
Groupthink is an avantage of teamwork
True
False
60
What words are missing ?
Message
Modulate/demodulate
Feedback
Encode/decode
61
Overconfidence can have huge consequences on safety (non detect° of erros, insufficient checking, groupthink...)
False
True
62
The 3 disavantages of teamwork are : groupthink, diffusion of responsabilty and conflits
True
False
63
Which of the 5 Human Factors Areas are corresponding working conditions, physical environment factors
Organization
Environment
Individual
Group
Technology
64
How human learn ?
Storing
Evaluation
Hobbies
Perception
65
How many phases composes the Team development model ?
3
2
4
5
66
What are the 3 axis for human based safety enhancement
Interface and assistance
Reviewing
Experience feedback
Training
67
What stages of stress is defined by :
Resistance stage
Alarm stage
Exhaustion stage
68
E of the SHELL model goes for
Enhancement
Effective
Environment
Equipment
69
There is only 5 different learning styles
False
True
70
Who put the 2-factor theory on work satisfation foward ?
Edwards
Tuckman
Maslow
Herzberg
71
A team can function without a leader
True
False
72
The leader function in a group is fixed and may not change between team-members
True
False
73
What can be sources of stress
Your body
your personal and social life
Your environment
Your throughts
74
The left hemisphere is responsible for numbers, time, language, logics,... It is so called Analogue
False
True
75
To communicate ATCO's are using only standard phraseology ?
True
False
76
Stress can be usefull
False
True
77
Synergy is
built up and has to be maintained
good if 1 + 1 > 2
mesured through overall performance
natural
78
Cohesion is an essential component of effective cooperation, but too much cohesion can become dangerous
True
False
79
In which phase of team develoment model can differences and commonalities cause problems between people
Forming
Norming
Performing
Storming
80
Benefit of the SHELL model = look at interfaces between elements, identify possible problems and try to find solutions
False
True
81
Which learning style is describe : like to collect data, review, taking time before acting
Reflectors
Pragmatists
Theorists
Activists
82
Work position design is defined by several parameters, especially :
lightning
reachability
visual design
tools
83
In the ATM system, if 1 element fail it won't lead to decreased capacity & safety : the others parts will compensate
True
False
84
Set of individuals (2 or more) who interact dynamically. Their interaction are dependant and they have a common goal.
Group
Team
85
In the SHELL model, the interfaces are straight
False
True
86
(Stress management) Adaptating is
long term modificat° to be more in harmoy with the situation
short term modificat° to be more in harmoy with the situation
active and conscious
automatic and unconscious
87
Which type of responsability: the instance of resp. is the subject himself, his personnal consciousness
Legal responsability
Welfare responsability
Task responsability
Moral responsability
Role responsability
88
What is true about communication
Experience may influence the way sender/receiver interpret the message
For unambigous verbal communication, we use standard phraseology
It can be verbal and non-verbal
It a constant process of encoding and decoding
89
Complacency is defined as a feeling of being at ease, satisfied or comfortable : over-reliance on automation
True
False
90
The study of principles of interact° between human and equipment, for the purpose of applying them in design and operat°
Procedures
Work satisfaction
Ergonomics
Equipments
91
Choose right definitions
Left hemisphere=Analogue
Right hemisphere= Digital
Right hemisphere= Analogue
Left hemisphere= Digital
92
The headship is defined as
Authority attached to a particular function
a position defined by the organization
Ability to influence other people's behavior
someone who ensure that the team works and achieves its goals
93
What composes the ATM (air traffic management) system
Equipment
Environment
Procedures
People
