What is a DDoS attack?

Using multiple computers (botnet) to launch an attack.

Which statement is characteristic of most personal software licenses?

A user is allowed to install the software on one computer

What is the purpose of CPU throttling?

Produce less heat, conserve power and increase battery life

Provides power to a computer and allows it to be Safely shut down in the event of a power loss

uninterruptible power supply (UPS)

Precautions taken to avoid injury when lifting heavy printers and equipment?

Lift the equipment using the strength in your legs and knees

What could cause a mobile device to operate slowly

A power-intensive app is running at the background

Antistatic wrist straps are commonly worn when?

upgrading RAM or replacing a hard drive

What is a characteristic of laptop motherboards

Laptop motherboards are proprietary

What are two methods to connect to a printer wirelessly?

IEEE 802.11 standards and Bluetooth

Which 2 location data sources can locator apps use to determine the position of a mobile device

cellular towers and WiFi hotspots

If pings are successful to an IP address but not to a host name, then the problem may be?

The DNS server cannot be accessed

Windows 7 computer displays an "Invalid Boot Disk" error message. How can this be fixed?

Use the System Recovery Option to select an active partition

Name two types of impact printers

Daisywheel printer and Dot matrix printer

What is a best practice to use to secure and protect software and data on a mobile device?

Ensure the OS software and apps are updated and backup data

Which factor affects the speed of an inkjet printer?

the desired quality of the image

What is a purpose of the boot manager program?

Allows the user to select the OS to use to boot the device

What should be done if a level one technician cannot provide assistance or fix a callers issue?

Document the problem in a ticket; escalate to level 2 tech

What should be done before opening removable media?

Set the antivirus software to scan removable media

Input Devices found on laptops

camera, touchpad, fingerprint reader, trackball

What is the correct way to conduct a telephone call to troubleshoot a computer problem?

Maintain professional behavior; gather information

What is a characteristic of thermal inkjet nozzles?

The heat creates a bubble of steam in the chamber

How are applications displayed on a Windows phone screen?

Phone interface uses tiles to represent apps

Which two characteristics describe a worm?

self-replicating; travel to new PC's without user's knowing

What are ways to prevent a stolen device from being tracked?

Turn off the phone and GPS, disable/remove apps that use GPS

What are two reasons that a workstation would begin to lock up frequently?

failing RAM; an overheating CPU

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Duplicate of Chp 9-14 Review

80 termsStudBud Administration145 plays

The concepts and topics covered here will follow the students through their IT career.

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Questions 80

Answers

1
What port is for HTTPS?
143
500
443
80
2
What is a DDoS attack?
randomly opens TCP ports at the source of the attack
Using multiple computers (botnet) to launch an attack.
pretends to be a trusted device
intercepting communications between computers and printers
3
Open source licenses for software allows developers to modify and share the source code
False
True
4
Which statement is characteristic of most personal software licenses?
A company is allowed to use the software campus wide
A user is allowed to install the software on one computer
Developers are allowed to modify and share the source code
A user is allowed to share the software with friends.
5
What is the name of the Windows Phone 8.1 digital, or virtual, assistant?
Bing
Cortana
Spotlight
Nova Launcher
6
What is the purpose of CPU throttling?
Allows the RAM to work faster in the DIMM slots
Speed up CPU processing
Produce less heat, conserve power and increase battery life
Acts as the SODIMM for laptops
7
Why are SODIMMs well suited for laptops?
They have a small form factor
They connect to external ports
They do not produce heat
They are interchangeable with desktops
8
A SATA Power connector is used to connect to a hard disk drive Or an optical drive
True
False
9
Which password is the strongest?
Password1234
p@ssword2011
5tgb^YHN7ujm*IK<
supermanA43
10
What can be prevented with a properly and carefully documented chain of custody?
copying of copyrighted materials
cyber crime
evidence tampering
identity theft
11
Provides power to a computer and allows it to be Safely shut down in the event of a power loss
standby power supply
power inverter
ATX Power supply
uninterruptible power supply (UPS)
12
Precautions taken to avoid injury when lifting heavy printers and equipment?
Avoid bending your knees when lifting the printer
Lift the equipment using the strength in your legs and knees
Bend your back to pick the printer up
Avoid lifting the printer close to your body
13
What could cause a mobile device to operate slowly
An app is not compatible with the device
The mobile device needs to be recalibrated
A power-intensive app is running at the background
operating system error
14
Antistatic wrist straps are commonly worn when?
when opening a computer case
When replacing the power supply unit
upgrading RAM or replacing a hard drive
15
Identifies a user based on a unique physical feature such as a fingerprint or voice?
Biometric Device
Secure CAC reader
Digitizer
Scanner
16
Allows a mobile device to establish wireless communication by touching the devices together?
WAN
Lightning connector
NFC
Bluetooth
17
What is a characteristic of laptop motherboards
Laptop motherboards are proprietary
Compatible with desktops
Laptop motherboards use standard form factors
18
What are two methods to connect to a printer wirelessly?
Satellite
Microwave communications
IEEE 802.11 standards and Bluetooth
Wimax
19
Fuser assembly, pickup rollers and transfer rollers can be found in what?
laser printer maintenance kit
Service Level Agreement (SLA)
Maintenance repair Kit (MitM)
Software Development Kit (SDK)
20
Which 2 location data sources can locator apps use to determine the position of a mobile device
the sandbox
an app source
cellular towers and WiFi hotspots
remote lock
21
If pings are successful to an IP address but not to a host name, then the problem may be?
the FTP server cannot be accessed
the HTTP server cannot be accessed
The DNS server cannot be accessed
the DHCP server cannot be accessed
22
Built-in devices such as wireless and Bluetooth devices, can be enabled or disabled in BIOS
False
True
23
Windows 7 computer displays an "Invalid Boot Disk" error message. How can this be fixed?
Run chkdsk /F /R to fix the hard drive file
Use the System Recovery Option to select an active partition
Replace the hard drive on the computer
Scan for and remove any virus found
24
Name two types of impact printers
Thermal printer and Xerox
Laser printer and Daiseywill printer
Daisywheel printer and Dot matrix printer
Piezoelectric printer and Ink jet printer
25
A technology that can be used to connect to a corporate network at a low cost?
ISDN
Satellite
Cellular
Microwave
26
Which type of print server provides the most functions and capabilities?
a dedicated PC print server
a print server that is implemented in software
a computer-shared print server
a hardware print server
27
Enables app access to the root directory; and the device nolonger maintains sandboxing features
Mobile Device Applying (MDA)
Jailbreaking and Rooting
GPU
PaaS
28
What is a best practice to use to secure and protect software and data on a mobile device?
Ensure the OS software and apps are updated and backup data
enable features that are disabled by a cellular carrier
Use airplane mode when flying
Unpinning the app from the home screen
29
What corrective action would a technician take in response to a print spooler error?
clean the printer
restart the print spooler
reboot the printer
update the printer driver
30
Software that converts a document into the format that a printer can understand is:
Operating System
Printer Toner Software
Printer Driver
Transfer roller software application
31
Msconfig is a system utility that performs diagnostic procedures on the Windows startup files
True
False
32
Which factor affects the speed of an inkjet printer?
the cost of the inkjet cartridges
the desired quality of the image
the quality of the paper
the size of printer power supply
33
A problem with the CPU Fan, the CPU or overheating can cause the computer to freeze
True
False
34
What is a purpose of the boot manager program?
Manages the way the bios boots the antivirus software
automates the POST and checks the disk for bad sectors
Allows the user to select the OS to use to boot the device
checks the validity of hardware and software on the device
35
What should be done if a level one technician cannot provide assistance or fix a callers issue?
Inform the customer of the need to call back later
Place the caller on hold with no explanation
Ask the customer further questions to diagnose the problem
Document the problem in a ticket; escalate to level 2 tech
36
What should be done before opening removable media?
Destroy the USB drive
Set the antivirus software to scan removable media
Repair, delete, or quarantine the infected files
Activate Windows Firewall
37
Which laptop component makes use of throttling to reduce power consumption and heat?
optical drive
CPU
motherboard
Chipset
38
Dot matrix printers are impact printers and can use continuous feed or carbon-copy paper.
True
False
39
Input Devices found on laptops
camera, touchpad, fingerprint reader, trackball
LCD monitors, OLED monitors, Plasma monitors
external monitor, power supply, speakers
40
What would cause an inkjet printer to fail to print any pages?
The ink cartridge is empty
The printer software is set to toner save
The printer ribbon is worn out
The printer is loaded with the wrong paper type
41
What is the correct way to conduct a telephone call to troubleshoot a computer problem?
Explain the 6 troubleshooting steps
Maintain professional behavior; gather information
Transfer the call immediately
Place the customer on hold with no explanation
42
What is a characteristic of thermal inkjet nozzles?
The heat creates a bubble of steam in the chamber
The vibration of the crystal controls the flow of ink
A charge is applied to the printhead
Heat is applied to the ink reservoir of each nozzle
43
Where do you enable virtualization settings for a computer that will be using virtualization?
CPU
Windows Compatibility Mode
In the expansion slot
BIOS
44
How are applications displayed on a Windows phone screen?
Phone interface uses tiles to represent apps
As Images
Icons are used to represent the different apps on the phone
Tile sizes depend on the size of the app, make and model
45
What corrective action should be taken if a printer is printing faded images?
clean the printer
replace the toner cartridge
secure loose printer cables
update the print driver
46
Allows a mobile device to share an Internet connection with other devices via tethering?
near field communication
Wi-Fi
infrared
Bluetooth
47
Which two characteristics describe a worm?
self-replicating; travel to new PC's without user's knowing
same as DDOS
hides in a dormant state until needed by an attacker
executes when software is run on a computer
48
What are ways to prevent a stolen device from being tracked?
Enable/use the geocaching feature on phone
Turn off the phone and GPS, disable/remove apps that use GPS
Turn off Airplane mode, enable location services
49
BitLocker is a Windows feature that can be used to encrypt the ENTIRE hard drive volume
False
True
50
What are two reasons that a workstation would begin to lock up frequently?
issues with the uninstallation of an application; Chipset
indexing service running too long
Incorrect display setting; incorrect BIOS password
failing RAM; an overheating CPU
51
When troubleshooting a computer problem without video, a POST Card can used
False
True
52
What is Wi-Fi calling?
a method for sharing data between two mobile devices
Making mobile phone calls over a wireless data network
a method used to push apps to smartphones
a government emergency alert service for smartphones
53
What is the most common problem when flashing lines are appearing on a laptop screen
The display settings have been changed
The LCD cutoff switch is damaged
Power to the pixels has been removed
GPU is not cooling correctly; display not connected properly
54
True or False: Closed-ended questions can be used to narrow the focus of the problem
True
False
55
What does the MAC OS X Disk Utility do?
Restores the computer system and processes the RAM
Back up disks to image files and recover disk images
Replaces the BIOS
Helps POST to perform its operations
56
True or False: Open-ended questions allow the customer to elaborate on the issue
False
True
57
Which laptop components should be cleaned on a monthly basis as part of a maintenance routine?
RAM
exterior case and keyboard
Internal Microphone
Ethernet cable
58
Which situation would require that a support desk call be given the highest priority?
A user is requesting a RAM memory upgrade.
A couple of computers have operating system errors
Two users are requesting an application enhancement.
The company cannot operate because of a system failure
59
Which two statements are true of a laptop CPU when compared to a desktop CPU?
Use smaller cooling devices; designed to produce less heat
Laptop CPUs operate at higher clock speeds
Laptop CPUs consume more power
Laptop CPUs are interchangeable with desktop CPUs
60
What is needed for remote lock and remote wipe features to function?
The GPS locator must be enabled
The passcode must be disabled
Sandboxing must be enabled
The device must be powered on and connected to a network
61
What will allow someone to use a cell phone for entertainment without connecting to any network
a hotspot
4G
Airplane mode
WiMax
62
What can cause a printer to print vertical lines or streaks on a document?
The printer has an incorrect IP address
The printer does not have enough memory
The printer drum is damaged
The printer toner is low and the ball is broken
63
The correct path for mapping the network drive?
//servername/sharename
\servername\\\sharename
/sharename/servername
\\servername\sharename
64
What corrective action should be taken on a printer that prints unknown characters?
Change out the RAM
Increase the memory
Replace the drum wiper
Reinstall the driver
65
What is a good source for safely downloading Android apps?
freeware sites
iTunes
Google Play
the Apple App Store
66
What should be done after a CPU is latched in and screwed down to a laptop motherboard?
The locked down CPU should be protected with thermal paste
The heat sink should be attached to the CPU
The cooling fan should be fastened to the motherboard
The power cable should be attached
67
Name a security precaution that will help protect a workplace against social engineering
performing daily data backups
Updating antivirus software
registering and escorting all visitors to the premises
68
User authentication information, application license protection & digital certificate storage:
support for Windows Firewall user authentication information
security features provided by the TPM module
hashed encryption of the hard drive volume
part of the windows backup
69
Select a function of a print server?
store backups of documents sent to the printer
ensure the connected computers have printer drivers
store print jobs in a queue until the printer is ready
provide uninterrupted power to the printer
70
What must be done for users on a Win 7 OS home network to obtain drivers for a shared printer?
Locate and install Windows Vista drivers
The person must use the Additional Drivers button to install
The user must not download and install the proper driver
Nothing. Windows automatically provides the driver
71
In laser printing, name the process of applying toner to the latent image on the drum?
fusing
transferring
charging
developing
72
A swelling battery can be physically hazardous, therefore it should be replaced with a new one
True
False
73
Physical security precaution that a business can take to protect its computers and systems?
Implement biometric authentication
Perform daily data backups.
Replace software firewalls
antivirus software is up to date
74
What is the result of doing a factory reset on a mobile device?
All user data and settings will be deleted
The OS will be deleted and all user data is transferred
The operating system will be updated
A complete backup of the device is done
75
What are two cables that are used to connect a computer to a printer?
serial and firewire
HDMI
eSATA
PS/2
76
A computer repeatedly locks without any error message. What may be the cause of the problem?
The CPU needs to be upgraded
The computer has a virus; An update has corrupted the O.S.
The index service is not running
The UAC has been turned off
77
This attack involves the misdirection of a user from a legitimate web site to a fake web site
DDoS
DNS poisoning
SYN flooding
spoofing
78
True or False: Always consult the service manual before attempting repairs on a device.
True
False
79
What are two purposes of the passcode lock feature on mobile devices?
to erase all personal data from the device
prevent theft of private info and unauthorized use of device
to return the device to the default factory state
to restore and re-synchronize the device
80
What is a benefit of the WEA system?
It allows a user to search for resources online
It can save lives by sending emergency text messages
It is a method of securing a mobile device
It can simplify commerce by allowing payments to be made

Duplicate of Chp 9-14 Review Flashcards | StudBud