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Duplicate of pivot point 101.1-101.6 professional development Flashcards | StudBud
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Duplicate of pivot point 101.1-101.6 professional development
Duplicate of pivot point 101.1-101.6 professional development
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1
Changing the pitch of your voice while speaking is called:
force
inflection
enunciation
rate
2
Use of a prompting comment such as "go on" is an example of a listening strategy called:
question
paraphrase
respond
repeat
3
An overly wide jaw can be visually narrowed by applying:
darker contour to inner jaw
lighter contour to inner jaw
darker contour to outer jaw
lighter contour to outer jaw
4
The shoes that are recommended to be worn to practice good posture when standing are:
shoes with pointed toes
low, broad-heeled shoes
shoes without arch support
high-heeled shoes
5
Practicing good manners in the workplace is referred to as:
flexing
professional etiquette
conflict resolution
reflective listening
6
Prevent neck and back strain by twisting your body to reach client and/or supplies
False
True
7
When performing chemical services, a salon professional should always wear:
makeup
protective gloves
comfortable shoes
head bands
8
Positive self-esteem in action can be described as:
forming short-term friendships
avoiding eye contact
having negative beliefs about family/society
telling the truth and keeping commitments
9
All of the following statements describe methods to build self-respect EXCEPT:
feeling down about yourself and others
seeking out other positive people
resisting negative influences
accepting and embracing change
10
An individual's system of maintaining cleanliness and health is known as:
public hygiene
personal hygiene
nutrition
public sanitation
11
All of the following guidelines reflect the basics of makeup application EXCEPT:
makeup should always be obvious and dramatic
foundation should match skin tone
contouring with dark colors narrows
contouring with light colors broadens
12
Ann, a loyal client, has just arrived late for her appointment. How should a salon professional handle this?
explain what services you have time to complete
leave out steps to save time
discuss issue at front desk in front of others
ignore talking about the situation
13
Which of the following responsibilities is NOT found in a professional code of ethics?
being loyal to employer and co-workers
failure to fulfill obligations
showing respect for the feelings and rights of others
being fair and courteous to your co-workers
14
When applying makeup, foundation should match your:
clothing
eye color
skin tone
blush color
15
The science that looks at how you work; the body movements, positions, tools you use and the effect of those on you is:
personal hygiene
ergonomics
public hygiene
economics
16
Courtesy is a polite behavior that shows respect for other people
True
False
17
When sitting in a chair, it is important to:
sit forward in the chair
keep knees apart
sit well back in the chair
keep feet apart
18
Regular bathing with soap and using deodorant are examples of:
general hygiene
public hygiene
personal hygiene
oral hygiene
19
Paraphrasing to summarize the meaning of what has been communicated is known as:
reflective listening
one-way communication
using tact
using overtones
20
How should a salon professional respond to a client insisting on a certain hair color that is not flattering?
by displaying a negative attitude
by using overtones
sharing her unflattering request with other clients
by tactfully suggesting otherwise
21
An effective way to build trust is to:
be closed to the ideas of others
tell half-truths
seek personal gain above shared gain
communicate in open, honest ways
22
Leaning forward during a conversation might communicate "I'm not interested in what you are saying"
False
True
23
Keeping muscles toned, organs working properly and equipping the body to better cope w/ stress are related to:
exercise
ergonomics
human relations
hygiene
24
Almost all foods contain mixtures of energy nutrients, which are all of the following EXCEPT:
keratin
fats
carbs
proteins
25
Fatigue can be prevented through:
bad health
poor hygiene
rest and relaxation
lack of sleep
26
The schedule concern of a client arriving early can be addressed by:
welcoming client with a cool dismissiveness
telling the client how long before the service will begin
avoiding offering reading material
letting client get their own beverage
27
Meeting life's new challenges can be assisted by:
choosing insincerity and shoddiness in work
focusing attention on goals
focusing on fears versus opportunities
acting before thinking
28
All of the following topics are considered to be controversial for discussion with the client EXCEPT:
personal problems
religion
politics
hair care products
29
Maintaining healthy teeth and keeping the breath fresh is called:
public intoxication
public hygiene
halitosis
oral hygiene
30
The tempo used during a verbal exchange is called the:
force
grammar
rate
pitch
31
Neck or back strain can occur if you:
use a footstool to reach
stand for a long time in heels
work with your back straight
properly adjust the chair height
32
Which type of shoes should be worn to reduce fatigue caused by standing for long periods of time?
high-heels
low, broad-heeled shoes
pointed toed shoes
shoes without arch support
33
Term used to describe the science of healthful living is:
hygiene
ergonomics
nutrition
exercise
34
Which type of makeup application will make an overly wide jaw area visually appear more narrow?
lighter contour to cheekbones
lighter contour to outer jaw
darker contour to outer jaw
darker contour to inner jaw
35
The term that defines the art and science of beauty care is:
onychology
personal hygiene
cosmetology
ethical conduct
36
The tone or inflection of your voice, level and rate of speech all play a role in:
verbal communication
nonverbal communication
body language
listening
37
Healthy, glowing skin is equally dependent on all of the following factors EXCEPT:
rest
lack of sleep
good nutrition
exercise
38
Integrity in simple terms could be described as:
doing the right thing
inconsistency of character
deciding to act ethically only when it suits you
possessing a genius level of intellect
39
Bursitis is an inflammation of the fluid sac that lies between a tendon and skin or bone
True
False
40
Halitosis is smelly feet
False
True
41
A routine behavior that is repeated regularly and tends to occur unconsciously defines:
personality
courtesy
habits
attitude
42
Which of the following actions will help prevent shoulder problems?
reaching across a table to manicure
adjusting the height of the chair when you work on a client
holding heavy clippers
reaching for supplies on a high shelf
43
An example statement of self-respect is:
"I demonstrate my respect for others and they respect me in return"
"I believe in myself and my abilities"
"I like myself and I have integrity"
"I appreciate the personal qualities of others"
44
When applying makeup, contouring with light colors will have what effect on the face?
narrowing
minimizing
broadening
moisturizing
45
Which of the following terms describes a pledge to a course of action?
integrity
trust
commitment
insincerity
46
Persevering through difficult times is an example of:
respect
integrity
etiquette
commitment
47
eye contact, smiling and posture are all examples of:
nonverbal communication
inflection
verbal communication
personality
48
Which of the following actions would diminish trust within a work environment?
respect
sincerity
gossip
consistency
49
The energy contained in food is measured in:
degrees
fat
protein
calories
50
All of the following descriptions identify ways to build trust at work EXCEPT:
communicate in open honest ways
do the right thing regardless of personal risk
seek personal gain above shared gain
show respect for the ideas and beliefs of others