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213 Ch 10 Wk 2 quiz study Flashcards | StudBud
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213 Ch 10 Wk 2 quiz study
213 Ch 10 Wk 2 quiz study
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1
Which of the following is a correct example of a part of the inside address of a business letter?
233 W. Newhouse St.
Plainview, New Jersey
Plainview, N.J.
Ms. Paula Jordan
2
Which of the following is
not
considered a heading component of an interoffice memorandum?
Date
From
Subject
Agenda
3
Which type of mail delivery is used for sending an item that is valuable because it provides security for the item?
Express Mail
Priority Mail
Certified mail
Registered mail
4
Formatting errors include which of the following?
Typing monetary figures
Word divisions
Spelling and punctuation
Indenting, line length, or line spacing
5
The letter writer's initials followed by a colon or slash and the typist's initials constitute the __________.
identification line
closing
signature block
subject line
6
The former name for Parcel Post was __________.
fourth-class mail
third-class mail
Express Mail
first-class mail
7
Letterhead paper is usually either sulfite bond or __________, which is more expensive than other types of paper.
wool woven
blended bond
cotton fiber bond
bamboo bond
8
First-class mail must weigh __________ or less.
11 ounces
20 pounds
10 pounds
1 pound
9
Underlining key points and writing reminders or suggested actions in the margin when reading incoming mail is called __.
opening
annotating
distributing
recording
10
Two professional organizations that have established policies relating to e-mail are Health E-mail and __________.
the American Medical Association
The Joint Commission
the American Medical Informatics Association
the American Association of Medical Assistants
11
Another name for clasp envelopes is __________.
tan kraft envelopes
correspondence envelopes
padded envelopes
postage-paid envelopes
12
"How do you like your copy machine and service? Please let me know ASAP." What is wrong with this message?
The grammar is wrong.
It gives too much information.
It is not factually accurate.
It does not sound professional.
13
The complimentary closing is __________.
placed one line below the last line of the body
positioned at the writer's discretion
placed one line below the attention line
placed two lines below the last line of the body
14
The subject line is used to __________.
bring the subject of the letter to the reader's attention
address the person to whom the letter is being written
contain the writer's name and business
include the names of other people who will receive copies of the letter
15
What types of services does the USPS offer to most foreign countries?
Airmail
Priority Mail
Parcel Post
Express Mail
16
In general writing, use numerals when the number is __________ or greater.
9
5
2
11
17
Which of the following is good practice for managing e-mail?
Open unidentifiable e-mails to see who sent them.
Keep all messages indefinitely.
Delete all e-mail responses that contain PHI.
Check your office e-mail regularly and empty any unwanted messages.
18
When writing an effective letter, a general tip is to __________.
know the type of person being written to
establish the purpose as the letter is being written
include many details to get a message across
use the active voice to soften the impact of negative news
19
A basic rule for using a plural in medical terms is that with terms ending in __________.
um, is to add an a
a, is to keep the a and add e
is, is to keep the is and add es
us, is to add an i
20
United Parcel Service (UPS) delivers __________.
letters and packages by ship to foreign countries
packages and provides overnight letter express service
all mail within the local area the same day
only to post office boxes and drop-off locations
