Lesson 3

When bringing issues ir problems to your supervisor or manager, it is important to _______.

The best way to understand others is to begin with a firm understand of ______.

A prodactive method for moving toward a successful carerr is to approach your employee evaluation sessions with a ______

What is the very first thing you should do when meeting a new client?

A release document is considered a legal document.

Which is the best form of constructive criticism?

You should be attentive with all clients because all clients are diiferent.

Listening to a client and then repeating, in your own words, what you think the client is telling you is know as ______

How much time should you schedule for a consultation with a first-time client?

Why shoud client consultations be performed with as much privacy as possbile?

What is a good description of a client who should be scheduled at the end of the day?

Why is customer service important in beauty and wellness professions?

What is true of listening?

the most important communication you will have with your clients is a(n) ______.

If a client is dissatisfied with a service, what is one of the first steps you should take?

What tool should you use to put your clients at ease about your techincal abilities?

Body language is __________.

When is a appropriate to argue with clients?

_______ is effectively the basis of all long-lasting reltionships with clients and coworkers.

____ clients can cause set backs in the shops flow & cause setbacks in the appointment calendar for the rest of the day.

When you help the client select a stlye that is reflective of their body shape and entire lifestyle, it is _____ concept

In dealing with conflicts that may occur between your coworkers, it is important to _________.

A(n) _______ is also known as a client questionnaire.

The "review" step is the most critical of the consultation porcess because ____________

As you interact and communicate with fellow coworkers, remember to treat everyone with __________.