Duplicate of HTMP Review

Knowing where all hotel keys are located at all times and knowing who has each key.

given the responsibility to manage and the authority to make decisions within boundaries

Financial statement that summarizes the revenues, costs, and expenses incurred by a business

Hotels, resorts, motels, hostels, vacation ownership, bed & breakfast properties, recreational

Features celebrity chefs, enticing menus, unique locations, and fabulous guest service.

A tool for observing an employee while working, usually in the form of a task checklist.

Assures safe and healthful working conditions for working personnel

Quickly reach large number of potential guests.

Attracts visitors & conventions to a specific destination often a convention & visitors bureau

front desk, valet, room attendant, concierge, doorman

Goal: to ensure employers provide workers with an environment free from dangers to their safety

generate income for the hotel through the sale of services or products

All-inclusive vacation voyage to different places unpack, relax and enjoy multiple destinations

Areas of hotel where employees have contact with guests

managers, production staff and service staff

Proper way to handle one's self in the workplace

Security staff prepared to handle a variety of sensitive and potentially dangerous situations

Helps support areas that produce revenue (these areas COST money for the hotel to operate)

Occurs as-needed, keep everything in good working order

Plans that bring buyer to product

Product, Place, Price, Promotion

Desirable qualities common sense, the ability to deal with people, positive, flexible attitude

;# rooms occupied/# rooms available X 100 = OP

AP, MAP, EP All-Inclusive

Opens all guestrooms even when they are in the double-lock mode

1. Safety & Security2. Legal & Regulatory Compliance3. Service4. Cost Control

A list used to provide the employee with specific performance expectations for each major duty.

Require prepayment, credit/debit card on file, advance deposit, and/or voucher

Work as a group focused on a common goal; to increase business's bottom line.

Getting message across w/out using words, such as gesture, facial, expressions, and voice tones

Used to measure guest satisfaction

(Gain for Investment-Cost of Investment)/ Cost of Investment

Keep public spaces clean, fresh, and attractive.

paid, public, persuasive message promoting guest use of service

Pre-Arrival, Arrival, Occupancy, Departure

Surround guest with physicians, instructors, nutritionists, massage therapists and spa products

Areas of hotel or restaurant where personnel have little or no direct guest contact,

A food safety program focusing on the prevention of food-borne illness

Product Daily Consumption X Reorder Lead Time (in days) = Safety Stock Level

# of purchase units used betwen the time an order is placed& the time the order is received.

handling situations that pose a risk to property power outages, guest or employee death.

Data that describes a group of people ie(age, marital status, family size, ethnicity, religion)

the nightly process that checks, corrects and balances all accounts for registered hotel guest

Location, also known as "checkout", where a transaction occurs.