Midterm Exam Practice Test

A fully digital firm produces only digital goods or services.

TCO refers to the original cost of purchased technology: both hardware and software

What’s a sure sign you need a CRM ?

A TPS performs and records the daily routine transactions necessary to conduct business

Software that manages the resources of the computer is called

Converting raw data into a more meaningful form is called

The value chain model

The three activities in an information system are

are created by combining and customizing components from different online software applications

In a table for customers, the information about a single customer would reside in a single

ESS are specifically designed to serve which level of the organization?

A firm that invests in efficient business processes is making an invest in complementary assets

Which model can help firms determine the actual cost of specific technology implementations?

What does a CRM do?

IT infrastructure consists of physical computing devices required to operate the enterprise

A grouping of characters into a word, a group of words, or a complete number is called a record

Which is the primary reason for implementing a new information system in a firm?

A Database Management System reduces data redundancy and inconsistency by

How can Artificial Intelligence create more selling opportunities?

Which of the following is one of the support activities in a firm's value chain?

SaaS refers to

Which model describes the external forces that affect an organization's strategy?

CRM stands for

A field identified in a table as holding the unique identifier of the table's records is called

A set of computing resources so that they can all be remotely accessed is called

In a database, groupings of data must be streamlined to eliminate many-to-many relationships

Streamlining data to minimize redundancy and many-to-many relationships is called

Which type of system would you use to monitor a production schedule?

What’s one problem a CRM solves?

Which of the following industries has a low barrier to entry?

A manufacturer of deep-sea oil rigs may be least concerned about this marketplace force

CRM uses integrated applications to address all aspects of the customer relationship, including

Investing in IS to comply with government legislation aims to achieve which business objective?

Every record in a file should contain at least one key field

What is the most important function of an enterprise application?

A hotel reservation system is a typical example of a management information system

Firms that invest more in information technology make more profit than firms that invest less

Which type of system would you use to determine what trends in your supplier's industry?

Which of the following is not one of the competitive forces?