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Week 1-2 questions Flashcards | StudBud
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Week 1-2 questions
Week 1-2 questions
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Questions
18
Answers
1
Where can a customer NOT go to, to return their ATT equipment
ups
ATT retail store
fed ex
2
If a customer bought a Iphone 6s 32gb on September 15, 2019, how much of a one time bill credit will they receive?
$100
$150
$75
$300
3
How long can a customer be on a Reduced Rate Suspend?
3 months
6 months
2 months
4 months
4
What does " WMT" stand for?
Where's My Tech
Wassup Mike Tyson
Widgets Magnets and Tech
Whats My time
5
How much is a non-return fee for Direct TV
$135
$45
$120
$150
6
If a customer returns an opened mobile device to ATT within the BRE period how much would the restocking fee be?
Up to $30
Up to $55
Up to $75
Up to $40
7
How much is the coverage for the DTV Protection Plan Premier + Accidental Damage from Handling?
15.99
25.98
25.00
20.00
8
How much would a customer pay for internet 1000 for 1-12 months with a bundled promo?
$80 + $10 equip fee
$50 + $10 equip fee
$60 + $10 equip fee
$100 + $10 equip fee
9
How much is the fee for a number change request?
$36
$60
$15
$12.99
10
Which service is the NFL Sunday Ticket available on?
DTV
UVERSE
11
If a customer is going to Afghanistan which international roaming package would they need to keep from roaming?
Roaming Package
International Day Pass
ATT Passport
Country Roaming Pack
12
If customer is requesting a pole mount for their DTV satellite, what number do they call?
211
#60*
811
800-200-8000
13
How long does it take for a Customer to receive a Return Label through the mail?
10-15 days
1-2 days
5-7 days
3-5 days
14
What tool is used to verify a authorized user for DTV?
Authorized Accounts
Authorized User Tool
Authentication Tool
DTV Authorized User Lookup
15
What tool do you use to process a return label for a customer?
Smart Label
Return Tool
Label Return Tool
Label Maker
16
The Uverse "U450" package is comparable with which DTV package?
Xtra
Choice
Premier
Ultimate
17
How much is a regional Sports Fee?
5.00-7.00
3.00-5.00
2.25-5.00
3.00- 8.49
18
How much is a Reduced Rate Suspend for one line?
$20
$15
$12
$10
