Chapter 8: Communicating on the Job

Question 1

Formal communication is sometimes known as the chain of command.

Accepted Answer

True

Question 2

An e-mail from your coworker about the project you are working on is an example of ____ communication

Accepted Answer

lateral

Question 3

A memo is more appropriate than an e-mail when the material it contains is very detailed.

Accepted Answer

True

Question 4

Difficulty communicating with your new coworker because English is not his first language is ___ communication barrier.

Accepted Answer

cultural

Question 5

When answering the telephone at work, you should allow it to ring several times before answering.

Accepted Answer

False

Question 6

Which of the following statements regarding business letters is not correct?

Accepted Answer

White space reduces readability.

Question 7

Company-specific terminology hinders communication among employees.

Accepted Answer

False

Question 8

Psychological noise is uncommon.

Accepted Answer

False

Question 9

Sincerely, is an example of which part of a business letter?

Accepted Answer

Complimentary close

Question 10

Which of the following is not an example of a good listener?

Accepted Answer

Sarah does not agree with John, and begins to mentally prepare her response

Question 11

Which of the following is not an example of a good reading skill?

Accepted Answer

Michelle read the report given to her, but didn’t know why she was given it

Question 12

If you receive a business communication that contains a table of contents, you have received a(n) ____.

Accepted Answer

formal business report

Question 13

In a modified block style letter, the date, complimentary close, and signature are placed to the right of the letter.

Accepted Answer

True

Question 14

To, From, Date, and Subject are standard headings in a ____.

Accepted Answer

memo

Question 15

In the communication process, a memo sent to another is the ____.

Accepted Answer

channel

Question 16

It is important when giving a speech to know your subject matter.

Accepted Answer

True

Question 17

When taking phone calls at work, which of the following should you not do?

Accepted Answer

Drink water while speaking to keep your throat from drying.

Question 18

The three directions in which formal communication can flow are upward, downward, and circularly.

Accepted Answer

False

Question 19

Which of the following illustrates a poor speaking skill?

Accepted Answer

Brandon read his speech from his cue cards, without looking at his audience

Question 20

A letter to customers announcing you are discontinuing a line of clothing is a ____ letter.

Accepted Answer

bad-news

Question 21

Business reports should reflect your personal feelings about the subject.

Accepted Answer

False

Question 22

What punctuation should follow the salutation in a business letter?

Accepted Answer

colon

Question 23

Emotional barriers in the workplace reduce mistrust and suspicion.

Accepted Answer

False

Question 24

One way to improve your comprehension is by improving your vocabulary.

Accepted Answer

True

Question 25

The use of Standard English on the job will make you appear better educated.

Accepted Answer

True

Question 26

The US Postal Service recommends that the address on an envelope be in all capital letters with no punctuation.

Accepted Answer

True

Chapter 8: Communicating on the Job

Questions 26

Chapter 8: Communicating on the Job

Questions 26