unit 2: Communication and customer relations Flashcards

1

When your manager explains company policies to you, his purpose is to:

2

Rolling your eyes would be considered what type of communication?

3

Which of the BEST way to answer a telephone at a business location?

4

Which of the following is a way to help generate ideas when writing?

5

which of the following terms refers to the physical image you present to others?

6

Which of the following is a way to reinforce customer service through written communication?

7

Someone who enjoys constructing display, generate new ideas, is using what personality trait?

8

An administrative assistant is careful to check all business writings for grammar and spelling

9

What can employees do to help provide good service to customers?

10

A company that intentionally directs its activities towards satisfying consumers is considered:

unit 2: Communication and customer relations