HTMP Year 1

The functional areas of a hotel in which employees have extensive guest contact

What is one economic benefit of green practices for hospitality?

What does the acronym POS stand for?

What does "PMS" stand for

What is the formula for calculating food costs?

The modern winter Olympics created a market for what type of resort?

The three types of communication

What does the acronym DMO stand for?

What is the benefit of a career in hospitality?

Taking immediate shelter until you are told by the authorities it is safe to leave is known as:

What is the term which represents the highest possible rate a guest may be charged for a room?

The skills of helping people and taking care of their needs is?

What does the term branding means in hospitality?

Which of the following is not a Performance Standard?

The key determining factor in the type of food and beverage option a hotel will operate.

What should an employee be able to consistently provide to guests?

The financial goal of any hotel is to:

Type of cruise cruise ship which is capable of carrying 850-3,000 passengers.

What is the definition of Guest Service?

What stage of the guest cycle deals with collecting payment for service received?

Why is the term "guest" used by the hospitality industry?

All of the following are methods for determining when maintenance is required EXCEPT:

Early resorts were built as:

The executive housekeeper is responsible for establishing housekeeping standards in two areas

Hotel equipment, machinery, or computer systems are considered

Typically, cruise prices include