103.1-103.3

Of the items listed, which on is NOT considered a benefit?

A goal strategy that states exactly what you want to accomplish is referred to as being:

Pareto's principle is called the:

Identifying types of treatment & competitive pricing that attract clients is a clientele attractions method known as:

A realistic goal is one that:

If you don't waste time or salon/spa resources, you are demonstrating your work ethic has quality of:

All of the following actions describe how to create a plan to achieve your goals EXCEPT:

Which of the following statements describes a behavioral interview question?

Which of the following descriptions identifies the meaning of clientele?

Employment benefits, such as holiday pay, are considered part of an employees regular salary or wages.

A category title for tracking and overseeing clientele-building strategies is CRM, which stands for:

What approximate percentage of all clients that visit the salon/spa are lost annually?

All of the following statements identify the benefits of sharing knowledge EXEPT:

Which of the following guidelines represents something you should NOT do for a job interview?

Which of these descriptions is NOT a guideline to be used when creating a resume?

Mary doesn't always wait to be told what to do. She has a work ethic known as:

What is considered to be the number one reason why clients move on to another salon/spa?

Selling additional services to clients beyond what they originally scheduled for a visit is called

According to industry experts, how often does the average loyal client visit a salon/spa?

If a client visits a salon/spa 9 times and spends $70 each time, what is the total revenue generated from this client?

Leslie wants to identify a short-term goal. Which time periods should she consider for completing that goal?

Comparing the salon/spa versus the esthetician, which of the following responsibilities is assigned to the esthetician?

Which of the following concepts involves convincing new clients to return and hopefully become lifelong client's?

All of the following descriptions apply to an independent salon/spa EXCEPT:

Four main areas to consider for employment in the esthetics industry are service, management, sales, and education.

Upselling is a way to increase an average ticket without raising prices

The average amount spent on services and retail by a salon/spa client during one visit is known as a(n):

Paid holidays, bonuses and insurance are all examples of:

All of the following guidelines can help you plan your career path EXCEPT:

Options to increase revenue without raising prices includes all of the following EXCEPT:

Industry statistics indicate that satisfied clients will usually refer how many new clients?

Client retention strategy which clients reserve a future appointment before leaving during their current visit is called

Which of the following statements describes a value add-on package?

Confirming location of an interview appointment, parking availability and approximate travel time needed will help yoube

Which of the following descriptions is considered a key to successful client relationships?

Turning a $70 ticket into a $80 ticket is an example of:

What percentage of client retention would be achieved if an esthetician has 8 out of 10 clients return for services?

For estheticians just starting out, the most common and immediate source of referrals is:

"Is this something I can commit to?" is a question that would be asked when determining if a goal is:

Before an interview begins, you might be asked to fill out a:

Who can decide if a goal is realistic?

An effective strategy to encourage repeat business from a client is to:

Relevant client attributes and characteristics combined with the financial value of a client are referred to as the:

Client is unhappy with the service, the client might tell as many as how many people about his or her dissatisfaction?

Passion as a work principle can be described as:

The type of salon/spa that uses a set business plan provided by a parent company is referred to as:

Shelly had a client who was pleased with her services. Her client recommended Shelly to a friend. This is known as a(n)

Networking providing all of the following benefits EXCEPT:

Measurable goals will help you get organized and:

Jane noticed in her appointment book all available appointments were completely scheduled for Thursday. This is called

I will get a job within the next 60 day is an example of what type of goals?

Setting what type of S.M.A.R.T goal will help you avoid procrastination?

Document introduces you to the salon/spa & offers a brief summary of why you would like to be employed at the salon/spa?

Composite of market statistics used to identify the general characteristics of individuals w/in that market is called

Details of a short term goal might include all of the following example EXCEPT:

Which client type requires accurate information regarding ingredients and product application?

If problems arise with co-workers, always take it to your manager immediately

A goal you know you can complete beacause someone did it before is considered:

Which of the following statements describes what you should do if you are asked a question that seems discrimintory?

Which of the following situations would represent a good time to ask a client for referrals?

A collection of your creative work and documents to show potential clients or employers is known as a(n):

Which of the following descriptions is NOT a best practice strategy for building a clientele?

All of the following examples represent the team approach EXCEPT:

Process that gives access to people&resources w/ in the industry can provide w/ opportunities for career advancements

Client expresses a lack of satisfaction with the finished look, all of the following actions are recommended EXCEPT:

Which of the following time periods identifies the consideration for a short term goal?

A goal you believe can be accomplished represents which of the following S.M.A.R.T goals?

Showing up on time and ready to work is the work principle:

Which terms defines a specific target or benchmark of achievement that can be attained within a specific time frame?

The renting of a space, suite or booth by an individual esthetician on a monthly basis is referred to as a(n):

Which of the following time periods identifies the consideration for a long-term goals?

A salon/spa working harmoniously as a group can describe which of the following work ethics?

During a job interview it is very important to:

If an esthetician leaves a salon/spa, his or her clients will frequently:

All of the following categories represent top customer demographics to not EXCEPT:

The tentative client arrives at the salon/spa with which type of budget?

Benchmarks for a goals are usually expressed with:

When handling a client complaint, you can turn a negative experience into a positive one by:

A brief, written account of personal, educational, professional qualifications and experience is known as a:

Tracking your progress is accomplished in which S.M.A.R.T goals?

All of the following descriptions identify ways to help create a long-range goal EXCEPT:

Which of the statements represents a specific goal?