101, 103, 104 Business and Life Skills

The feeling that two people have for one another that feeds each person's need to feel valued is known as:

Which of the following statements describes what you should do if you are asked a question that seems discriminatory?

Who must apply for a state sales tax permit before collecting taxes on products or services sold?

Which of the following will help prevent shoulder problems?

Actions that help reinforce client satisfaction during the Complete service essential include all of the followingEXCEPT

Which of the following guidelines is true for clients who wear glasses?

Identify the environment used for the consultation that will help your client feel comfortable sharing confidential info

An effective strategy to ensure a return visit from a client is to:

The visual appearance or feel of a surface that creates interest within a design is called:

When handling a client complaint you can turn a negative experience into a positive one by:

Preventing shoulder problems can be accomplished by:

A realistic goal is one that:

Which of the following descriptions is true of speaking with clarity?

When applying makeup, foundation should match your:

Which of the following lines are parallel to the horizon?

Resilience is developed by solving problems and:

Adding the client's service total and retail total for one visit will achieve which of the following results?

All of the following topics are considered to be controversial for discussion with the client EXCEPT:

Practicing good manners in the workplace is referred to as :

Use of a prompting comment such as "go on" is an example of a listening strategy called:

When handling a phone call, always:

At what point would you gain agreement to move forward during the Consult service essential?

All of the following are things to keep in mind during the Create service essential EXCEPT:

Ann, a loyal client, has just arrived late for her appointment. How should a salon professional handle this situation?

According to statistics, how often does the average loyal client visit a salon?

Which of the following is NOT a necessary element for ensuring staff synergy?

The term that defines the art and science of beauty care is:

Which type of buyer puts up a struggle and has a strong desire to debate with you?

Meeting life’s new challenges can be assisted by:

All of the following statements describe methods to build self-respect EXCEPT:

Newsletters, birthday cards and thank-you cards are all ways to provide:

Which buyer type wants to save money at all costs and is not as interested in quality of product as price?

Beverages, food, magazines and umbrella stands in the salon are examples of:

A collection of your creative work and documents to show potential clients or employers is called a:

The nearness of another to one's personal space is known as:

A set income given to an employee on a weekly or monthly basis is known as:

When introducing yourself to a client, use poised, calm movements to project confidence and:

The heart face shape is also referred to as which shape?

Examples of topics to avoid when talking with the client include all of the following EXCEPT:

Dependability as a work principle can be described as:

If all of your appointment times have been scheduled with clients for a given day, the term to describe this is a:

Measurable goals will help you get organized and:

Passion as a work principle can be described as:

The five senses that will ensure your client's salon visit is exceptionally memorable are sight, sound, smell, touch and

An operating agmt. in which a biz. functions under a parent corp. in exchange for promotion, advertising and mngmt is:

If you are going to be absent or have vacation time, you would take all of the following steps EXCEPT: