What are the two major categories of "role stress" at work?

role conflict and role ambiguity

The components of Emotional Intelligence are:

self-awareness, self-management, social awareness & relationship management

identify the Physiological changes experienced from stress

Decrease in digestive activity, Low immune system, Increase in breathing, Increase in heart rate

what does 'fight or flight' mean

the way that your body prepares for perceived danger

What are the 4 stages of the Stress Process?

Demand -> Perception -> Response -> Outcome

What is role ambiguity?

confusion one experiences related to the expectations of others

Stress that becomes something we can't handle, Stress that overwhelms us

Sabbatical is________

A leave of absence from company to renew or develop skills

What are the types of Emotional Intelligence?

awareness, emotional management, emotional connection

A reaction of the body or mind to a challenge or threat

Affect the time it takes for your wounds to heal, Increase the risk of cancer, Damage your DNA

An employee working from home using the company network.

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OB Chapter 7 Stress

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Questions 23

Answers

1
Frequent stress might have an impact on
All mentioned
decrease in immune system
breath difficulties
insomnia
2
What are the two major categories of "role stress" at work?
role conflict and role overload
role conflict and role ambiguity
role ambiguity and role overload
role overload and ethical conflict
3
The triggers of stress are referred to as:
Adrenaline
Cortisol
Stressors
Endorphins
4
Which would NOT be an appropriate employee incentive for a worker in China?
A phone card
An iphone
A pair of scissors
a restaurant voucher
5
The components of Emotional Intelligence are:
catastrophes, significant life changes and everyday inconveniences
self-management, management of others, self-awareness and hard work
self-awareness, earning money, being a leader and management
self-awareness, self-management, social awareness & relationship management
6
identify the Physiological changes experienced from stress
Decrease in digestive activity
Low immune system
Increase in breathing
Increase in heart rate
7
what does 'fight or flight' mean
the way that your body prepares for perceived danger
the way that you body reacts to danger
the way your body reacts to shock
the way that your body reacts to stress
8
What are the 4 stages of the Stress Process?
Demand -> Perception -> Response -> Outcome
Stress -> Stress some more -> More stress -> Cry
1. Read the situation 2.Choose Outcome 3. Perform 4. Increase arousal
9
Mood Contagion implies that moods are...
Annoying
Common
Contagious
Stressful
10
What is role ambiguity?
confusion stemming from conflicting expectations within a single role
confusion one experiences related to the expectations of others
confusion from a situation where expectations of two roles conflict
confusion a person has in reconciling job demands and personal values
11
What's bad stress?
Stress that makes us do stuff
Stress that becomes something we can't handle
All stress is bad. Duh!
Stress that overwhelms us
12
Characteristics of a Type B personality?
Works fast
Boring
Not prone to stress
Competitive
13
How do we handle stress?
Reading
Going on walks
All! It's unique to everyone
Meditating
14
The hormone(s) of stress:
adrenaline
all the above
cortisol
no right answer
15
Sabbatical is________
Give opportunities to employee manage
Opportunities for employee develop new skill with benefit
A leave of absence from company to renew or develop skills
16
What does EAP stand for?
Emergency Action Plan
Employee Assistance Program
Edgar Allen Poe
Employee Academic Program
17
Which theory addresses autonomy, competence, and relatedness?
Maslow's Hierarchy of Needs
Reinforcement Theory
Self-Determination Theory
Attribution Theory
18
What are the types of Emotional Intelligence?
self-consciousness, emotional denial, me connect
self-awareness, emotional control, em. disconnect
action, emotional control, emotional intense
awareness, emotional management, emotional connection
19
Which of these is NOT a physiological response to stress:
Release of adrenaline and cortisol
Dry mouth
Improved memory
Increased heart rate
20
Which of these are not a psychological response of stress?
Negative images
Muscle tension
Worry, apprehension
Negative cognitions
21
What is Stress?
Something that is made up in the mind
The body's way of hurting itself
All of the above
A reaction of the body or mind to a challenge or threat
22
Prolonged stress can
Affect the time it takes for your wounds to heal
Decreases your ability to fight off colds.
Increase the risk of cancer
Damage your DNA
23
Telecommuting
An employee working from home using the company network.
Commuting to work a long distance from your home.
Means talking on the phone while commuting to work.

OB Chapter 7 Stress Flashcards | StudBud