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MGMT 447 - Final Exam Review Flashcards | StudBud
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MGMT 447 - Final Exam Review
MGMT 447 - Final Exam Review
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Our final Quiz! review for our final exam of the Spring 2020 semester.
Flashcards
59 cards
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Practice quiz
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Questions
59
Answers
1
The training design process begins with what step?
Output
Needs assessment
Input
Benchmarking
2
Which learning theory motivates individuals to perform or avoid behaviors because of past outcomes of behavior?
Goal theory
Reinforcement theory
Expectancy theory
Needs theories
3
________ knowledge is well-documented, easily articulated, and easily transferred from one person to another.
Transferable
Explicit
Explainable
Tacit
4
The theory of adult learning is also known as __________.
Fidelity
Self-efficacy
Pedagogy
Andragogy
5
A(n) ___________ worker is an employee that contributes to the company through what they know instead of manual labor.
talent
intelligent
intellectual
knowledge
6
______ is a planned company effort to facilitate employee learning of job-related competencies, knowledge, skills, etc.
Presentations
Development
Day-to-day activities
Training
7
_______ is the extent to which employees are rare, specialized, and not highly available in the labor market.
Unpopular
Strategic
Popular
Uniqueness
8
__________ can be used to determine the reason for differences between employees’ current and expected performance.
Gap analysis
Readiness for training
Think-pair-share
Organizational analysis
9
What are the three elements of the Needs Assessment Process?
Organization, person, task
Task, knowledge, person
Learning, development, knowledge
Person, task, training
10
What does the acronym ADDIE stand for?
Arrange, Design, Document, Influence, Evaluation
Analysis, Design, Document, Implementation, Examination
Arrange, Design, Development, Influence, Examination
Analysis, Design, Development, Implementation, Evaluation
11
Which needs assessment method uses data that can easily be summarized?
Focus groups
Survey
Interview
Observation
12
Which of the following best describes training evaluation?
How many people attended the training
Process of collecting outcomes needed to uncover if training is effective
The total amount of people who filled out the reviews after the program
The number of hours spent in the training
13
A learning organization is characterized as __________.
all of the above
a company with an enhanced capacity to learn, adapt, and change
a culture where employees seek, share, and apply new knowledge to improve
using training as part of a larger system to enhance human capital
14
What method of needs assessment is good at uncovering detail and allows you to modify questions as you go?
Observation
Survey
Documentation
Interview
15
Planned effort by a company to facilitate learning of job-related competencies is known as ___________.
Development
Education
Experience
Training
16
Which of the following occurs during post-training?
Encourage learners to apply what they learned to their work
Organization / coordination of the training program
Prepare and motivate energize trainees and attend event
Prepare instruction and physical environment
17
What is a common exercise used in assessment centers?
Simulations
Job experiences
Surveys
Role plays
18
______ may be used to preview the training program with potential trainees, managers, etc. of the training program.
External validity
Formative evaluation
Internal validity
Pilot testing
19
A(n) ________ integrates the company’s goals, policies, and actions.
action strategy
action plan
business plan
business strategy
20
Practice of a trained skill should include which of the following?
Overlearning
All of the above
The appropriate unit of learning
Taking the appropriate amount of time
21
When making the training site instruction conducive to learning one must _________.
Create a learning setting
Know the audience
Both a and b
Neither a nor b
22
Which type of seating can easily communicate with everyone in the room and easily switch from presentation to groups?
Classroom
Horseshoe
Fan-type seating
Conference
23
What is the “70” in the 70-20-10 model?
70% of learning occurs from formal education, classroom style learning
70% of learning occurs from e-learning modules
70% of companiesignore prior training and push for newer training methods
70% of learning occurs from on-the-job experiences
24
Tacit knowledge is ____________.
easy to transfer
Well-documented
None of the above
personal knowledge that is difficult to codify
25
Who should participate in a needs assessment?
All of the above
Employees
Management
Trainers
26
Which of the following is NOT used to characterize Big Data?
Volume
Velocity
Volatility
Variety
27
Which of these may be used for a needs assessment ?
Write-ups
Observation
Coachings
Pay raise
28
Who is a relevant stakeholder?
Employees
Trainers
All of the above
Company leaders
29
_________ is the theory of adult learning.
Andragogy
Fidelity
Higher learning
Pedagogy
30
Which of the following is an example of informal training?
A course
A training class
None of the above
On-the-job training
31
What is human resource management ?
None of the above
The highest executive in a firm
Operations management
The policies, practices, and systems that influence employees
32
What are the four approaches to career management?
Open, Goal Setting, Flexible, Education
Formal Education, Structured, Assessment, Transitory
Flexible, Exploration, Assessment, Training
Structured, Flexible, Open, Transitory
33
The employee controls the breadth, depth, and timing of learning in this type of learning.
Tacit knowledge
Explicit knowledge
Formal learning
Informal learning
34
What is one acceptable way to manage a disruption during training?
Let the issue go for as long as possible
Allow trainees to vent frustrations
Do not manage disruptions
Do not worry about group dynamics
35
Why is pre-training motivation important?
Managers should encourage attendance
All of the above
Communicates to trainees the purpose of the course
Assign pre-work to ensure trainees arrive with a sense of focus
36
What strategy focuses on acquiring vendors and suppliers or buying businesses that allow for expansion into new markets?
Internal Growth Strategy
Disinvestment Strategy
Concentration Strategy
External Growth Strategy
37
Which of the following is an advantage of observation?
Minimizes work interruption
Requires skill in observation
Employee behavior may be affected
May lack detail
38
What motivational theory is made up of five levels of human needs?
Progressive needs tiers
Maslow's hierarchy of needs
Pyramid of fulfillment
None of the above
39
____ are policies, practices, and systems that influence employees' behavior, attitudes and performance.
Formal Training and Development
Human Resource Development
Informal learning
Human Resource Management
40
What is the final step of the strategic training and development process?
Strategic Training and Development Initiatives
Training and Development Activities
Metrics Showing the Value of Training
Business Strategy
41
Which generation is largely no longer in the workforce?
Traditionalists
Gen Z
Baby boomers
Millenials
42
Which strategy focuses on liquidation and divestiture of business?
Internal growth
External growth
Disinvestment
Concentration
43
Which of the following is NOT in the design or development section of the training design process?
Ensure transfer of training
Monitor and evaluate
Create a learning environment
Develop an evaluation plan
44
A __________ analysis is an element of a needs assessment that helps identify employees who need training.
organizational
person
task
job
45
What type of knowledge is personal knowledge that is difficult to codify as it's based on individual experiences?
Knowledge management
Explicit
Tacit
Learning
46
Which of the following is NOT a learning outcome?
Verbal information
Observation
Motor skills
Intellectual skills
47
What is a stakeholder?
Only the employees
Only the commnity
Anybody that is affected by the company
Only investors
48
Which of the following is NOT a business strategy?
All of the above are business strategies
Disinvestment
External growth
Concentration
49
What is the sum of attributes, life experiences, knowledge, and enthusiasm that employees invest in their work?
Training
Development
Learning
Human capital
50
Employee development can include which of the following?
Training
Formal education
Job experiences
All of the above
51
_______ is(are) the extent to which the training environment is similar to the work environment.
Fidelity
Near transfer
Closed skills
Open skills
52
Which of the following is an advantage of using the survey method used in the needs assessment?
May lack detail
Requires time
Capable of collecting data from a large number of individuals
Potentially low response rates
53
What is the first step that should be considered when conducting a person analysis?
Consequences
Person characteristics
Input
Feedback
54
Which of the following used to establish a base line measure before training begins?
Utility analysis
Pre-test
Random assignment
Post-test
55
What is an advantage of lecture type learning?
None of the above
Larger impact on larger groups than smaller ones
Encourages group collaboration
Inexpensive for large groups
56
______ can determine what is responsible for the difference between employees’ current and expected performance.
Gap analysis
Job performance
Rapid needs assessment
Output
57
What is the definition of a detailed lesson plan?
Document of steps required to ensure that training transfers to the jobs
Outlines scope of project delivery methods and objectives
The degree of manager support
Translates the content and sequence of training activities into a guide
58
What is NOT a way to promote transfer of closed skills?
Provide rewards for experimentation
Provide detailed checklists to follow
Shape favorable attitudes toward compliance
Provide high-fidelity practice
59
What concept involves voluntary learning experiences that help employees grow and prepare for their future?
MOOCs
Training
Learning
Development
