MGMT330 - Chapters 10 and 11

Transaction data for a CRM system might be gathered using

System that tracks customer contact information and sales call data.

The 4 Ws, why, who,

Supply chains exist in both service and manufacturing organizations.

End result of Planning (Phase 1) user knows

System designed to manage customer contacts, sales information, etc.

System that tracks delivery of raw material and shipping of finished goods.

The traditional software development life cycle (SDLC) model is also known as

SDLC is a phased approach to software design, the output from each phase is

Computer system containing product information inculding problem resolution.

Running the old and new system together for a time is a ___________ implementation.

DBMS of product related information

Graph that maps the critical paths for the completion of a project.

Employees that use the system regulary are _____________ users.

Feasibilty study includes economic, technical ....

Most ERP systems are available as ____________, so a business can purchase only what they need.

Phase 1 is Planning, organizing the Task Force and

Website suggests products based on your past browsing and purchasing habits; is an example of:

When sellers bid on needed products and servies, it is a ______________ auction.

A system for buyers and sellers to interact with each other and trade more efficiently online.

As each module of the new system is ready, the old is retired is a ___________ implementation.

Additive Manufacturing uses these

System upgrades or implementations can fail for several reasons including