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Workplace Readiness Sample Questions Flashcards | StudBud
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Workplace Readiness Sample Questions
Workplace Readiness Sample Questions
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1
Paul feels the schedule posted at his place of employment is confusing. He creates a new form. Paul shows _______.
Integrity
Diversity Awareness
Initiative
Values
2
Nicole always wears short skirts and boots. She was told her that her outfits are inappropriate for work. She lacks
Professionalism
Customer Service
Integrity
Ethics
3
When following the rules of email etiquette, typing the email in ALL CAPITALS is not recommended because it indicates?
Carelessness
Copyrighted Material
Anger
Low Vision
4
An employer responds to Alice's application by asking her to interview in person. Her parent can help her the most by
Asking her mock interview questions to prepare
Purchasing a new ball gown
Assuring Alice she will do great
Writing a strong reference letter
5
If you are interested in a promotion, which of the following is essential?
Take coworkers to lunch
Acquire and prove industry knowledge
Develop a friendship with your supervisor
Hire a life coach
6
The sometimes predictable fluctuations in economic activity of one company, such as employment and production, is what?
The Business Cycle
Law of Supply
Law of Demand
Microeconomics
7
Being considerate of other people and cultures is an example of which workplace readiness skill?
Respect for diversity
Work Ethic
Professionalism
Critical Thinking
8
Oki is a sales associate at a computer store. He notices an older man with tattered clothing enter the store. Steps?
Wait for the customer to approach
Ask the customer to look at the posted dress code and leave
Inform the customer of lay away plans
Greet the customer and ask if he would like assistance
9
A customer who speaks little English calls with questions about a product. You cannot understand them. What do you do?
Tell the customer to visit the store
Send the caller to the supervisor
Find a cowork of a different ethnicity to help
Follow the established customer service policy
10
Carla wants to view the updates on her social media accounts, she stays on task and waits for her break. This shows __
Confidentiality
Work Ethic
Resourcefulness
Self-representation
11
_____ allows you the opportunity to define your company's goals, ethics, culture, and norms for decision making
Manufacturer's Resources
Mission Statement
Vision Statement
Legal Disclaimers
12
Which question could violate laws aimed at achieving equal employment opportunities?
What is your job history?
What are your job skills?
What is your religion?
What is your address?
13
Which of the following is NOT a type of web browser?
Mozilla Firefox
Google Chrome
Internet Explorer
Google Docs
14
A salesperson receives 10% commission on his/her total sales. They sell $1,500.00 worth of merchandise. How much?
$1,500
$15
$500
$150
15
Your goal is to increase collaboration with the use of technology. You would most likely use which type of program
Online Documents
Auction
Word Processing Documents
Email
16
Being a responsible citizen means you should
Be number one in your office
Try to please everyone around you
Be as productive as possible on the job
Make ethical decisions
17
Simone is an employee who is committed to continuous learning. What is the BEST way that Simone can show her commitment?
Offering fellow employees on job assistance
Spending time at work completing college assignments
Attending conferences to acquire new industry knowledge
Researching how to do difficult workpalce tasks
18
Nicholas needs to create a strong password for his online banking account. Which is the strongest password
Nich0Las
33ElmStreet
12898Nicholas
Pq98#3mJ
19
Which of the following is the BEST description of SPAM?
An unsecured URL address
A secure protocol application for websites
An unsolicited email message or advertisement
An applicatinon for smart phones
20
Different devices don't always "talk" or interact with each other, and this is also known as _____ issues.
Telecommuting
Compatability
Simulation
Productivity
21
At the endof making a presentation to a large group, someone asks you a long elaborate question. Whats your next step?
Restate the key questions and ask if your understanding is correct
Focus on only one part of the question
Smile and answer as soon as possible
Ask the person's e-mail address so that you can send him/her an answer
22
The activity of examining information, events, or relationships and making disciplined assumptions is _________.
Subjectivity
Brainstroming
Managing Resources
Critical Thinking
23
As an employee, employers assess your work ethic based on your:
Appearance
Attitude
Fairness to other
Unused personal leave
24
Why is having cultural diversity on a company’s staff a good idea?
There is a broader range of talents, skills and creativity
It meets federal regulations
The work enrivironment will be more ethical
It creates work ethic
25
Which of the following statements best resembles the creative process?
Find a pattern and disrupt it
Focus on a single idea and repeat it
Find a disruption and imitate it
Find a repeating pattern
26
When resolving conflict, the main goal is to:
Find middle ground for a win-win solution
Explore solutions that punish both parties
Determine strengths and weaknesses of concerns
Debate the problem and choose a winner
27
Which of the following strategies for dealing with conflict requires input from both sides
Denial
Avoidance
Negotiation
Competition
28
Jill's company will reimburse staff for taking professional development courses, which tells Jill the company values
Certified Life Experiences
Continuous Learning
Dual Enrollment
Career Education
29
Which is the best example of "demonstrating creativity and innovation"?
Developing or improving products
Evaluating potential solutions and resources
Prioritizing job tasks
Displaying discilined work ethic
30
Complying with workplace policies demonstrates:
Diversity
Sensitivity
Creativity
Integrity