Exporting is a strategy that:

more accessible to all business due to emergence of internet

the 5 steps of the planning process in order are:

define, analyse, develop, implement, monitor

increase in number of customer complaints can indicate

increase in customer dissatisfaction

a similarity between quality control and quality assurance is

both involve checking of product against standards

number of sales measures

number of output sold by a business

which of the following is not a characteristic of a service business

inputs are usually more physical

on the job training is

learning skills for your job, whilst working

The correct categories of Maslow's hierarchy of needs are..

physiological, safety, social, esteem, actualisation

which of the following is an example of poor termination practice

providing employee with email of termination with no reason

the 3 levels of planning include

strategic, tactical, operational

which is a limitation of using staff motivation as a strategy to respond to KPIs

increased costs associated with incentives

According to Porter, the most successful businesses implement:

the strategy that suits their business circumstances.

The 5 principles of goal setting are, according to Lock and Latham...

clarity, feedback, commitment, task complexity, challenge

rate of staff absenteeism measures

number staff that neglect to turn up for work when scheduled

level of staff turnover:

measures staff leaving the business who need to be replaced, indicates staff satisfaction

If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate

not all resources are being used efficiently, issue of waste

high risk strategies are likely to not result in

individuals feeling supported in their opinion

management skills requires to manage change are

communication, delegation, planning

Organisational inertia is

unenthusiastic response from management to a proposed change

what is the first step by HR Managers to negotiate workplace agreements

be aware of all relevant awards and legal requirements

percentage of market share is calculated by

dividing a business sales by total industry sales

what is the main purpose of managing waste

assist operations and improve efficiency

What statement best suits laissez-faire management style

employees assume total responsibility for making decisions

examples of voluntary termination may include

retirement, resignation, redundancy

Lawrence and Nohria's 4 drives are:

acquire, bond, comprehend, defend

studbud

VCE Business Management - 2017

100 termsStudBud Administration46 plays

Unit 3 and 4

Flashcards100 cardsFPractice quizPHost liveL

Questions 100

Answers

1
at CUB, raw materials that are used in the transformation process include
conveyor belts
computers
wheat
bottle beer
2
how many types of waste are identified by lean management
7
6
1
5
3
Exporting is a strategy that:
is only available to medium and large businesses.
is only profitable when the value of the aus dollar is high
involves buying goods and services from foreign businesses.
more accessible to all business due to emergence of internet
4
an automated production line and conveyer belt is best when producing a variety of custom items
true
false
5
managers unite with staff to make decisions together, what style is this?
consultative
autocratic
persuasive
participative
6
the 5 steps of the planning process in order are:
define, prepare, operate, implement and develop
create, analyse, evaluate, monitor and define
eat, sleep, rave, repeat
define, analyse, develop, implement, monitor
7
increase in number of customer complaints can indicate
increase in productivity
improvements in quality
increase in customer dissatisfaction
improvements in staff morale
8
Which of the following is a non-financial motivational strategy?
share plans
gain sharing
commissions
support and sanction
9
managers can gain trust and support through persuasion, what management style suits this
laissez-faire
participative
autocratic
persuasive
10
360 degree feedback is an approach that is used within
management by objectives
all of the above
employee observation
employee self evaluation
11
a similarity between quality control and quality assurance is
both speed up the production process
both involve an external institute to check the product
both involve checking of product against standards
both involve only internal stakeholders focusing on quality
12
number of sales measures
number of days staff are absent
number of output sold by a business
number of employees
number of input bought
13
which of the following is not a characteristic of a service business
is performed
produces an intangible output
is more likely to have differences in how output is received
inputs are usually more physical
14
on the job training is
off the job training
monitor the performance of employees
sending employees to a specialised training institution
learning skills for your job, whilst working
15
which is not verbal communication
phone call
slouching
email
postcard
16
The correct categories of Maslow's hierarchy of needs are..
money, friendships, job security, goal setting, commission
physiological, security, love, esteem, collaboration
food, shelter, cognitive development, OH&S, teamwork
physiological, safety, social, esteem, actualisation
17
the unfreeze sage of Lewin's 3 step model may include
empowering action
accepting the need for change
evaluating the effectiveness of the implemented change
providing training
18
which of the following is an example of poor termination practice
providing employee with reasons for termination
providing employee with email of termination with no reason
providing employee with notice of termination
providing employee with exit interview
19
the 3 levels of planning include
strategic, tactical, operational
send, receive, feedback
high, medium, low
internal, external, macro
20
which is a limitation of using staff motivation as a strategy to respond to KPIs
increased staff retention
increased costs associated with incentives
increased productivity
increased staff turnover
21
According to Porter, the most successful businesses implement:
the strategy that suits their business circumstances.
the cost leadership strategy.
the differentiation approach.
both strategies, to help maximise their chances of success.
22
The 5 principles of goal setting are, according to Lock and Latham...
easy, specific, improvement, measurable, quick
clarity, creative, safe, teamwork, feedback
clarity, feedback, commitment, task complexity, challenge
smart, measurable, always, relevant, time
23
the resources used in the process of production are
overput
input
underput
output
24
rate of staff absenteeism measures
number of staff leaving the business
number staff that neglect to turn up for work when scheduled
number of staff retiring
number of sick people in the workplace taking days off
25
level of staff turnover:
measures staff leaving the business for lunch
measures staff leaving the business who need to be replaced
indicates staff satisfaction
indicates how safe a workplace is
26
If number of sales has increased by 10% but level of profit decreased by 5%,this could indicate
customers are dissatisfied with the product
staff are unhappy and leaving the organisation
staff have increased efficiency of resources
not all resources are being used efficiently, issue of waste
27
which KPI is relevant to: a manager wants to compare performance of her company & rival company
Level of staff turnover
Rates of staff absenteeism
Percentage of market share
Level of wastage
28
change affects stakeholders that are internal to the business only
false
true
29
high risk strategies are likely to not result in
individuals submitting, but becoming resentful
individuals feeling supported in their opinion
individuals feeling tricked
greater long term resistance to change
30
management skills requires to manage change are
communication, delegation, planning
interpersonal, training and money
leadership, academia, negativity
proactivity, leading, organisational inertia
31
what is one responsibility of employers regarding workplace relations
represent employees to create an award agreement together
good faith bargaining
lean management principles
setting the minimum wage
32
which of the following is not a learning organisation discipline
personal mastery
systems thinking
communication
mental models
33
which of the following is not a commonly used technique for carrying out appraisals
off the job training
critical incident method
essay method
comparison method
34
Organisational inertia is
unenthusiastic response from management to a proposed change
enthusiastic response from management to a proposed change
enthusiastic response from employees to a proposed change
unenthusiastic response from employees to a proposed change
35
which of the following is not an example of a tangible good
car
phone service
bread
clothing
36
Kurt Lewin developed the 3 step model and which other theory
hierarchy of needs theory
goal setting theory
force-field analysis theory
four drives theory
37
what is the first step by HR Managers to negotiate workplace agreements
exercise care with wording of agreement
lodge agreement
be aware of all relevant awards and legal requirements
consult widely
38
real corporate culture can be seen in
policies
slogans
objectives
behaviour
39
which is a disadvantage of off the job training
employees are familiar with environment
professional help
costs less
more expensive with fees
40
percentage of market share is calculated by
dividing a business sales by total industry sales
subtracting a business total sales from industry sales
multiplying expenses by revenue
dividing total profits by total expenses
41
quality control involves use of a system so a business achieves set standards in production
false
true
42
what is the main purpose of managing waste
assist operations and improve efficiency
assist quality
reduce staff absenteeism
indicate staff satisfaction
43
Maslow, Lock & Latham and Lawrence & Nohria developed theories with the direct function to...
improve operations
implement change
improve motivation
increase profit
44
What statement best suits laissez-faire management style
manager attempts to sell decisions to staff
manager consults with employees before making decisions
manager unites with staff to make decisions together
employees assume total responsibility for making decisions
45
software that controls manufacturing processes is
robotics
computer aided design
computer integrated manufacturing
computer aided manufacturing
46
examples of voluntary termination may include
resignation, dismissal, retirement
retirement, retrenchment, dismissal
retirement, resignation, redundancy
retrenchment, dismissal, redundancy
47
Workplace relations is a key responsibility of which functional area of the business
finance
human resource management
marketing
operations
48
___ is responsible for coordinating all activities from acquiring to terminating employees
human resource manager
sale and marketing manager
operations manager
employees manager
49
Lawrence and Nohria's 4 drives are:
money, learning, frienships, threats
achievement, training, motivation, defending
fitting in, career, advancement, comprehending, money
acquire, bond, comprehend, defend
50
what is materials handling
monitoring stock
planning materials
minimising costs
physical handling of goods
51
which of these is not an element of corporate culture
symbols
values and practices
rituals and celebrations
human resource management
52
3 types of performance related pay are:
pay increases, commissions and a day off
pay increases, bonuses and career advancement
pay increases, bonuses and commissions
bonuses, share plans and gain sharing
53
Business facing financial stress with possibility of job cuts. which style suits best?
laissez-faire
participative
persuasive
autocratic
54
the operations manage area is responsible for
the marketing mix
installing and maintaining technology
production of the business output
managing the financial aspects of the business
55
output of a service business is tangible
false
true
56
the process that a business go through to become a register company and separate legal entity
transformation
globalisation
incorporation
arbitration
57
A successful differentiation strategy requires:
ongoing investment in research, development and innovation.
the business to manufacture a quality product.
all of the above.
an effective marketing campaign.
58
'the big issue magazine' is an example of
public listed company
government business enterprise
private limited company
social enterprise
59
termination is
dismissing an employee as not enough work to pay them
quitting the job
employee decides to no longer be part of the labour force
the ending of employment of an employee
60
management skills are used to
increase market share
all of the above
increase productivity
increase profits
61
management by objectives involves
setting objectives for employees-align with overall goals
deciding on strategies to achieve business objectives
giving feedback to employees after appraisal
establishing the mission and vision statement
62
a business that is owned by a minimum of two and maximum of 50 is
sole trader
public listed company
partnership
social enterprise
63
which of these is not a type of waste identified by lean management
overproduction
excess inventory
excess motion
conveyer belts
64
An advantage of compute aided design is
requires ongoing training
encourages creativity
up front costs
65
which of the following is a characteristic of a manufacturing business
process/production occurs simultaneously to consumer buy
is performed
produces services
produces tangibles
66
involves series of checks throughout production to ensure output meets predetermined standards
total quality management
quality control
lean management
quality assurance
67
which of the following are the 3 key principles of total quality management
quality control, quality assurance, quality circles
improve employees, continuous customer, empowerment focus
employee focus, customer empowerment, continuous improvement
continuous improvement, customer focus, employee empowerment
68
which of the following includes 2 materials management strategies
just in time and CAM
lean management and quality control
inventory control and automated production lines
just in time and forecasting
69
what management style only TELLS staff what decisions have been made, with no input or reason
autocratic
persuasive
consultative
participative
70
net profit figures is best described as
what remains when expenses are deducted from revenue
the total products a business has sold
a business total sales
a business total revenue
71
Key performance indicators and other data sources should be examined
prior to and following change implementation
by management staff on an annual basis.
following change implementation.
prior to change being implemented
72
which of the following is not an advantage of robotics in operations
perform specialised tasks
repetition of tasks to same degree
maintenance costs
increased speed of production
73
which is not a management skill
communicating
planning
forecasting
delegating
74
four most common low risk strategies to overcome employee resistance are
empowerment, support, communication, incentives
communication, empowerment, bribes, incentives
communication, threat, empowerment, support
empowerment, incentives, intimidation, support
75
positive of dismissal, for the business is
cost & time of recruitment and selection to replace position
disrupted work teams
opportunity for more skilled and productive worker to join
loss of productivity whilst waiting for replacement
76
which of the following is not part of the workplace relations external environment
employer associations
employees
trade unions
fair work commission
77
Utilising lean management principles in the workplace speed up operations and reduce waste
false
true
78
Which KPI is relevant to a manager being concerned about employee wellbeing
Number of workplace accidents
Rates of staff absenteeism
Number of customer complaints
Net profit
79
when you have an experienced, highly qualified team, you should use a persuasive approach
false
true
80
change always results in positive outcomes for stakeholders
false
true
81
one advantage of investment in training is:
employee might leave the business after training investment
takes employees away from their usual activities at time
benefits the business by improving the skills of employees
time consuming
82
which of the following is a stakeholder from the external environment
shareholders
management
trade unions
directors
83
leadership is the process of
positively influencing individuals to achieve objectives
depressingly influencing individuals to achieve objectives
negatively influencing individuals to achieve objectives
damagingly influencing individuals to achieve objectives
84
a type of business structure that has 'pty ltd' in it's name
private limited company
trust
public listed company
sole trader
85
which strategy is particularly great for marketing on product label
lean management
total quality management
quality control
quality assurance
86
Good workplace relations requires management to
allow employees to have whatever they request
workplace agreement is lowest cost option for the business
remove employees who complain about their working conditions
provide fair wages & working conditions & recognise employee
87
which strategy best addresses objectives relating to the KPI of level of wastage
family day celebrations
expanding into overseas markets
review ways to recycle materials in the production process
training program for staff in retail sales
88
which list of strategies can be used to address the KPI of level of staff turnover
training, waste management, motivation
training, quality management, technology developments
motivation, training, management styles
motivation, lean production, economics of scale
89
The drive to comprehend includes
to remove threats to one's safety
the need to form relationships with others
the desire to satisfy one's curiosity and learn new skills
desire to own material goods, obtain status and power
90
a sole trader business has unlimited liability
false
true
91
Career advancement is a motivational strategy that can apply to which 2 theories?
Lawrence & Nohria and Lewin
Lawrence & Nohria and Locke & Latham
Maslow and Locke & Latham
Maslow and Lawrence & Nohria
92
manipulation can be best described as
devious influence over someone to get them to do what u want
bullying individuals
providing support to employees
forcefully attacking someone you don't like
93
__ is the ability of a business to develop strategies for a competitive edge
competitors
competitive advantage
delegating
leadership
94
In order for an EBA to be approved by the Fair Work Commission, it must:
Include no unlawful terms.
All of the above
Include a dispute resolution procedure
Pass the Better Off Overall Test (B.O.O.T).
95
employees should be supported and communicated with at which stage of the 3 step change model
change
all 3 steps
unfreeze
re-freeze
96
Maslow's hierarchy includes how many categories of needs?
3
5
6
4
97
growth in the rate of productivity indicates
the business is using resources less efficiently
the business has lost market share
the business is using resources more efficiently
the business is using more input to produce fewer output
98
which of the following is an appropriate strategy to respond to an increase customer complaints
re-deployment of resources
lean management
quality management
ignore them
99
Lock & Latham's motivation theory is based on
career advancement
goal setting
four drives
training and development
100
personal mastery does not involve
looking objectively at one-self
developing the ability to focus energy
scrutinising what the business does
developing competence and skills

VCE Business Management - 2017 Flashcards | StudBud