Which best describes the concept of case management?

Making sure that supervisees are providing competent therapy services

Which of the following is NOT a key rule that governs the functioning of families?

A healthy family should have rigid boundaries

Learning theory assumes that the way to alter maladaptive personality formation is through:

classical conditioning, operant conditioning, and modeling

An empathic person is one who:

ability to understand the inner world of another person.

People who are cognitively complex are all EXCEPT which of the following?

Are strongly fixed in their way of viewing the world

Relative to organizational and community systems, to help people effectively, human services professionals can do which

Understand the intricacies of working within an agency

Which of the following is one of the potential drawbacks of being a client in a group therapy setting?

Group members may not maintain the privacy and confidentiality

Which of the following is the best definition of homeostasis?

A system's tendency to act to maintain a steady state

Which of the following is a benefit of program accreditation?

Graduates receive waivers of some of the requirements fee

According to your author, a commitment to competence for a human service professional should include all but which

Teaching students within a human service program

Which of the following is typical of a dysfunctional family?

Easily blaming and scapegoating of one person

The postmodern view of development suggests all EXCEPT which of the following?

There are inborn, intrapsychic issues which are deeply rooted in our uncons

Good case report writing does all EXCEPT which of the following?

Is an important part of the "right to fair treatment" law

Corey's ethical decision making model contains which of the following?

An eight-stage decision-making model

Which of the following is a closed question?

. Do you feel sad or angry about your parents' divorce?

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Human service final

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Answers

1
Which best describes the concept of case management?
Making sure that supervisees are providing competent therapy services
Making sure that supervisees are providing competent therapy services
2
Stages of Group Development
White
Tuckman
Wallerstein
3
Negative impact of divorce
Lewin
Wallerstein
Wallerstein and Blakeslee
4
credential designed to ensure competence in the human service field as well as standing as a mark of maturity
HS-BCP
RDCHS
NFHS
5
Learning Theory
Freud
White
Skinner
6
Of the following list, which role would a human service professional not assume?
Outreach worker
Broker
Psychotherapist
Outreach worker
7
ethically obligated to be truthful and genuine with his clients within the context of their counseling relationship.
veracity
fidelity
8
Which of the following is NOT a key rule that governs the functioning of families?
Families have overt and covert rules
 A healthy family should have rigid boundaries
9
Which of the following is not one of the 12 skills standards important to the work of the human service professional?
Monitoring medication dosages
Be nice
10
Which counseling technique allows human service professionals to process the session and formulate their next response?
Problem solving
Silence
11
The effective human service professional:
realizes that life is a continual, never-ending growth process.
 is open to change.
All of answers are correct.
views life as affording opportunities for growth and transformation
12
Which characteristic has been most related to client change?
Relationship building
Genuineness
13
Which of the following associations is mainly for human service professionals?
NOHS
HSWA
NASW
AHSA
14
Learning theory assumes that the way to alter maladaptive personality formation is through:
classical conditioning, operant conditioning, and modeling
past life regression.
15
Developed humanistic and non‑directive counseling
Sigmund Freud
Carl Rogers
Jane Addams
16
Chucky wants to steal a cookie from the refrigerator when his mother isn't looking, but doesn't do so for fear of being
Post conventional
Preconventional
17
An empathic person is one who:
ability to understand the inner world of another person.
experienced the problem of another person.
been certified as being empathic
18
People who are cognitively complex are all EXCEPT which of the following?
Are strongly fixed in their way of viewing the world
Understand the world in multifaceted ways
Are better able to resolve problems in helping relationships
19
Which of the following is NOT a characteristic of a good group leader?
Having a dominant personality
Willing to take risks
20
Humanistic
Gilligan
Fued
Rogers
21
Relative to organizational and community systems, to help people effectively, human services professionals can do which
Understand the intricacies of working within an agency
Know the importance of family counseling
22
Which process provides many benefits to the consumer and helper, such as delimiting the field, identifying competence
Licensure
Ethical decision-making
Credentialing
23
Which of the following is one of the potential drawbacks of being a client in a group therapy setting?
Group members may not maintain the privacy and confidentiality
The therapist leading the group is not obligated to maintain confidentialit
24
Which term describes the core concept of Gilligan's understanding of women's moral development?
Developmental postconventionalism
Standard of care
25
National Training Laboratories
Addams
Rogers
Lewin
26
Which of the following has become a popular format for writing case notes?
SIMON Notes
SOAP Notes
27
At which of Piaget's levels of cognitive development can children have complex and abstract thoughts?
Formal operational
Concrete operational
28
Which of the following is the best definition of homeostasis?
A system's tendency to act to maintain a steady state
The constant changing of a system
29
The human services professional degree was first offered in what decade?
1970
1960
1950
1940
30
Professional associations serve which of the following purposes?
Publish newsletters and journals
All answers are correct
Provide grants for field-related projects
Sponsor national and regional conferences
31
Board Certified Practitioner (HS-BCP). She will need to accrue at least _____ hours in the field
750
1500
32
When listening to a client, which is important for the helper?
. Not talking
Taking good notes
Interpreting their statements
33
Which of the following is a benefit of program accreditation?
Only programs that are accredited qualify for both state and federal subsid
Graduates receive waivers of some of the requirements fee
Only accredited programs allow their students to go on to get licensed.
34
According to your author, a commitment to competence for a human service professional should include all but which
Attending workshops
Teaching students within a human service program
35
Which of the following is typical of a dysfunctional family?
Easily blaming and scapegoating of one person
 A clear hierarchy that shows who is "in charge" of the system
36
Which of the following are considered life-span developmental theorists?
Kohlberg and Gilligan
Kegan and Erikson
37
Established Hull House; Social activist with progressive ideas
Sigmund Freud
Jane Addams
Franz Mesmer
Carl Rogers
38
Which of the following is a predictable developmental struggle that a typical couple may experience?
The illness of a spouse
The birth of their first child
39
The postmodern view of development suggests all EXCEPT which of the following?
Realities are constituted through language
There are inborn, intrapsychic issues which are deeply rooted in our uncons
40
Psychosocial Development
Erickson
White
Skinner
41
Which of the following is NOT a type of solution-focused
Tentative questions
 Exception-seeking questions
42
Good case report writing does all EXCEPT which of the following?
Is an important part of the "right to fair treatment" law
Can be useful to show adequate client care (e.g., with supervisor or in cou
43
Corey's ethical decision making model contains which of the following?
A lifespan developmental modal of how morality develops
An eight-stage decision-making model
44
"The community human service practitioner is knowledgeable about a range of participatory planning techniques
Facilitation of Services
Crisis Intervention
45
Asking a client, "How are you feeling about our progress together so far?" is an example of
Empathy
Collaboration
46
Womans moral development
White
Erickson
Gilligan
47
From a(n) __________ perspective, it is important for helpers to be careful that they do not develop compassion fatigue
biopsychosocial
independence
wellness
48
Which of the following acts or laws is NOT critical in the confidentiality of records?
 Right to Fair Treatment Act
Health Insurance Portability and Accountability Act (HIPAA)
49
In the developmental ethical model of William Perry, higher-level helpers are sometimes denoted as being in the stage of
abstract reasoning
relativism
50
Which of the following is a closed question?
. Do you feel sad or angry about your parents' divorce?
 I hear you saying that you have a lot of feelings about your parents' divo
51
Which approach might suggest that difficulties in functioning occur as a result of introjection of others' values
Humanistic
Behavioral
52
physician has had additional experience and training in a specialty and has taken and passed a rigorous examination
Completion of fellowship
Board certification
53
Which of the following is NOT a vital step for implementing change in the community?
Consult with outside experts
Accurately define the problem
54
If you are to confront a client, which of the following is probably very important?
 That the client will not totally change his or her way of viewing the situ
. That you make a high-level empathetic response
55
Using the Carkhuff scale, which best represents a "level 2" response?
The helper reflects deeper feelings of which the client is not aware.
The helper slightly misses the feelings of the client.
56
The use of DSM-5 in diagnosis is important for allEXCEPT which of the following reasons?
 Is important for third-party payments (insurance payments)
Helps mental health professionals understand the cause of a diagnosis
57
Family Therapist (pais resonates in families)
Tuckman
Satir
Wallerstein
58
A scapegoat of the system is an individual who
is intolerant of the other individuals in the systems.
exhibits atypical behavior that reflects problems in the system
59
One of the first experimental psychologists
Jane Addams
Franz Mesmer
William wundt
Sigmund Freud
60
Which of the following is NOT a benefit she can expect as a result of the program being accredited?
 She will probably have more qualified peers in her classes.
She will require fewer hours for licensure since she trained
61
Which of Erik Erikson's psychosocial stages of development does an individual begin to gain control over his exploration
Autonomy vs. Shame and Doubt
Identity vs. Role Confusion
62
One of the main differences between the settlement movement and Charity Organization Societies (COSs) was:
 COSs provided counseling; the settlement movement provided monetary aid.
COSs were developed in the 19th century and settlement houses in the 20th c
COSs had volunteers that would enter poor districts and offer aid while the
 COSs provided trained licensed therapists, settlement houses provided volu
63
Which term best describes a professional disclosure statement?
 A statement about the end results of your helping relationship
A statement explaining the purpose of the interview, your credentials, the
64
Encounter groups
Minuchin
Lewin
Rogers
65
Which of the following individuals founded the American Psychological Association more than 100 years ago?
G. Stanley Hall
Rogers
Freud
Sir Francis Galton
66
She has recently begun to feel a strong sense of accomplishment accompanied by a sense that her work has come to an end.
Adjournment
Storming-Norming
67
Cognitive Development
Piaget
Kohlberg
Gilligan
68
the healthiest human service professional work can be done when boundaries are __________; that is, they allow for open
semipermeable
rigid
69
The process in which the individuals changes their previous way of understanding the world and adopt a new method is
Accommodation
Assimilation
70
Which is important in creating the helping environment?
The office environment
. All of the answers are correct.
Nonverbal behavior of the client
71
Organized Early Groups
Rogers
Lewin
Addams
72
Which of the following is NOT a characteristic of a self-help group?
They do not require a vast amount of member self-disclosure
 Every meeting begins with a didactic presentation
73
Founder of vocational guidance
Frank Parsons
Jane Addams
74
Once Marshall completes his training and becomes certified in human services, which of the following should he expect to
Participate in ongoing learning opportunities to keep up with changes
Conduct individual and group psychotherapy on a weekly basis
Teach undergraduate students who also want to be human service professional
75
Which represents Freud's "structure of personality"?
Id, ego, superego
Oral, anal, phallic, latency, genital stages
76
Which of the following does NOT represent how the human service professional might use knowledge of development?
Helps them understand the reasons why certain problems occur
 Helps them understand which "type" of clients they would not want to work
77
People who are accepting of others:
Accept helpee unconditionally
 like everything a person does.
accept the helpee unconditionally and people in their differences.
78
People who are real and genuine:
easily hide their feelings.
 have congruent feelings, thoughts, and actions.
79
Psycho sexual development
Skinner
White
Frued
80
Which ethical guideline is a person not attending to if he or she is not keeping up with the current state of knowledge
Competence
Expertness
Consultation
Confidentiality
81
The "Tarasoff Case" made it clear that:
if a client is in danger of harming self or other, one needs to do all that
 confidentiality is assured as long as you have "privileged communication."
82
Which of the following Tuckman stages is NOTappropriately matched?
Storming: Initial Stage
Forming: Pregroup stage
83
Post-modernism/social constructionism
Rogers
Fued
White
84
Which of the following describes subtle modeling in the counseling relationship?
The manner in which the client models from his or her family
subtle process whereby the learning of new behaviors by the clie
85
Which of the following clients would likely benefit more from individual therapy than family therapy?
 A spouse with unfinished business
A child who resents his siblings
86
Constructive Development
White
Skinner
Kegan
87
Practiced a new phenomena called hypnosis
Jane Addams
Franz Mesmer
Sigmund Freud
Carl Rogers
88
Moral development
Piaget
Kohlberg
Gilligan
89
Compared to individual counseling, which of the following is NOT an advantage of group counseling?
 There is more focus on the individual
 It provides an environment to test new behavior
90
General systems theory explains the:
complex interactions of all types of systems.
way that humans interact with their family and community
91
Which of the following has the potential for most harm?
Information giving
 Advice giving
92
Which of the following is a major advantage of receiving licensure in the human service professions?
Licensure makes it easier for human service professionals to obtain tenure
Those who are licensed can obtain third-party reimbursement
93
Colin has worked as a social worker for 14 years and has established himself as an advanced clinician. The highest cred.
the Diplomate in Clinical Social Work (DCSW).
certification as a Qualified Clinical Social Worker (QCSW
94
Originator of psychoanalysis
Sigmund Freud
Franz Mesmer
95
earned the recognition that he has met predetermined standards of professionalism in that field. He has most likely earn
licensure
certification
96
What was (were) the major influence(s) of the 1960s that increased the need for trained human services professionals?
Passing of a number of civil rights laws
Widespread bitter turmoil over the Vietnam War
All of the answers are correct
97
An organization responsible for the accreditation of human service programs and to establish credentialing
CSHSE
ACA
NOHSE
98
Which of the following moral principles in ethical decision making is about promoting the good of society?
Autonomy
Beneficence
99
Antonio is remembering that one crucial step in implementing community change is:
recycling ideas and staying committed to change.
collaborating with community members.
100
All EXCEPT which of the following are problems with ethical codes?
They are too prescriptive — telling you exactly how to act.
They do not always address "cutting edge" issues.

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