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Human capital management 2
Human capital management 2
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1
An optional benefit in Singapore would be
maternity leave
medical leave
stock options
CPF contribution
2
Quarter life crisis refers to:
the loss of self-confidence and anxiety in middle-age individuals...
the feeling of anxiety in getting a job among graduating students
the feeling of burnout and frustration with work with...
a period of intense soul searching and stress occurring in the mid-...
3
Question
fair salary
good benefits
recognition
good benefits
4
Question
third country national
parent country national
host country national
localised employee
5
Development differs from training in that
it tends to be problem orient – help employees master the skillsets
it focuses on helping employees become master tradesman
it focuses on the current job and help the employee be good at the job...
it tends to be future oriented – prepare employees to move into...
6
When people rating the performance distort an evaluation on purpose to advance their personal agenda, it is referred as:
distribution distortion.
halo effect.
bias distortion.
political behaviour.
7
Question
a social support system
a self-screening system
a penalty system.
a reward system
8
Question
skills-oriented.
future-oriented.
situational-oriented.
promotion-oriented.
9
Question
partial divergence
total convergence
total divergence
partial convergence
10
An unlikely characteristic of effective performance management is:
systematic and cultural.
once a year event.
set of inter-related activities.
on-going feedback by supervisors.
11
Who is considered to be a key enabler (vital link) in maximizing people equity
CEO
line managers
Board of Directors
HE Department
12
The intrinsic element of a total rewards model is known as
relational aspect of total compensation
total compensation aspect
complementary aspect of total compensation
transactional aspect of total compensation
13
Question
regiocentric model
polycentric model
geo centric model
ethnocentric model
14
An employee who was born and works in the country in which an organization's headquarters is located is known as
host-country national
parent-country national
third country national
expatriates
15
In performance management, which of the following is considered to be the Archilles heel
developing improvement plans
deciding on salary increases for performance.
performance appraisal
goal setting
16
Question
third country national
cross-country national
third world national
international employee
17
Question
age differences
education differences
personality
language differences
18
Question
graphic rating sale.
mixed-standard scale.
management by objectives.
organisational behavior modification.
19
Question
polycentric
ethnocentric
geocentric
regiocentric
20
Which of the following component of an employee’s compensation is considered to be relational in nature?
development and career opportunities
union negotiated benefits
monthly rated pay
wages tied to output
21
When your performance is rated by your peers/colleagues and the person you report to, it is known as:
360-degree feedback.
270-degree feedback.
90-degree feedback
180-degree feedback.
22
A salary range has three salient features, these are
a market maximum, a market minimum and a market average point
a minimum, market-marker and a maximum
a minimum, a maximum and a quarter point
a mid-point, a minimum, and a maximum
23
Another name for mutual gain bargaining is
divergence bargaining
convergence bargaining
win-lose bargaining
win-win bargaining
24
From the perspective of a manager, compensation is
a measure of justice
a measure of their status and success
a mean to influence employees’ behaviours
a source of financial security
25
Talent hoarding refers to
managers not willing to let their best people go elsewhere because they...
limited positions at the top creating limited opportunities for career...
the lack of meaningful progression for talent.
the lack of incentives for managers to release their best people to...
26
Which of the following is not consistent with the considerations for an effective incentive pay plan?
employees believe they can meet performance standards
erformance measures are linked to the organisation’s goals
employees value the rewards given
the payout for the incentive plan must be in line with the industry’s...
27
The formula [Employee pay/Market Value for Job at your Target Percentile] is for calculating the
range spread
range penetration
compa-ratio
market ratio
28
One of the major drawbacks of behavioural approaches is:
it does not link company goals to the specific behavior required to...
it does not generate specific feedback with guidance in areas requiring...
it does not work as well for complex jobs in which it is difficult to see..
it can bias the manager’s memory since it helps the manager...
29
Pay for performance schemes are known to be a double-edged sword because
it encourages employees to focus only on the specified indicators and...
it helps in retention because people feel that they are rewarded for...
it encourages performance and drive employees to achieve the...
it encourages hard work and provide a line of sight on company goals
30
Career development can be considered as
the conscious movement to different jobs to gain difference experience...
the conscious pursuit of formal education to enhance one's career...
the conscious attending of training courses to enhance career...
the conscious planning of one's activities and engagements in the jobs...
31
One of the aims of the mutual bargaining approach to collective bargaining is to
convince the other party that the distributive bargainer's proposal is...
gain one party's interest at the expense of the other party because there..
seek to achieve settlement at (or at least as close as possible to) the...
to focus less on narrowing the gap between each party's position and...
32
Geert Hofstede's five dimensions of culture are
1
3
4
2
33
The following training programme is classified as diversity training
leadership training.
know your customer (KYC) training.
effective communication training.
cross-cultural training.
34
Question
partial divergence
total convergence
total divergence
partial convergence
35
Which of the following is
not
considered a feature of a grievance procedure?
the first level of appeal for an employee with a grievance is the...
levels of appeal depending on the hierarchical structure of the
the employee has the right to move to the next level if no decision...
the union has the right to call for work stoppage if the management...
36
The compa-ratio measures the relationship
between the salary of an employee (or a position), and the midpoin...
between the pay of a position in the organisation and the pay of a...
between the salary of an employee (or a position), and the maximum...
between the salary of an employee (or a position), and the minimum...
37
Which of the following is an example of general grievance?
organisation-wide wage cut exercise
an unfair dismissal
discriminated in a promotion exercise
a sexual harassment case
38
Question
employee experience survey.
employee satisfaction survey.
employee engagement survey.
pulse survey.
39
Question
group bonus
bonus sharing
profit sharing
gainsharing
40
The dimension that measures the extent to which people feel threatened by ambiguous situations and cope with anxiety is:
uncertainty avoidance
long-term vs short-term orientation
masculine vs femininity
power distance
41
The process where new employees move from being organisational outsiders to organisational insiders is known as:
onboarding
inboarding
upboarding
outboarding
42
A traditional career development model is one that:
allows autonomy and self-management
represents our expertise, our profession and our identity
provides flexibility where there is no specific scope of operation, and..
enables the development of knowledge and the taking of...
43
Question
job experiences approach
training approach
formal education approach
interpersonal relationship approach
44
Piecework rates is used to incentivize
individual performance
company performance
team performance
department performance
45
The three factors that affect decisions and pay level and mix are
labour market, product market and political factors
labour market, product market and society factors
labour market, product market and geographic factors
labour market, product market and organisation factors
46
Question
follow-up to ensure that the expatriate and his/her family is settling in
help expatriate and his/her family to know more about the host country
help expatriate and his/her family to prepare for departure
help expatriate and his/her family to settle in
47
Question
behaviourial anchored rating scale.
mixed standards scales.
behaviourial observation scale.
graphic ratings scale.
48
Question
rotating job roles.
enlargement of current job.
enriching job contents.
placement in different jobs.
49
The formula for compa-ratio is
monthly salary divided by annual salary
salary divided by the range’s maximum
The formula for compa-ratio is
salary divided by the range’s mid-point
50
Which of the statement is untrue
employers are more advanced and sophisticated in the way they...
state governance has reduced the significance of collective bargaining...
economic growth will lead to higher labour relations issues and see...
social media has provided another outlet for employees to voice their...
51
The three board purposes of a performance management system are:
strategic, legislative and managerial control.
strategic, legislative and performance incentive payouts.
strategic, empowerment and salary increment.
strategic, administrative and developmental.
52
Alternation ranking is considered as a
total quality management method of measuring performance.
attribute/behavioral method of measuring performance
results method of measuring performance
comparative method of measuring performance
53
Question
culture shock
honeymoon
recovery
adjustment
54
Experts have pointed out that one of the challenges in the post pandemic world, HR 'll move from managing expatriates to
managing a distributed workforce
managing a team of remote expatriates
managing an international network of outsourced partners
managing a virtual workforce
55
Question
behavioural observation scale (BOS).
mixed standards scale.
critical incident method.
graphic rating scale.
56
Challenges in career development is often seen from three perspectives, and these are
environment, organisation, and economy
organisation, environment, and individual
environment, positions, and leadership
organisation, environment and affordability.
57
Question
key performance indicators.
attributes
quality
results
58
Question
behavior change.
physical job withdrawal.
resigned worker.
psychological withdrawal.
59
Question
employee commitment.
employee experience
employee satisfaction
employee engagement
60
While MNCs and large corporations are known to have better resources, they are said to have less room for creativity bc
they can afford to outsource their R&D capabilities
they tend to focus on marketing their products to maximize profits
they have heavily automated work processes and are highly computerized
they tend to have specialized roles and responsibilities and...
61
One of the critical skills that enable expatriates to survive the shock of living in another culture is
ability to foster relationships with the host-country nationals
ability to speak many local dialects
ability to live independently without the help of anyone
ability to move around in the host country on his/her own
62
Which of the following is an example of individual grievance?
organisation-wide compulsory taking of annual leave
discriminated in a promotion exercise
organisation-wide retrenchment exercise
company-wide wage-cut exercise
63
Which of the following is considered to be the key enabler in maximizing people equity or human capital?
organisation structures.
organisation values.
HR systems.
supervision
64
One of the reasons that companies deploy expatriates is
to offer the opportunity for an employee to look for a job in other country
to offer the opportunity for an employee to learn a new language
to create the impression of career progression
to enable knowledge transfer
65
The forced-distribution used for making comparisons in performance is a method that:
look at each employee’s performance relative to a set of standards.
comparing each employee with each other employee to establish ranking.
assigns a percentage of employees in each category in a set of categories
compares one individual’s performance with that of others.
66
The goal of unions is
to help organisation's grow its business so that everyone may gain...
to instigate tensions between the union and management and incite...
to increase the organisation's profits through options that lower...
to obtain pay and working conditions that satisfy their members and...
67
The tripartite model in Singapore is one where
employers and unions adopting a consultative approach in addressing...
the government works with unions to ensure that employers do not...
the government works with employers to put in place strategies that will...
the government, unions and employers adopting a consultative problem-...
68
Question
cultural shock
honeymoon
adjustment
recovery
69
Which is by far the most important influence on international HRM
economic systems of the country
culture of the country
political-legal systems of the country
education level of the country
70
The agreement between an employer and employees and/or their respective organizations which resolves industrial matters:
collective agreement
collective negotiation
collective bargaining
collective discussion
71
Question
pay below market
pay above market
pay with market
pay market average
72
In the Singapore context, a SME is defined as
one that has an employment size not more than 300...
one that has an employment size not more than 400 or with annual sales...
one that has an employment size not more than 100 or with annual sale...
one that has an employment size not more than 200 or with annual sales...
73
The distributive bargaining approach in collective bargaining is one that tends
to take into account the needs and issues of employers and employees...
to approach the bargaining process as a mutual problem-solving...
to view the two parties' interest as being in conflict, making the...
to attack weak personalities of the opposite team so as to gain...
74
Repatriation refers to the process of
preparing the expatriate for a permanent position in a foreign subsidiary
preparing the expatriate to move to the next assignment in another facility
preparing expatriates to return home from a foreign assignment
preparing an expatriate to move to the host country for his or her new role
75
The market pricing approach in compensation refers to:
an approach in which there are no defined grades; instead, there are...
an approach in which there are well-defined job grades and salary...
an approach in which salary ranges are broad banded to cater fo...
an approach in which salary ranges are comparable to competitors...
76
Pay specifically designed to energise, direct, or maintain certain pre-defined behaviors or outcomes is known as
meritorious pay
fixed pay
targeted pay
pay for performance
77
Question
the High Court
the Supreme High Court
the Industrial Arbitration Court
the Magistrate Court
78
Which of the following is not a group performance incentive pay?
gain sharing
merit pay
team awards
group bonuses
79
A system that assesses both individual performance and the system within which the individual works
total productivity management
total quality management
total objectives management
total attribute management
80
Total rewards refer to
the total cash compensation paid to an employee
the total cash compensation plus stock options
the total cash compensation plus all benefits and perks
everything the employee perceives to be of value from employment relation
81
Question
Industrial Relations Act
Trade Dispute Act
Trade Unions Act
Industrial Harmony Act
82
The emotional stages associated with a foreign assignment are
honeymoon; discovery; distrust; resignation
shock; anger; antagonistic; resignation
honeymoon; assimilation; adjustment; settling down
honeymoon; cultural shock; recovery; adjustment
83
Tax equalization is the
agreement by the host company to bear the expatriate's taxes in the...
agreement that the parent company pays the taxes of the parent country...
agreement that the expatriate is responsible for all the taxes due in the..
agreement on handling tax differences between home and host country
84
A glass ceiling refers to a situation where
there is an invisible barrier caused by the lack of information on an...
there is an invisible barrier that is keeping certain groups of peoplee...
there is an invisible barrier caused by a limited number of promotion...
there is an invisible barrier caused by a lack of access to training...
85
Which of the following is NOT considered as a group building method
behaviour modelling
team training
experiential programs
action learning.
86
Which of the following is the most used source of performance information?
customers
managers
peers
subordinates
87
When job dissatisfaction is a feeling experienced by individuals, it is an aspect of
the individual’s task and roles.
personal disposition.
role conflict.
role ambiguity.
88
Question
total divergence
total convergence
partial divergence
partial convergence
89
The scheme that gives employees the right to buy a certain number of the organisation's stock at a specific time is:
company share plan
employee stock option plan
stock options
long-term incentive plan