HT 1.01 2021

How can a travel agent make a good impression on a client?

An official document attesting to a status or level of achievement.

This industry is part of the service industry and is comprised of 5 major sub-sectors

Which type of behavior involves establishing eye contact with hotel guests?

a series of structured and connected education programs and support services that offer students the chance to advance

Program of study that combines at least two years of secondary and two years of postsecondary education. Technical Skill

Which skill is important for a successful professional in the hospitality and tourism industry to possess?

A school or division of a university or college devoted entirely to graduate studies,

A method of studying in which lectures are broadcast or classes are conducted by correspondence or over the internet

Jason provides tours to over 300 people at the governor’s mansion daily. WHAT benefit of the tourism industry is this?

An arrangement in which someone learns an art, trade, or job under another

Award conferred by a college or university signifying that the recipient has satisfactorily completed a course of study

A position of a student or trainee who works in an organization, sometimes without pay, in order to gain work experience

The series of progressively higher positions that can be attained in one's working career

the education level that follows the successful completion of secondary education

The commercial organization and operation of vacations and visits to places of interest.

As a front-desk employee, Ben is courteous, patient, and helpful with all of the hotels’ guests. BEN IS USING?

a body of persons engaged in the same profession, formed usually to maintain standards and represent the profession

16 broad categories that encompass virtually all occupations from entry through professional levels.

A structured method of combining classroom-based education with practical work experience.

Daniel is the executive chef for a resort Which professional association is Daniel most likely to join?

A “home study” course provided by an institution under which the institution provides instructional materials

Holistic commitment of professionals towards the enhancement of personal skills and proficiency through their careers.

Which traits do effective employees of the hospitality and tourism industry exhibit when they communicate with customers

Mary directs the employees who clean the sleeping rooms and public areas. Which is Mary’s position?